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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.7
241 Reviews

241 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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October 25, 2024

I took my jeep for an oil change, they took care of it in less than an hour. They told me it was going to be an hour to an hour and a half wait. And it was done in less than an hour. Definitely taking my jee More

by Bellota1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall the name
Oct 28, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you! We’re thrilled to hear you had such a positive experience with your oil change. Our team strives to exceed expectations, and it’s great to know we hit the mark. We look forward to seeing you and your Jeep again soon!

October 25, 2024

We are satisfied with the work done at this dealership. I didn’t have to wait long for my oil change to be completed More

by Liz Lemons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know who serviced my vehicle.
Oct 28, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Liz, we're so glad to hear you had a great experience with us! Quick service is what we aim for, and it's wonderful to know we met your expectations. Thank you for the fantastic review!

August 12, 2024

Great wonderful service Daniel the front desk employee was very helpful and respectful and very clear on what's going on More

by hermz_gmez1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Klimara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Mccall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Hermz, thank you so much for your kind words! We're thrilled to hear that you had a great experience with Daniel at the front desk. We strive to provide excellent service, and we're glad to hear that he was able to assist you effectively. We appreciate your feedback!

July 11, 2024

Worst service. Placed on hold for over an hour each time I called, got charged for god knows what since no one will tell me or give me a receipt .im actively lookin More

by adlfintech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Nava
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
1.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Mccall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your feedback with us. We are sorry to hear about your recent experience and apologize for any inconvenience this may have caused. We strive to provide excellent customer service, and take your feedback seriously. At a time that works best, please contact our GM at jimk@hawkcdj.com to hopefully learn more about your situation.

July 10, 2024

Great Dealer Ship , Good and Fast Service I will recommend others to go there Fabulous !! More

by Kiyee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Kiyee, thank you so much for the glowing review! We're thrilled to hear that you had a great experience at our dealership. Recommendations like yours mean the world to us. We look forward to serving you again in the future!

June 25, 2024

The worst service ever for an oil change, they gave me a price and I ended up paying more than what I was told just because they need to put 6 litters of oil tu my suv. They do not know how to price and the More

by CinthiA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We're sorry to hear about your experience, and we apologize for any inconvenience caused. We always aim to provide transparent pricing and a timely service, and we regret hearing that we fell short during your visit. At your earliest leisure, please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com so that we can discuss this further. We appreciate your patience and hope to have the opportunity to turn things around for you.

June 20, 2024

Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick More

by Tiny23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Nava
2.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
2.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
4.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
2.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Mccall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi, we're sorry to hear about your disappointing experience at our service department. We appreciate your feedback and will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention.

June 20, 2024

Great place to get your car work on never had a problem friendly people always car repair shop my go to place More

by Stanr2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Mccall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi, thanks for the great review and 5-stars! We appreciate your time and hope to see you again.

June 18, 2024

My service exceeded my expectations. My auto was serviced efficiently and timely. Steven provided exceptional service and communication. More

by morgan_d1334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Morgan in the Service Dept
Jun 20, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Morgan, thank you for sharing your positive experience with us! We're thrilled to hear that our team, especially Steven, exceeded your expectations and provided exceptional service. We appreciate your feedback and look forward to serving you again in the future.

June 11, 2024

I am treated professionally and courteously every time I visit this dealership. My car is well taken care of and my concerns are dealt with promptly More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Norm, we are delighted to hear about your positive experience at our dealership. Providing professional and courteous service is our top priority, and we are glad to know that your car is well taken care of. Thank you for your kind words and for choosing us for your automotive needs!

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