Hawk Chrysler Dodge Jeep Ram - Service Center

great customer service ! !! car was done earlier then promised car looked great all washed up and clean !! car was done earlier then promised car looked great all washed up and clean More

The Service was excellent & they’re very knowledgeable about everything they do! I’d recommend them to anyone! about everything they do! I’d recommend them to anyone! More

If you’re looking for insanely priced diagnostics ($1,300), a rude and dismissive service advisor and service manager, and a “master technician” that can’t find well documented, known mechanical fail ($1,300), a rude and dismissive service advisor and service manager, and a “master technician” that can’t find well documented, known mechanical failures that have already been repaired three times before; Hawk Automotive is your place. I brought in my Jeep JLU Rubicon for a flashing “service axle locker” warning light that has been repaired three times and covered by warranty including TWO axel swaps and one Mopar sensor kit workaround at a more reputable dealership that is all over the internet due to faulty axel sensors and posted online. However, after paying $200 for an initial inspection and $100 for two days of rental car fees because they didn’t look at it until the second day after making an appointment, I was told they couldn’t “diagnose the problem” even though several codes were revealed and I provided them with well documented TSB notes directly from Jeep, but they needed 5-6 more hours or $1,100 to just diagnose it. Not repair it—diagnose it. So I was forced to pay a $300 bill to get my Jeep back and left with nothing but a printout stating they need more time to diagnose what other dealerships would consider an easy to find and diagnose problem. So I called a Jeep buddy who had a similar problem and swapped out the defective sensor in 25 seconds (not exaggerating, plug and play, click, click) with his aftermarket part that I guess most pre-2024 Rubicon owners have purchased from Z automotive and everything now works like new (see 4-500 videos on YouTube as well). So, if you value your time, your wallet, or your sanity—take your Jeep anywhere else but Hawk Automotive. The customer service was terrible and their inability to diagnose a well documented problem borders between incompetence or scamming you out of money. More

Brought my vehicle in for service and had a fantastic experience from start to finish. Brandon, my service advisor, did a great job assisting me, he was professional, helpful, and kept me updated through experience from start to finish. Brandon, my service advisor, did a great job assisting me, he was professional, helpful, and kept me updated throughout the process. Job well done, Brandon! The entire staff was friendly and welcoming, and the service team took great care of my vehicle. Everything was handled smoothly and efficiently. Highly recommend! top-notch customer service all around! More

My service provider AnnMarie was very helpful, detailed and kept me informed throughout the vehicles warranty coverage process. Much appreciated!! and kept me informed throughout the vehicles warranty coverage process. Much appreciated!! More

This dealership always provides great customer service! They make check in so easy and keep you updated of work progress until service is completed. They make check in so easy and keep you updated of work progress until service is completed. More

I have loved this dealership for so long. And during the boom they were great. But now that Stellantis is having problems and the Grand Cherokee is literally the worst car I've ever purchased And during the boom they were great. But now that Stellantis is having problems and the Grand Cherokee is literally the worst car I've ever purchased, they are not covering warranty issues. They tried to blame a broken dash cluster on me and now I've had to replace the console several times under warranty. As soon as it's fixed, it breaks. And so b/c it's been brought back several times, they say it must be me (not the car). The car has a reliability score in the tank. I'm looking to off load the car as soon as possible, but I'm really really disappointed in Hawk. The GM and others have always been helpful, but now the dealership with struggling economy and brand have changed. Last time my car was in a shop for a month with no loaner. (why b/c the loaners are all out with so many problems). Very disappointing and I've referred a lot of people there over the years. I hope they fix their problems and return to the great dealership it once was. More