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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.6
257 Reviews

257 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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March 15, 2025

Service is always great at this location so much that I travel whenever service is needed for my vehicle. Love the video from, the mechanic giving an update of work done to vehicle. More

by Tatyana jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you, Tatyana! We’re thrilled to hear you enjoy our service and the mechanic updates. Your loyalty means a lot to us, and we’re here to ensure your vehicle gets the best care every time. Safe travels!

March 14, 2025

I've been coming here for years. Always great service and when I did have issues, they made sure to take care of it and accommodate me. I like that they now have a system where the More

by rcandelaria2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Mar 17, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for your wonderful review! We’re excited to hear you’ve enjoyed our service over the years and appreciate your feedback on the new video system. Your satisfaction is our priority, and we look forward to continuing to serve you!

March 14, 2025

My last experience wasn't very satisfying i had an oil change and asked for a tire rotation and to check my breaks, I got the oil change but was told that I didn't need the rotation, and then I noticed More

by kennycoop60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnnMarie Sedlack
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't recall
Mar 17, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We deeply regret that your recent visit did not meet your expectations. Providing top-notch service is our priority, and we take your concerns seriously. Regarding the warning light on your dashboard, we sincerely apologize for the inconvenience and confusion this has caused. While the technician mentioned it might resolve itself, it is clear that it has not. We would like to invite you back at your earliest convenience so we can re-evaluate the issue and ensure everything is functioning properly for your peace of mind. If there is anything else we can help you with please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com. We hope to regain your trust.

March 11, 2025

Excellent treatment all around. Javier Roman (Service Advisor) is OUTSTANDING! We may have only come in for service, but Javier's treatment and care is why we will be purchasing ne More

by tattoo22angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your amazing review! We're thrilled to hear about your outstanding experience with Javier. Providing exceptional service is our priority, and we're excited to assist you with your future vehicle purchases. Your support means a lot to us!

March 10, 2025

Friendly, excellent, knowledgeable, honest customer service. I felt like a valued, VIP customer. I was treated like a celebrity, and I'll definitely spread the word! More

by Kay Abron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry McWilliams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Kay, thank you for your fantastic review! We're thrilled to hear you felt valued and received top-notch service. Your support means the world to us, and we appreciate you spreading the word! We look forward to welcoming you back.

March 01, 2025

Great customer service very courtesy accommodating with a loaner car so I would be inconvenience More

by 1055jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks, Jackie! We're excited to hear you had such a positive experience with our customer service. We aim to make things as smooth as possible for our customers, and it's great to know we met that goal for you. Looking forward to seeing you again!

February 26, 2025

Great service I definitely recommend they fix my car just on time costumers service is really good too More

by Roquelina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Mccall
Feb 27, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Roquelina, thank you for your fantastic review! We're excited to hear you had a great experience with our service and customer care. Your recommendation means a lot to us, and we look forward to helping you again in the future!

February 19, 2025

I. Came in for an oil change and tires rotation and it was great.Period More

by jay8263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the awesome review, Jay! We're thrilled to hear you had a great experience with your oil change and tire rotation. Your satisfaction is our priority, and we look forward to serving you again!

February 10, 2025

Great customer service, great job with maintenance work and inspection, as well as pretty fast service. More

by White05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the amazing review! We’re thrilled to hear you had a positive experience with our customer service and maintenance team. We strive for efficiency and quality in every visit, and your feedback means a lot to us. Looking forward to serving you again!

February 05, 2025

I WAS NOT AT ALL PLEASED WITH THE SERVICE DEPT, ON THE WAY I WAS TREATED ON THE SERVICE AND REPAIR OF MY 2020 DODGE RAM 1500. I WAS CHARGED A $195.00. FOR WARRANTY COVERED REPAIRS DONE ON MY 2020 DODGE R More

by dhumphrey18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AnnMarie Sedlack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Hi there, we're sorry to hear about your experience with our service department. We strive for transparency and clarity in every customer interaction. Your feedback is invaluable, and we’d love to hear more about your experience so we can work to improve our communication regarding warranty repairs. At your earliest convenience, please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com. Thank you for sharing your concerns.

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