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Hawk Chrysler Dodge Jeep Ram - Service Center

Forest Park, IL

4.6
263 Reviews

263 Reviews of Hawk Chrysler Dodge Jeep Ram - Service Center

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May 28, 2025

Excellent service! Service took less than 1 hr definitely recommend taking your vehicle to this dealership. More

by Noemí Roldan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Noemí, thank you for your fantastic review! We're delighted to hear you had such a positive experience and appreciate your recommendation. Our team works hard to provide quick and excellent service, and it’s great to know we met your expectations. Looking forward to seeing you again!

May 28, 2025

Excellent service! They took my car right away and in less than one hour I was out. Explained e everything my car needed I deal and provided a video as well. More

by Noemí Roldan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Noemí, we’re thrilled to hear you had such a positive experience! Our team prides itself on quick service and clear communication, so it’s great to know you appreciated the video explanation. Thank you for your kind words and support!

May 27, 2025

Went quick lane for oil change and tire rotation. Work was performed in a timely manner. More

by woz1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam
May 28, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the fantastic review! We're so happy to hear that you had a quick and efficient experience with your oil change and tire rotation. Your satisfaction is our priority, and we appreciate your support!

May 26, 2025

Had a great experience great job and wonderful team members love this place to get oil change very quick service and courteous workers More

by Juanita.g70@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you, Juanita! We’re thrilled to hear you had a great experience with our team. Quick service and courteous staff are what we strive for, and it's wonderful to know we hit the mark. We look forward to seeing you again for your next oil change!

May 22, 2025

Great service as at always at Hawk auto! I had an oil change done and really appreciate their ride service. You can drop your car off, they take you back to your home and pick you up when th More

by T.hlavac92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for the fantastic review! We’re so happy to hear you enjoyed our ride service during your oil change. Providing a convenient experience is our priority. We appreciate your support and look forward to seeing you again!

May 05, 2025

Extremely poor customer service, It seems the different departments don't communicate, they don't return phone calls. -5 🌟 More

by Disappointed customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denis Healy
1.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

We sincerely regret to hear about your experience and understand how frustrating it must have been to deal with communication issues. Providing clear and responsive service is important, and we apologize if we fell short in this regard. We appreciate your feedback and take it seriously. If there’s anything further we can do to assist you, please don’t hesitate to reach out to our General Manager, Jim Kinney, at jimk@hawkcdj.com. We hope for the opportunity to provide you with better service in the future.

March 15, 2025

Service is always great at this location so much that I travel whenever service is needed for my vehicle. Love the video from, the mechanic giving an update of work done to vehicle. More

by Tatyana jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you, Tatyana! We’re thrilled to hear you enjoy our service and the mechanic updates. Your loyalty means a lot to us, and we’re here to ensure your vehicle gets the best care every time. Safe travels!

March 14, 2025

My last experience wasn't very satisfying i had an oil change and asked for a tire rotation and to check my breaks, I got the oil change but was told that I didn't need the rotation, and then I noticed More

by kennycoop60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnnMarie Sedlack
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't recall
Mar 17, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We deeply regret that your recent visit did not meet your expectations. Providing top-notch service is our priority, and we take your concerns seriously. Regarding the warning light on your dashboard, we sincerely apologize for the inconvenience and confusion this has caused. While the technician mentioned it might resolve itself, it is clear that it has not. We would like to invite you back at your earliest convenience so we can re-evaluate the issue and ensure everything is functioning properly for your peace of mind. If there is anything else we can help you with please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com. We hope to regain your trust.

March 14, 2025

I've been coming here for years. Always great service and when I did have issues, they made sure to take care of it and accommodate me. I like that they now have a system where the More

by rcandelaria2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Mar 17, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thanks for your wonderful review! We’re excited to hear you’ve enjoyed our service over the years and appreciate your feedback on the new video system. Your satisfaction is our priority, and we look forward to continuing to serve you!

March 11, 2025

Excellent treatment all around. Javier Roman (Service Advisor) is OUTSTANDING! We may have only come in for service, but Javier's treatment and care is why we will be purchasing ne More

by tattoo22angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your amazing review! We're thrilled to hear about your outstanding experience with Javier. Providing exceptional service is our priority, and we're excited to assist you with your future vehicle purchases. Your support means a lot to us!

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