Hawk Chrysler Dodge Jeep Ram

Great experience! I lost my car due to an accident. It took all of two hours for me to test drive, sign papers and walk out with my new 2019 Jeep Compass. Everyone was I lost my car due to an accident. It took all of two hours for me to test drive, sign papers and walk out with my new 2019 Jeep Compass. Everyone was very nice! More

Very Professional Very professional and friendly service , The staff keeps you informed on the progress they are making , once complete they answer all your questions w Very professional and friendly service , The staff keeps you informed on the progress they are making , once complete they answer all your questions with a polite and positive attitude More

New Jeep Wrangler Purchase Very satisfying experience. Jason Lukasiewicz was an excellent salesman. Very knowledgeable, personal, and attentive to my needs/wants. I was a first Very satisfying experience. Jason Lukasiewicz was an excellent salesman. Very knowledgeable, personal, and attentive to my needs/wants. I was a first time buyer and he made the experience simple and pleasant. No hidden agendas or misleading. I felt very comfortable and pleased with the final agreement. More

Great dealership. Personnel very friendly, knowledgeable, easy to deal with. Prices reasonable and many discounts available. I would highly recommend this dealership t Personnel very friendly, knowledgeable, easy to deal with. Prices reasonable and many discounts available. I would highly recommend this dealership to anyone. Shop is clean and very comfortable. More

New car purchase Very simple no lying or misleading like some other dealerships. The advertised price is what I paid. I would recommend them to anyone based on my pers Very simple no lying or misleading like some other dealerships. The advertised price is what I paid. I would recommend them to anyone based on my personal experience More

Great service. Salesperson Josh MN was wonderful. We were very pleased with the customer service from Hawk CDJ. We bought a 2018 Jeep Renengade and traded in our van. Josh MN was very responsive, he We were very pleased with the customer service from Hawk CDJ. We bought a 2018 Jeep Renengade and traded in our van. Josh MN was very responsive, helpful, and knowledgeable. Jose was great too. We would repeat the experieice in a second. Thank you for everything. Margaret & Julio Escalona More

Oil Change I Love the fast and friendly service conducted by all in the service department. Awesome keep up the great work and keep providing the Awesome custome I Love the fast and friendly service conducted by all in the service department. Awesome keep up the great work and keep providing the Awesome customer service More

Lavell Goldman Lavell was great , really knowledgeable felt like I had brought my dad with me . Thank you Mr Lavell I’ll definitely be bringing my people to you Lavell was great , really knowledgeable felt like I had brought my dad with me . Thank you Mr Lavell I’ll definitely be bringing my people to you More

New truck Excelente atencion, nos ayudo a encontrar el vehiculo que necesitabamos comprar en ese momento, contestando todas las preguntar a las dudas que teniam Excelente atencion, nos ayudo a encontrar el vehiculo que necesitabamos comprar en ese momento, contestando todas las preguntar a las dudas que teniamos, le damos las gracias. More

Worst service experience ever! This was by far my worst experience coming to Hawk and will never bring any vehicle there in the future or purchase from them. When I bought my ce This was by far my worst experience coming to Hawk and will never bring any vehicle there in the future or purchase from them. When I bought my certified pre-owned Jeep, the prior owner had a package of 4-oil changes/tire rotations that was transferred to me. When you buy these yourself they are non-refundable. I used My first one in December with no issues. Last week I tried Using my second and they had told me the original owner called and they refunded him for them. Shady sales move but not surprised nor is that my main concern. I brought my truck in for service due to an extreme shaking in my transmission. Mind you my Jeep is a 2018 supposedly certified pre owned with 13k miles on It. They originally told me it would take 2 weeks to look at which was alarming because I didn’t feel safe driving it. So I had Them just do the oil changes and tire rotations while I had It there. When they were finished the porter had mentioned the severity of the shaking and they took a look at what was going on. They called me and told me my trans mount was broken as well as many mechanical parts shifting on the right side of the vehicle. They then accused my vehicle of being in an accident because it was the ‘only’ way this could’ve happened. There were no accidents, They even said if I did Get in an accident it was one heck of a job paint marching and body work to cover it up. I was Appalled, I have Insurance if there were to ever be an accident especially with mechanical and body issues I would have claimed it through my insurance company and paid a deductible, not come out of pocket. However they said it’s unexplainable and they wouldn’t cover it under my warranty. I couldn’t believe they could just accuse me of being in an accident and not honor my warranty and on top of it the manager I was Speaking to had the rudest tone with me ever. I owned A wrangler in 2012 and used Hawk all the time and they were great which is why I kept Going back but after being in another vehicle for the last few years this was my first time back with them and will be my last. The rude manager told me My only other option was to wait 1-3 weeks for Mopar to come inspect it and see if it was due to a defective part. Or pay out of pocket to have the work done. I did Not feel comfortable waiting that amount of time as no one should so I took My car to another Jeep dealership. I went to Larry Roesch Chrysler dodge Jeep ram in Elmhurst and explained my situation. They understood the severity of my situation and got me in the same day and had my vehicle looked at the next day! Mind you hawk couldn’t originally look at my vehicle for 2 weeks! Larry Roesch found a completely unrelated problem. Didn’t find any mechanical deformity, no broken trans mount and nothing shifting on the right side of the vehicle. They had it repaired and in two days I had My vehicle back no charge! I will Never bring my business back to Hawk ever again nor will my family or friends. And for the record I am The last person to ever write a bad review but when it comes to vehicles and car salesmen/service it is such a shady industry and would never want someone to waste their time or money trusting a company who is out for themselves and not the customer. If this review stops one person from servicing their vehicle through Hawk I would Feel like it served its purpose. I highly recommend taking the ride to Elmhurst. I’m from the city and it’s more of a drive but the care and trust I received from Larry Roesch will keep me making the travel. More