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Hawk Chrysler Dodge Jeep Ram
Forest Park, IL
766 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 766 reviews
February 26, 2019
Ripped off! Brought my 07 Dodge Caliber in for a computer flash due to having had the tranmission changed. The service adivsor Oscar Aguirre did a terrible job. I Brought my 07 Dodge Caliber in for a computer flash due to having had the tranmission changed. The service adivsor Oscar Aguirre did a terrible job. I was told the programming would be preformed at my risk as it was not guaranteed to work. I had quoted other dealers beforehand and hadn't been told this. Even so I went ahead with the work and was called that my car was ready - they didn't do anything to it. In the end I was charged $140.36 for nothing. Supposedly they flashed the computer but they didn't even test drive it, because occording to Oscar "they didn't diagnose the problem and only did what I asked". What crappy service. He said to diagnose the problem it would be an additional $280.00! I picked up my car and took it to Aamco in Oak Park. Very nice people, provided a free courtesy check and reprogrammed the computer on my car for $189.35. Car's been running great since. Bottom line - I'll never spend a penny here and will warn everyone to beware. Rude, smart-xxx advisors and terrible service. More
by EG
Employees Worked With
Oscar Aguirre
February 25, 2019
great service took my truck in service and was pleasantly surprise how quick the work was done and the professionalism of the staff. The wait time was shorter than took my truck in service and was pleasantly surprise how quick the work was done and the professionalism of the staff. The wait time was shorter than expected More
by swilliams
Employees Worked With
Habee (sp) very nice lady!
February 16, 2019
Great Service by far!! I have been a long time customer and have always had a great experience! Thanks for all the good service you provide. My recent service on 2/14 was ex I have been a long time customer and have always had a great experience! Thanks for all the good service you provide. My recent service on 2/14 was exceptional the service tech that took care of me was the best!!! More
by dawn
Employees Worked With
They are all great!
February 08, 2019
Great service Great service, they dont try to take advantage. They get you what you want at the price you want. Very understanding and you not sitting there all day Great service, they dont try to take advantage. They get you what you want at the price you want. Very understanding and you not sitting there all day. They get it right the 1st time. More
by Jade_Ariana
Employees Worked With
Justin Eick
January 31, 2019
Horrible service and customer service Let’s start with my service advisor ( Heba) she was very rude to me the whole time that my car was there and I had to talk to her I even have text mes Let’s start with my service advisor ( Heba) she was very rude to me the whole time that my car was there and I had to talk to her I even have text messages when she was being rude. I called the service manager Randy Honda to tell him how rude Heba was and she has no customer service and no people skill and he did nothing about the situationafter I told Mr. Honda I didn’t want her on my case but he still let her call me. And when I went to pick up my car from them my car had all the snow on it from Saturday when it snowed and service said that they cleaned it off the best that they could but let me remind you that I brought my car in for no heat which they could not fix under the extended warranty and my car windshield was frozen and they expect me to drive home like that bad customer service I told them this is illegal for me to drive my car like that you should have brought it inside and let it warm up some so the snow could melt off my car and I could see how to get home. More
by Shortieruff
Employees Worked With
Osca
January 29, 2019
Jeep Renegade Purchase I came in not even sure if I would buy anything and Eddie Quintanilla listened to what my needs and concerns were. Because of Eddie, I made a purchase I came in not even sure if I would buy anything and Eddie Quintanilla listened to what my needs and concerns were. Because of Eddie, I made a purchase because he found a way for me to purchase a Jeep that I could work with. He is a people person that talks to and with you straight on which put me at ease. More
by Bonny Fotia
Employees Worked With
Jose Rubio
January 22, 2019
New vehicle purchase Eddie the salesman made our purchase way too easy. He made sure we had everything we were looking for and his enthusiasm of us being there made the pu Eddie the salesman made our purchase way too easy. He made sure we had everything we were looking for and his enthusiasm of us being there made the purchase much more exciting. He ensured my husband and I were satisfied with the vehicle payments and purchase so thank you Eddie. Because of you we are no Jeep owners. More
by Elizabethsalgado4
Employees Worked With
Eddie Q
January 17, 2019
Alex best salesman! Proud owner of my new 2019 scat pack. Thanks to Alex ! Best salesman there! I’m only 20 and he fought and tried his best to get me at the monthly paym Proud owner of my new 2019 scat pack. Thanks to Alex ! Best salesman there! I’m only 20 and he fought and tried his best to get me at the monthly payment I wanted to be at. He showed me my many options and out of heart I know he tried his best. I will bring all my friends to him, I know he will honestly give them the best deal. The dealer didn’t even have the car I wanted since I was a little boy. He then went on and picked up the car for me to finalize the deal. It was the best experience and now I’m a happy man!! 6.4L BEAST! Seriously ask for Alex you won’t regret it! P.S manager Jesus was also very helpful !! They are a great team! THANK YOU TEAM HAWK More
by Richy_valles98
Employees Worked With
Jesus
December 18, 2018
Satisfied Customer Best dealership if you are looking to purchase a new vehicle. My salesman Justin is very patient and kind. Justin knows the business he is in so he kn Best dealership if you are looking to purchase a new vehicle. My salesman Justin is very patient and kind. Justin knows the business he is in so he knows not to rush an undecided shopper. Justin was very informative when it comes to knowing his product and he let me decide what I want nor did he try to force me to purchase. I recommend anyone if you don’t want to be rushed or just sold you shop Hawk, Dodge Jeep Chrysler and let your needs be met. More
by Shamika
Employees Worked With
Justin
April 17, 2018
Had better days at Hawk Went to Hawk on April 7th had a 9:30 appt. arrived accordingly. Asked to have my steering column boot replaced as previously instructed by Hawk at a Went to Hawk on April 7th had a 9:30 appt. arrived accordingly. Asked to have my steering column boot replaced as previously instructed by Hawk at another appt., The part was ordered. Was told that the mechanic had to look at the car. I sat and sat waiting for someone to get back with me . 2 and a half hours later went to desk to ask if he had looked at the car was told that he had brought the car in and was working on it. Says its going to be more than the hour previously quoted. I showed him him the paper work showing the price of the part and labor, Boot $95.00 labor $140.36. Also told I had a coupon. He informed me that he could not accept the coupon because he did not charge me the cost for 3 hours work. Informed him that I know it did not take 3 hours because I kept getting up looking to see if my car had been bought in and the fact that I still paid the amount included in the cost for the coupon amount to be deducted. He says well I cant accept the coupon. Since you have the quote from previous service adviser and you been here so long I'm not charging you for the 3 hours work and will charge you what the previous advisor quoted you in error. Upset because I've been here since 9:30 its not 12:50. I leave and my signal is now not working does not cut off after making a turn. Turned right around and came back and had to wait another 45 minutes for the mechanic to reconnect the turn signals. Very upset my whole day spent waiting 4 hours for a hour job. I usually go home and wait until job complete but left waiting for the mechanic to check the car first.... misinformation...... Their were a lot of young men there on this day working on cars not the regular workers. Could this be the problem? More
by VALINDA NEELY
Employees Worked With
Javier L. Roman
