Hawk Chrysler Dodge Jeep Ram

The service department is outstanding! Courteous and great problem solvers! I actually look forward to visiting because they are so awesome! I highly recommend them! great problem solvers! I actually look forward to visiting because they are so awesome! I highly recommend them! More

Service Rep Quetzalcoatl Torres is very kind and knowledgeable , He calls and Texts with details about my car. Keeps me in the loop. and great mechanics here at the dealership knowledgeable , He calls and Texts with details about my car. Keeps me in the loop. and great mechanics here at the dealership More

Great experience and great customer service. Showed me a alot of options and didn't pressure me to get anything I didn't want. Great job!!! alot of options and didn't pressure me to get anything I didn't want. Great job!!! More

Mr. Green Introduced me to Tom and Gary Hall they helped me sign and drive same day quickly. Got me and my kids a new car with the features and space we needed and wanted! Thanks again fellas! Definitely h me sign and drive same day quickly. Got me and my kids a new car with the features and space we needed and wanted! Thanks again fellas! Definitely have already referred friends and family! More

My service with Alex was fast and friendly!! My appointment was for 8am but I came in early, 730am, by 759am I was on my way home! I will definitely be back! Thank you! appointment was for 8am but I came in early, 730am, by 759am I was on my way home! I will definitely be back! Thank you! More

I was a fantastic working with Justin toady. I was very happy with the entire experience. Best past was that I didn't feel pressured nor rushed throughout the process. happy with the entire experience. Best past was that I didn't feel pressured nor rushed throughout the process. More

Justin Eick and Frank Infelise were an absolute delight to work with. Since I lived in another state I relied heavily on Justin providing accurate info about the vehicle I had planned to purchase and he e to work with. Since I lived in another state I relied heavily on Justin providing accurate info about the vehicle I had planned to purchase and he exactly that. Justin provided pictures of the vehicle, promptly answered my question, and even responded on his day off to a couple of concerns I had. He is exactly what you'd want in a sales person. He did exactly what he said he was going to do, the way he said he was going to do it, and in the manner he said it would be done. There were no surprises when working with him. I told him what time my plane would land and the time I had planned to be at the dealership to take delivery. As promised, the vehicle I was purchasing was clean and ready to go, sitting out front when I arrived. I'd also like to say that working with the Business Manager Frank Infelise, was a pleasant experience. He handled all of my paperwork, the process was quick and seamless. He didn't push any products on my and answered any questions I had. Justin and Frank are a dynamic duo. The only issue I had during my experience is with their General Sales Manager, Heather Garcia. Her willingness to lie about Electronic Vehicle Tracking System (EVTS) being factory installed is just wrong. Lowering the price on the internet to draw traffic and then increase the price back to where they want it to be, less incentives, and then lying to customers like EVTS is factory installed should be criminal. Anything factory installed will be listed on the Monroney sticker. If dealer installed there should be an affix addendum/add-on sticker attached to the vehicle. If you're ever at Hawk and she makes this criminal attempt to get you to purchase what an ethical manager would refer to as a backend product, refuse to pay. Little did she know as she was going on her rant about it being a factory installed item, my wife recorded her saying such. Price the vehicle for what you want and then sell it. No need for the song and dance. I would have purchase the vehicle without such because Justin and Frank were a delight to work with. Heather, the person who is tasked to be the General Manager, is the one who blew it for me. While I would be happy to work with Justin and Frank again, Heather I could do without. She's a dishonest person who should hold the position she's in. Folks like myself have no problem paying a premium for great service, experience, and product, there's no need to lie to get a customer in the door...and then to say that it's "factory installed" just to force the product is wrong. Also, be mindful they she tries to be clever by being certain to never disclose such on the bill of sale so that she can say...we never charged for that and I never said it. What Heather failed to realize is that EVERYTHING these days are recorded...including my experience at the dealership with her. More

Great experience & quick service this is my 1st service since I bought my car. No problems as of this point I hope to kee it that way since I bought my car. No problems as of this point I hope to kee it that way More

I noticed a scuff on the front bumper right before I drove my new car off the lot. Hawk remedied it as quickly as possible. drove my new car off the lot. Hawk remedied it as quickly as possible. More

Ray was Extremely Knowledgeable, understanding, and he provided Great Customer Service!! As difficult of a year this has been The team took great care of my vechile and I am a satisfied customer. Thank yo provided Great Customer Service!! As difficult of a year this has been The team took great care of my vechile and I am a satisfied customer. Thank you so much Ray! More