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Hawk Chrysler Dodge Jeep Ram

Forest Park, IL

4.8
766 Reviews
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7911 Roosevelt Rd

Forest Park, IL

60130

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Showing 766 reviews

June 27, 2024

The staff is very friendly and down to earth making my experience an enjoyable one. More

by Woody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Sisco Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Horacio De La Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Infelise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Badding
Jun 28, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Woody! We're thrilled to hear that you had such a positive experience with our staff. Providing excellent customer service is always our top priority, and we're so glad that it made a difference for you. Thank you for taking the time to share your feedback!

June 26, 2024

Stopped in for a unscheduled visit looking for a Grand Cherokee. Carlos & Heather helped me right away. I had to leave before they could appraise my trade-in. They were accommodating and provided me wi More

by 3plus88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Infelise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with us! We are delighted to hear that Carlos and Heather were able to assist you promptly and provide excellent service. We always strive to make the car buying process as smooth and convenient as possible. We look forward to serving you again!

June 25, 2024

The worst service ever for an oil change, they gave me a price and I ended up paying more than what I was told just because they need to put 6 litters of oil tu my suv. They do not know how to price and the More

by CinthiA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We're sorry to hear about your experience, and we apologize for any inconvenience caused. We always aim to provide transparent pricing and a timely service, and we regret hearing that we fell short during your visit. At your earliest leisure, please contact our General Manager, Jim Kinney, at jimk@hawkcdj.com so that we can discuss this further. We appreciate your patience and hope to have the opportunity to turn things around for you.

June 24, 2024

Returning customer, very satisfied. Staff is very friendly. Looking for a car I would Recommended coming here. More

by Judy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lukasz Ptaszek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Judy! Thank you for your positive feedback and for being a returning customer. We're thrilled to hear that you were satisfied with our friendly staff and found the car you were looking for. We appreciate your recommendation and hope to see you again soon!

June 22, 2024

They were very attention to my. needs. they worked with me to get me to a payment I was comfortable with. More

by Anthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Anthony! Thank you so much for the kind words! We're thrilled to hear that our team was able to work with you to find a payment that you were comfortable with. We appreciate your business and look forward to serving you again in the future.

June 20, 2024

Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick More

by Tiny23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Nava
2.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
2.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
4.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
2.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Mccall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi, we're sorry to hear about your disappointing experience at our service department. We appreciate your feedback and will address this issue with our team to ensure better service in the future. Thank you for bringing this to our attention.

June 20, 2024

Great place to get your car work on never had a problem friendly people always car repair shop my go to place More

by Stanr2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Mccall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi, thanks for the great review and 5-stars! We appreciate your time and hope to see you again.

June 18, 2024

My service exceeded my expectations. My auto was serviced efficiently and timely. Steven provided exceptional service and communication. More

by morgan_d1334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Morgan in the Service Dept
Jun 20, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Morgan, thank you for sharing your positive experience with us! We're thrilled to hear that our team, especially Steven, exceeded your expectations and provided exceptional service. We appreciate your feedback and look forward to serving you again in the future.

June 14, 2024

Francisco Rangel was my dealer! I went in to get a Jeep Renegade (my previous vehicle). Cisco was very knowledgeable and confident about the details he shared with me about the jeep More

by Ashley M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Sisco Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Ashley! Thank you for sharing your experience with Francisco at Hawk CDJR. We're so happy to hear about the excellent service you received and that you're loving your new Jeep Compass. We appreciate your continued support and referrals, and we look forward to serving you and your loved ones in the future!

June 11, 2024

I am treated professionally and courteously every time I visit this dealership. My car is well taken care of and my concerns are dealt with promptly More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Hawk Chrysler Dodge Jeep Ram responded

Norm, we are delighted to hear about your positive experience at our dealership. Providing professional and courteous service is our top priority, and we are glad to know that your car is well taken care of. Thank you for your kind words and for choosing us for your automotive needs!

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