Hawk Chrysler Dodge Jeep Ram

Simple Oil change becomes an oil leak. Returned Car 2 hours later only to discover Oil on their property. Brian G. The service manager and Christian accuse me and refuse to take any responsibility. Then hours later only to discover Oil on their property. Brian G. The service manager and Christian accuse me and refuse to take any responsibility. Then attempt to charge $340. to change the oil pan. This occurred Thurs. Oct. 14th. I returned Monday to speak to the GM Jim. The lone bright spot at the dealership. He listened and attempted to remedy the issue. We agreed on a charge of 1/2 the price. I was trying. to be a fair customer. Afterwards,Jim asked Jeremy to create the new invoice. Jeremy returned shortly. Jeremy handed me the invoice , and said,” We are parting ways now, You can no longer patronize this dealership. I asked why , I was being fair . Jeremy said he was told to tell me this per Brian G. After Jeremy’s outburst I realized I shouldn’t have been charged anything. How Rude, I’ve patronized their business for years. He told me to go back to Sherman where i purchased my cars from or find somewhere else. The worst customer service I’ve ever experienced in my life . I left the shop , received a call from Jim about a previous review I wrote on Oct. 15 th he had just received. He asked me to take it down since we had come to an agreement. I told him about Jeremy he said he would talk to him . Then today i receive a text from Jeremy about their service level. Appalling, I don’t ever want to hear from him again. That is why i’m writing this review. Check your cars before you leave . More

The dealership had a large stock of cars to choose from which is vastly different from the other dealers I look at. which is vastly different from the other dealers I look at. More

We were the first car there when they opened. We had an oil change and tire rotation. The gentleman who took care of us was friendly, welcoming and explained everything. It was a very prompt experience. oil change and tire rotation. The gentleman who took care of us was friendly, welcoming and explained everything. It was a very prompt experience. More

I love it because when I call I get the answers I need and when I come in to get waited on they get right on it and I'm out in no time every one is so nice. and when I come in to get waited on they get right on it and I'm out in no time every one is so nice. More

Everyone at the dealership is polite and courteous, something you rarely find these days. The service was excellent and the tech showed me new features I didn't understand from the owner manual. I ho something you rarely find these days. The service was excellent and the tech showed me new features I didn't understand from the owner manual. I hope they keep up the good work. More

I had a very good experience at the dealer!! Very professional. Happy with the work done!! professional. Happy with the work done!! More

This dealership is always sincere and helpful. They are efficient and always provide excellent customer service. efficient and always provide excellent customer service. More

Great service and very helpful in the service department. They were also quick and they gave me a free car wash They were also quick and they gave me a free car wash More

Christian's customer service skills are outstanding. He was professional, informative, and courteous. He made sure I left feeling like a valued customer. was professional, informative, and courteous. He made sure I left feeling like a valued customer. More

My sales person Erica and Cisco provided me with exceptional service. My needs were met my concerns were addressed and taken care of. The sales manager Gary took time to answer my questions which exceptional service. My needs were met my concerns were addressed and taken care of. The sales manager Gary took time to answer my questions which is rare for sales managers. All three of them deserve a 10. Erica even walked the lot with me in heels to look at vehicles. More