Hawk Chrysler Dodge Jeep Ram

If I didn’t get my right headlight fixed I wouldn’t be able to drive Thanksgiving or likely the whole thanksgiving weekend. Very happy to have gotten it fixed and maybe it took about 30 minutes. Very able to drive Thanksgiving or likely the whole thanksgiving weekend. Very happy to have gotten it fixed and maybe it took about 30 minutes. Very grateful for the efficient care. More

I had a great experience with Cisco Rangel at Hawk Jeep. Cisco worked with me on getting the Jeep Wrangler Willys with all the add-ons I wanted, and did not pressure me to get things I didn't want. My old Cisco worked with me on getting the Jeep Wrangler Willys with all the add-ons I wanted, and did not pressure me to get things I didn't want. My old 1999 car's sunroof got stuck in the open position while waiting for my car. Cisco and Jesus were nice enough to give me a loaner car free of charge until my Wrangler came in from the factory. That was awesome experience. More

Been a customer for twenty years and always satisfied with all aspects of sales and service process with all aspects of sales and service process More

Outstanding service , this my second vehicle I purchase at hawk auto and I am very satisfied . at hawk auto and I am very satisfied . More

Simple Oil change becomes an oil leak. Returned Car 2 hours later only to discover Oil on their property. Brian G. The service manager and Christian accuse me and refuse to take any responsibility. Then hours later only to discover Oil on their property. Brian G. The service manager and Christian accuse me and refuse to take any responsibility. Then attempt to charge $340. to change the oil pan. This occurred Thurs. Oct. 14th. I returned Monday to speak to the GM Jim. The lone bright spot at the dealership. He listened and attempted to remedy the issue. We agreed on a charge of 1/2 the price. I was trying. to be a fair customer. Afterwards,Jim asked Jeremy to create the new invoice. Jeremy returned shortly. Jeremy handed me the invoice , and said,” We are parting ways now, You can no longer patronize this dealership. I asked why , I was being fair . Jeremy said he was told to tell me this per Brian G. After Jeremy’s outburst I realized I shouldn’t have been charged anything. How Rude, I’ve patronized their business for years. He told me to go back to Sherman where i purchased my cars from or find somewhere else. The worst customer service I’ve ever experienced in my life . I left the shop , received a call from Jim about a previous review I wrote on Oct. 15 th he had just received. He asked me to take it down since we had come to an agreement. I told him about Jeremy he said he would talk to him . Then today i receive a text from Jeremy about their service level. Appalling, I don’t ever want to hear from him again. That is why i’m writing this review. Check your cars before you leave . More

The dealership had a large stock of cars to choose from which is vastly different from the other dealers I look at. which is vastly different from the other dealers I look at. More

We were the first car there when they opened. We had an oil change and tire rotation. The gentleman who took care of us was friendly, welcoming and explained everything. It was a very prompt experience. oil change and tire rotation. The gentleman who took care of us was friendly, welcoming and explained everything. It was a very prompt experience. More

I love it because when I call I get the answers I need and when I come in to get waited on they get right on it and I'm out in no time every one is so nice. and when I come in to get waited on they get right on it and I'm out in no time every one is so nice. More

Everyone at the dealership is polite and courteous, something you rarely find these days. The service was excellent and the tech showed me new features I didn't understand from the owner manual. I ho something you rarely find these days. The service was excellent and the tech showed me new features I didn't understand from the owner manual. I hope they keep up the good work. More

I had a very good experience at the dealer!! Very professional. Happy with the work done!! professional. Happy with the work done!! More