Hawk Chrysler Dodge Jeep Ram

Great experience. From easy online scheduling to diagnosing and service. Jorge was attentive to the troubles and understood my availability and budget From easy online scheduling to diagnosing and service. Jorge was attentive to the troubles and understood my availability and budget More

Personalized service, zero pressure, and listened to customer’s need. Great service and support with car buying. customer’s need. Great service and support with car buying. More

Staff is great and the whole buying experience was amazing. I highly recommend Nelson Arroyo amazing. I highly recommend Nelson Arroyo More

An absolute pleasure to do business with--highly recommend!! Always polite and a total pleasure--so professional! recommend!! Always polite and a total pleasure--so professional! More

Very Polite, Fast and Friendly. Great Customer Service! Would Recommend Hawk To Family and Friends Great Customer Service! Would Recommend Hawk To Family and Friends More

I have been here several times with my wife's Fiat 500x. I receive excellent service every time. Friendly, professional service writers and quick servicing keep me coming back. Enough so I am looking at bri I receive excellent service every time. Friendly, professional service writers and quick servicing keep me coming back. Enough so I am looking at bringing my son's Jeep in also More

Staff is pleasant and knowledgeable without being pushy. Enjoyed the experience with the Cisco in sales and Frank in finance Thanks again Enjoyed the experience with the Cisco in sales and Frank in finance Thanks again More

answered all my questions was very patient and willing to answer all my questions and assist me in even translating the whole time assisted my decision in driving out same day in a new vehicle answer all my questions and assist me in even translating the whole time assisted my decision in driving out same day in a new vehicle More

When beginning discussions with their phone rep, I was promised that they had the vehicle available to lease at my price range within my zip code in Chicago and would use the value of my trade-in to make promised that they had the vehicle available to lease at my price range within my zip code in Chicago and would use the value of my trade-in to make it work with a minimal amount down to cover title registration and additional fees. Based on that conversation, I made the 35-minute drive each way to Hawk CDJ in Forest Park, IL. Upon arriving, I met with Jason Beltran, who had me start from scratch and go over everything from scratch while the sales manager Dominic Cappelluti evaluated my trade-in. After going through the figures, including trade-in value, Chicago lease taxes for my zip code, and $ down, Jason assured me that he had a vehicle in transit that would meet my needs and pricing. He shook my hand and promised to let me know when the vehicle arrived in the next week or so. Jason Beltran then sent me two follow-up emails thanking me for my visit, promising to follow up, and encouraging me to reach out with any further questions. Less than a week later, I noticed that the vehicle was being listed on their website, and I confirmed with their General Manager, Jim Kinney, that the vehicle had indeed arrived. I then replied to Jason Beltran's email, called the dealership to be informed that Jason was busy with other customers and couldn't come to the phone, and left him multiple messages with the sales team, his manager, and on his VM - but received no responses or returned calls. Dominic Cappelluti, to his credit, then took over and patiently went through the figures with me. They came to approximately double the monthly payment Jason and I had discussed. In addition, they would only offer me $1,500 toward my down payment for a vehicle that JD Power & KBB both priced in at more than $6K above the payoff as a trade-in (and, incidentally, other dealerships had just offered me certificates to honor those figures as a trade-in credit - which I showed Jason). When asked why (a) the figures Jason Beltran gave were not being considered, let alone being honored, and (b) why it was that I wasn't informed upon the vehicle's arrival, no fair answer was provided, just meaningless platitudes. I then questioned why it was that Jason Beltran was ghosting me; no reasonable answer was provided for that as well. The manager even tried to say that Jason wasn’t there that day, but when I pointed out that one of the phone reps had just spoken to him in person and Jason had told her that he didn’t have the time to talk to me then, the manager got a little tongue-tied and began grasping for excuses. It's likely that Dominic was straightforward with the pricing and that the sales department was hoping desperately to bait me in and close at a higher price point once they had me there. And I’ve noticed a lot more of that lately in many dealerships – unfortunately, it's a sign of the economic times combined with the steady degradation of integrity within the auto sales industry. If it were possible to rate Hawk CDJR with fewer than 1 star, I would do so in a heartbeat. Their treatment of me was demeaning, unprofessional, and dishonest. TWO SUGGESTIONS: 1) Do not come into their dealership without a commitment in writing; it's simply not worth the time or aggravation. 2) I’ve noticed that I’m not the only consumer to have had similar issues of this nature recently. SHARE YOUR STORIES so that ownership takes note and takes action. More