Back

Hawk Chrysler Dodge Jeep Ram

Forest Park, IL

4.8
768 Reviews
Contact Dealership

7911 Roosevelt Rd

Forest Park, IL

60130

Directions

By Type

Showing 768 reviews

October 31, 2023

Basically, $640 for a new battery. They also rebooted my computer. Should I be happy? Then today I get a text offering a $200 off my next service for filling out a survey. How More

by tzock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Nava
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We apologize for any dissatisfaction regarding the battery replacement cost and computer reboot. We strive to provide transparent and competitive pricing, and we would like to speak with you directly to address your concerns right away. At a time that works best, please contact Jim Kinney, our General Manager, at jimk@hawkcdj.com to discuss the matter further. We appreciate your input and look forward to improving your experience with us.

October 29, 2023

Justin is great. The whole experience was quality and the attention to issues after the sale was surprisingly good. Thanks. More

by cbergetz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
justin eick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Justin, Congratulations on your new ride and thank you for your kind words! We're so happy to hear that you had a quality experience with us, and we always strive to provide excellent service even after the sale. If you need any further assistance, feel free to reach out. Enjoy your new car!

October 28, 2023

The Hawk Charysler dealer are good very nice to go to for the work on More

by Carltonbly@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jannotta
Nov 03, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Carlton, Thank you so much for your kind words! We're glad to hear that you had a great experience with our team at Hawk Chrysler. If you ever need any further assistance, feel free to reach out. Have a wonderful day!

October 28, 2023

It was an amazing experience buying a brand new car with my daughter. Horacio DeLaVega was very helpful and made us feel like family. More

by carmelamontoya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Horacio De La Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Carmela, Congratulations on your daughter's new ride and thank you so much for sharing your positive experience! We're thrilled to hear that Horacio provided excellent assistance and made you feel like part of our family. Enjoy your new car, and please don't hesitate to reach out if you need anything in the future!

October 28, 2023

The dealership is awesome great people i always work with Jason he's the man More

by Ricksconey.43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JASON BELTRAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you so much for your kind review! We're overjoyed to hear that you had a great experience at our dealership and that Jason was able to help you out. We appreciate your support and look forward to serving you again in the future. Happy driving!

Nov 03, 2023 -

Ricksconey.43 responded

I appreciate you all thanks for working with me

October 27, 2023

My vehicle was there for 16 days for replacement of a transfer case and switch. Dropped it off on 10/2 and expressed how i needed a loaner or rental and got nothing. Had to rent a vehicle myself whiich c More

by dejuan_lovett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AnnMarie Sedlack
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Dejuan, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your recent service visit at Hawk CDJ. We understand that the repair process took longer than expected and that you were not offered a loaner or rental vehicle. We understand how frustrating it is to be without a mode of transportation during this time. We would like to hear more about your experience and address your concerns personally. Jim Kinney, our General Manager, would be happy to speak with you. Please reach out to him at jimk@hawkcdj.com at your earliest convenience. We appreciate your loyalty as a repeat customer, and we strive to provide exceptional service at every visit.

October 26, 2023

Fast and knowledgeable service provided. Staff is super friendly and responsive to questions and or concerns. Even the cashier made me smile. You can’t go wrong with this team. I’m very plea More

by rainman1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Nava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
AnnMarie Sedlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Jannotta
Nov 03, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're so happy to hear that you had a positive experience with our team. Providing fast and knowledgeable service is our top priority, and we're glad to know that our staff was friendly and responsive. We appreciate your feedback and look forward to serving you again in the future. Safe travels!

October 26, 2023

Great customer service. Waiting room was nice. It was very clean and coffee was available. More

by mkmama2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
October 23, 2023

Highly recommend! Horacio De la Vega went above and beyond to make everything go smoothly! Car is amazing! More

by TONY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Horacio De La Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Hi Tony, c Congratulations on your new car and thank you for your kind words! We're glad to hear that Horacio provided exceptional service and that you're loving your new car. If you ever need any further assistance, feel free to reach out. Enjoy your new wheels!

October 20, 2023

Great salesman Justin being knowledgeable, honest taking time to provide 110% effort, assured best purchase experience. Will definitely return! More

by WB392
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
justin eick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Esparaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Hawk Chrysler Dodge Jeep Ram responded

Congratulations on your new car and thank you for your kind words! We're thrilled to hear that Justin provided you with a great purchase experience and went above and beyond. We appreciate your support and look forward to serving you again in the future. Enjoy your new ride!

...
19
...