Hawk Chrysler Dodge Jeep Ram

I dropped my van off for a confirmed morning service appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more tha appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more than 30 minutes one day, and was assured the service manager would call back, but he never did. Jorge, Jerome, and Jim Kinney are all completely non-responsive to calls, messages, voicemail, and email. I became concerned something had happened to the van, so I decided to pick it up and take it elsewhere. When I arrived, Jim Kinney the Gen'l Manager, Jerome the Service Manager, and two other men were sitting in the service department looking at someone's kitchen remodel pictures online. There were zero customers, no one was on the phone, and no work was taking place. Jerome recognized my name, quickly scurried out of the office to the garage work area, and had someone hastily take care of the recall, which was a software update. Jim K offered a lackluster explanation about having staff issues and being aware that their service needs improvement. This is not a staff issue. This is a management issue. When two managers do not return calls and instead choose to slack off and ogle images on internet, they are setting a low level of expectation for their staff. More

We bought our car the first week of September. The biying experience was okay but since they got their money haven't heard a thing from them. Not even reminders for service thats pretty sad 5 mont The biying experience was okay but since they got their money haven't heard a thing from them. Not even reminders for service thats pretty sad 5 months later and nothing. Got our money now donlet the door hit you in the xxx on the way out. Very disappointing!!!!! More

I love this dealership because of the sales department! !!!! Jason Beltran along with Jim and Jesus the GM’s have been a pleasure to work with time and time again. !!!! Jason Beltran along with Jim and Jesus the GM’s have been a pleasure to work with time and time again. More

Gracias a Horacio y heather por ayudar me en encontrar un wrangler que me gusto mucho wrangler que me gusto mucho More

Manny was no typical salesman. He was honest and worked to get me a great deal. I left in record time feeling confident that I made a great decision and felt valued as a customer. He was honest and worked to get me a great deal. I left in record time feeling confident that I made a great decision and felt valued as a customer. Even though the dealership is 3 hours away, I will be returning for future purchases! More

Nice people to work with. Quick and easy process start to finish. No pressure sales Quick and easy process start to finish. No pressure sales More

Manny Celis does his job great, he answered all my questions and made sure I understood my paperwork. questions and made sure I understood my paperwork. More

Mr Lukas helped me get my car very helpful loved my experience here at this dealer . Highly recommend this place & ask for Mr Lukas , Thank you experience here at this dealer . Highly recommend this place & ask for Mr Lukas , Thank you More

Competitive pricing, Cisco was a blessing to work with. Very welcoming, friendly and inviting atmosphere. Very welcoming, friendly and inviting atmosphere. More

Great customer service, very well trained aur to mechanics and technicians . There’s always a follow up call from the service department to make sure that everything was smooth . mechanics and technicians . There’s always a follow up call from the service department to make sure that everything was smooth . More