Hawk Chevrolet of Joliet - Service Center

Always a great experience The service team at Hawk are always friendly and courteous. Besides knowing what they are doing they are always willing to sit with you to explain me The service team at Hawk are always friendly and courteous. Besides knowing what they are doing they are always willing to sit with you to explain mechanics and answer any questions or concerns you may have. I called the service department and spoke with Justin Woods who scheduled my maintenance right away working around my schedule. More

Hawk Cadillac is amazing. Always very professional and courteous. It has never been a problem getting a loaner car to drive while the repairs are made. Have always bought my Ca Always very professional and courteous. It has never been a problem getting a loaner car to drive while the repairs are made. Have always bought my Cadillacs from Mindy. More

15000 mile check for Mazda CX5 Courteous service advisor, slightly expensive maintenance fee compared to others for a $149+tax but gave me a $10 off, thank you, wanted to get the Ap Courteous service advisor, slightly expensive maintenance fee compared to others for a $149+tax but gave me a $10 off, thank you, wanted to get the Apple Carplay which was promise to me when I got the car on the dealer for a free upgrade when it becomes available but now I need to pay $499+tax to install. More

Excellent ! Took the time to explain as a woman that is key .The waiting area was just lovely my all around experience was excellent!! Thank you ..... Took the time to explain as a woman that is key .The waiting area was just lovely my all around experience was excellent!! Thank you ..... More

Needed repair for broken sensor The staff was very friendly and got me a loaner car quickly so I could go to work. My car was fixed and clean when I picked it up. Thanks for the goo The staff was very friendly and got me a loaner car quickly so I could go to work. My car was fixed and clean when I picked it up. Thanks for the good service. More

Great Employees A very good place to bring your car for service they do exceptionally well with Cadillacs . Mr. Tracy Walker is the best also assisted by Mike Hayes A very good place to bring your car for service they do exceptionally well with Cadillacs . Mr. Tracy Walker is the best also assisted by Mike Hayes which is the service manager top-notch service here at Hawk Chevrolet / Cadillac Service Department. More

Oil change on my Cadillac I had my car serviced for an oil change on my Cadillac and I pulled directly into the garage and was greeted right away from Tracy. I have met him be I had my car serviced for an oil change on my Cadillac and I pulled directly into the garage and was greeted right away from Tracy. I have met him before in previous car services that I had done. Very polite and makes sure that all my needs are met. If I need any further things done on my car. Very satisfied! More

Faster than expected Got car right in and a few minutes later oil change and tire rotation is completed and all ready to go! Thanks! I had another appointment to keep. Got car right in and a few minutes later oil change and tire rotation is completed and all ready to go! Thanks! I had another appointment to keep. More

I WAS GIVEN FULL REIMBURSEMENT ON MY TIRES! I have a 2018 Equinox that was purchased July 2017. This past December I was told that I needed to replace all four of my tires. I was really upset I have a 2018 Equinox that was purchased July 2017. This past December I was told that I needed to replace all four of my tires. I was really upset over this because I couldn't understand why would I need new tires so soon and the dealership did not offer me a warranty or discount for the tires. Because of this, I expressed my feelings by submitting a poor review. Well, a few days after submitting my review, I was contacted by Hawk (Mike) with a sincere apology and a promise that they will rectify this issue. I was told to bring a copy of the receipt for my new tires and documentation of my monthly car payment. I was reimbursed the full amount of my four new tires. I would like to thank Mike for taking the time to read my review and making sure that this issue is fully rectified. I appreciate your time and sincerity on my behalf. I would definitely recommend Hawk deanship in Joliet. More

Desde el comienzo fue muy amable nos explico todo detallada Le doy las 5 estrellas por la buena asistencia de su servicios y al explicarnos detalladamente la información que necesitabamos saber sobre el carro q Le doy las 5 estrellas por la buena asistencia de su servicios y al explicarnos detalladamente la información que necesitabamos saber sobre el carro que deseabamos comprar. More