Hawk Chevrolet of Joliet - Service Center

Excellent service Tim at Hawk Chevy and Cadillac took great care of me through setting an appointment, checking me in, and keeping me updated as the day went on. When i Tim at Hawk Chevy and Cadillac took great care of me through setting an appointment, checking me in, and keeping me updated as the day went on. When it came time for me to pick up my car, he went over the repair order thoroughly and made sure I understood it. Tim’s customer service skills were excellent. More

Tire patched I am pleased with the customer service department at every visit and many employees just walking around with encouragement to assist - most excellent I am pleased with the customer service department at every visit and many employees just walking around with encouragement to assist - most excellent is HAWK Chev Auto. More

Great service! Service to my vehicle was completed quickly and efficiently. No problems were encountered. I always have my car serviced at Hawk. The personnel are Service to my vehicle was completed quickly and efficiently. No problems were encountered. I always have my car serviced at Hawk. The personnel are friendly and helpful. More

Repair of drink holder in back seat Everything was repaired very quickly. I had 3 items to be fixed and all were taken care of. Loaner car was fairly new and very clean. The staff wa Everything was repaired very quickly. I had 3 items to be fixed and all were taken care of. Loaner car was fairly new and very clean. The staff was very friendly. More

Excellent service The wait wasn't too long. Excellent service. I would recommend service To my family and friends. The prices were reasonable. Thanks Tim for assisting The wait wasn't too long. Excellent service. I would recommend service To my family and friends. The prices were reasonable. Thanks Tim for assisting me. More

Great Service Being a first time Chevy owner, I received excellent service. Everyone was very friendly and helpful in the Service Dept. Tracy Walker provided out Being a first time Chevy owner, I received excellent service. Everyone was very friendly and helpful in the Service Dept. Tracy Walker provided outstanding service. He was very knowledge about my situation and went over and beyond to deliver exceptional customer service. More

Service Great, timely service. Friendly staff. They kept me informed on the progress. The only thing is the waiting room could have been a bit cleaner. There Great, timely service. Friendly staff. They kept me informed on the progress. The only thing is the waiting room could have been a bit cleaner. There was some trash laying around More

More Repairs! I returned for additional service as my vehicle has had ongoing issues. Although I have had 2 major repairs in the past year on a 2013 vehicle, the f I returned for additional service as my vehicle has had ongoing issues. Although I have had 2 major repairs in the past year on a 2013 vehicle, the folks in the service department been excellent with explaining the issue(s) it is never fun to have car repairs that are not cause by your own doing, but the customer service I received from Allison Dickenson, Sean Drane and the service team made a bad situation bearable. More

Great service Anytime I'm there the service has is always great. I only have you do my service for my car. I can call anytime and able to get in right away for se Anytime I'm there the service has is always great. I only have you do my service for my car. I can call anytime and able to get in right away for service More

Be prepared to wait This oil change took 2hrs with an amazing appointment. The previous oil change took over 3hrs and I mentioned that when making this appointment and it This oil change took 2hrs with an amazing appointment. The previous oil change took over 3hrs and I mentioned that when making this appointment and it did not matter; also, when I mentioned this while making the appointment, all I received was a “yeah, we’re slammed in the morning” and was advised to make a late morning/afternoon appt- I did that and it only shaved off an hour. I just don’t understand how an oil change can take that long. I actually put off getting my oil changed just because of how long it takes and the inconvenience of trying to block out 2-3hrs of a day while both my husband and I work and have 2 small children at home. More