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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,872 Reviews

2,872 Reviews of Hawk Chevrolet of Joliet - Service Center

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March 28, 2019

Excessive Wait time Was told 1 hour to 1 1/2 for an oil change because the were short staffed. I received my car nearly 3 1/2 hours later. For a free oil change I would h More

by RICHARD.MURPHY1122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Apr 01, 2019 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 214-9907 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 26, 2019

Remote start installation Courteous and service done quicker than expected.i had a few problems setting up appt but Ryan at Subaru took care of it Thank you More

by TANGO2217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan at Subaru, Justin Weck
March 26, 2019

Awesome experience Thank you Hawk for taking care of my service needs for my Subaru. I can always count on them to provide great service for me and my car. Justin did a More

by angus122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Woods
March 22, 2019

Check engine light . Was the calls of my visit they diagnosed it but they had to order the parts to fix it. I came in early Friday morning and the parts arrive and the c More

by RONKUP_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know the names of the people that I worked with
March 20, 2019

painless I had an unfortunate incident with my car and it went into limp mode of which I was unaware of this. I was near a NTB service center and stopped t More

by THERESA D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bonnie and the service mgr , Tim Christ
March 19, 2019

Service was done quickly, and the staff is friendly. Just an oil change and tire rotation this time. Went over everything with me and got me out of there. More

by SubiImpreza2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn't catch his name.
March 19, 2019

was great to deal with 5 star service was given to me while i was at the dealership. service was as good this time as it was in the past. More

by varllr67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Weck
March 19, 2019

Disappointed Came in and stood around before someone finally decided to look up after acting like I was invisible. Came back and when price about service was disc More

by LBROOKS229
Recommend Dealer
No
Employees Worked With
Unsure, Mike Hayes, Justin Weck , Tim Christ
Mar 20, 2019 -

Hawk Chevrolet of Joliet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (815) 214-9907 so we can work with you to make this right.

March 19, 2019

Hawk of Joliet Service Experience I took my car in last Friday for a pure synthetic Subaru oil change. I had called prior to my arrival to ask for the same price of the previous oil ch More

by OURPEANUT112404
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Weck
March 18, 2019

I went in to set up an appointment for service. I went in to make an appointment. Tracy Walker assisted me immediately and checked my car told me his initial findings and got someone else to inspec More

by GINNE4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Walker
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