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Hawk Chevrolet of Joliet - Service Center
Joliet, IL
2,872 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,872 Reviews of Hawk Chevrolet of Joliet - Service Center
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March 28, 2019
Excessive Wait time Was told 1 hour to 1 1/2 for an oil change because the were short staffed. I received my car nearly 3 1/2 hours later. For a free oil change I would h Was told 1 hour to 1 1/2 for an oil change because the were short staffed. I received my car nearly 3 1/2 hours later. For a free oil change I would have paid to leave sooner. I received another free oil change that I quickly discarded. More
by RICHARD.MURPHY1122
Verified CustomerEmployees Worked With
Service dept
March 26, 2019
Remote start installation Courteous and service done quicker than expected.i had a few problems setting up appt but Ryan at Subaru took care of it Thank you Courteous and service done quicker than expected.i had a few problems setting up appt but Ryan at Subaru took care of it Thank you More
by TANGO2217
Employees Worked With
Ryan at Subaru, Justin Weck
March 26, 2019
Awesome experience Thank you Hawk for taking care of my service needs for my Subaru. I can always count on them to provide great service for me and my car. Justin did a Thank you Hawk for taking care of my service needs for my Subaru. I can always count on them to provide great service for me and my car. Justin did a great job! More
by angus122
Employees Worked With
Justin Woods
March 22, 2019
Check engine light . Was the calls of my visit they diagnosed it but they had to order the parts to fix it. I came in early Friday morning and the parts arrive and the c . Was the calls of my visit they diagnosed it but they had to order the parts to fix it. I came in early Friday morning and the parts arrive and the car was back to me very quickly More
by RONKUP_1
Employees Worked With
I do not know the names of the people that I worked with
March 20, 2019
painless I had an unfortunate incident with my car and it went into limp mode of which I was unaware of this. I was near a NTB service center and stopped t I had an unfortunate incident with my car and it went into limp mode of which I was unaware of this. I was near a NTB service center and stopped there. They told me it would be $1400.00 to have it fixed. I was not a happy camper and when I talked to a couple of people they said DO NOT USE NTB they have a very bad consumer rating. So I had it towed to hawk and they fixed the problem for $500.00., and it was done in a couple hours, and explained to me everything that was done and so far no problems. More
by THERESA D
Employees Worked With
Bonnie and the service mgr , Tim Christ
March 19, 2019
Hawk of Joliet Service Experience I took my car in last Friday for a pure synthetic Subaru oil change. I had called prior to my arrival to ask for the same price of the previous oil ch I took my car in last Friday for a pure synthetic Subaru oil change. I had called prior to my arrival to ask for the same price of the previous oil change special I had found online. I was advised that it would only be a $5.00 difference. I was also advised that my prior free tire rotation privilege for purchasing new tires at Hawk was no longer available but an exception would be made for my tires to be rotated one last time free of charge. The mechanic rotating my tires lost one of my lug nuts and quickly replaced it with a new lug from the parts department at no cost to me. The mechanic also checked my low tire warning light utilizing a diagnostic laptop at no cost to me. Very satisfied-Javier I encountered both Justins’ in the service department as well as Calvin (service manager) this past Friday. More
by OURPEANUT112404
Employees Worked With
Justin Weck
March 19, 2019
Service was done quickly, and the staff is friendly. Just an oil change and tire rotation this time. Went over everything with me and got me out of there. was done quickly, and the staff is friendly. Just an oil change and tire rotation this time. Went over everything with me and got me out of there. More
by SubiImpreza2015
Employees Worked With
Didn't catch his name.
March 19, 2019
was great to deal with 5 star service was given to me while i was at the dealership. service was as good this time as it was in the past. 5 star service was given to me while i was at the dealership. service was as good this time as it was in the past. More
by varllr67
Employees Worked With
Justin Weck
March 19, 2019
Disappointed Came in and stood around before someone finally decided to look up after acting like I was invisible. Came back and when price about service was disc Came in and stood around before someone finally decided to look up after acting like I was invisible. Came back and when price about service was discussed I asked if it was still covered and was told it expired 08/19 I stated that it was March of 19 then was told my 2 free services were already used. Went to cashier and felt as though I had inconvenienced her by having her do her job, my dog is friendlier and she doesn't even like people. I got out in the bay and the sorry attempt to wash my truck was a fail at best. I had to back out of the bay and I waited for the employee to guide out the truck next to mine and when it was clear to back out he went back to the conversation he was having with another employee leaving me to navigate backing out to avoid a parked Hummer and a yellow barricade! 100% sure that's my last experience with Hawk Chevy! More
by LBROOKS229
Employees Worked With
Unsure, Mike Hayes, Justin Weck , Tim Christ
March 18, 2019
I went in to set up an appointment for service. I went in to make an appointment. Tracy Walker assisted me immediately and checked my car told me his initial findings and got someone else to inspec I went in to make an appointment. Tracy Walker assisted me immediately and checked my car told me his initial findings and got someone else to inspect the car. They determined that I needed service and would keep my car overnight. I was set up with a loaner and was on my way. Tracy called me the next day when my car was ready. More
by GINNE4
Employees Worked With
Tracy Walker
