Hawk Chevrolet of Joliet - Service Center

Subaru recall Arrived Pm 4/11 to drop off my car for a recall fix on 4/12, and pick up a courtesy car. The adviser stated, why wait till tomorrow, if you have 45 m Arrived Pm 4/11 to drop off my car for a recall fix on 4/12, and pick up a courtesy car. The adviser stated, why wait till tomorrow, if you have 45 minutes, we will get you back on the road with your own car. Well 45 minutes later, recall maintenance was completed, and the staff had me on my way. Great job, great customer awareness. Thank you, Tim Manning More

Excellent communication and service As I have come to expect from the Joliet Chevy/Caddy dealerships past and present, customer communication and service has been first rate. From a cu As I have come to expect from the Joliet Chevy/Caddy dealerships past and present, customer communication and service has been first rate. From a customer/consumer standpoint, auto service is often an adventure in terms of promised times, quality of repairs, promises kept, accurate estimates and value. All I can say is that my recent "service adventures" at Hawk have been excellent: Front end repair, tires and collision repair. I really appreciate the no-nonsense and honest discussions and phone calls I have had starting with Justin in service and Don & Chris (Body Shop). Customer service has been excellent with a loaner vehicle provided to me whenever and for as long as required, no questions asked. Finally, all mechanical repairs and body work has been completed to my satisfaction. Keep up the good work Hawk -- Your customer service was appreciated. More

Great! Was done on time and appreciated letting me know how things were going - all good. Check with service upon completion was much appreciated also. Thank Was done on time and appreciated letting me know how things were going - all good. Check with service upon completion was much appreciated also. Thanks. More

I was able to talk over the issue regarding my hummer h2, i actually met the mechanic to talk over the issue affecting my hummer h2.. i will refer to others the high level of professionalism experienced. i actually met the mechanic to talk over the issue affecting my hummer h2.. i will refer to others the high level of professionalism experienced. More

Hawk Service Hawk service is always very professional, courteous and does the necessary work in a timely manner. Keeps the customer updated as to what is happenin Hawk service is always very professional, courteous and does the necessary work in a timely manner. Keeps the customer updated as to what is happening with their vehicle. Never had a bad experience. More

Not friendly Hi I would no recommend Tracy walker I brought in my vechile that was missing very bad it ended up being value rocker Very stressful ride there a Hi I would no recommend Tracy walker I brought in my vechile that was missing very bad it ended up being value rocker Very stressful ride there and had to deal with a very unfriendly person. More

Great service! Staff was knowledgeable and friendly. I was in and out quickly and got a free car wash, too. Would definitely recommend them for your service needs. Staff was knowledgeable and friendly. I was in and out quickly and got a free car wash, too. Would definitely recommend them for your service needs. More

EXCELLENT The people are friendly and helpful. I trust that they will keep me driving safely. Each person that I encountered delivered exceptional service. Gre The people are friendly and helpful. I trust that they will keep me driving safely. Each person that I encountered delivered exceptional service. Great job! More

2017 Tahoe Premier Routine Service I took our 2017 Tahoe Premier in for comprehensive safety check and routine service (lube, oil, filter). I also asked Sean and Justin to check out so I took our 2017 Tahoe Premier in for comprehensive safety check and routine service (lube, oil, filter). I also asked Sean and Justin to check out some road noise coming from the read of the Tahoe in the area of the rear-end and drive train. The service was completed quickly with no issues. To address the noise issue from the rear, the service team inspected all moving parts examined brakes, and looked for any obvious loose parts, etc. They also used their electronic diagnostic tools to see if any codes or out of the ordinary conditions had been recorded. There were none. The last step was a road test. It was also completed without any adverse conditions occurring. As I suspected, the road noise was mostly from having 5 people in the car with lots of luggage and other items forcing one or two riders to sit in he third row. There is more noise there especially with the heavier load. Bottom line: the Hawk service team checked and double checked everything that could contribute to such noise and found everything to be operating properly. They wrapped up the service visit with washing the Tahoe, shinning the tires and vacuuming the passenger compartment. Overall, a great service experience by people who know what they are doing. I highly recommend this full-service dealer service center to anyone. More