Hawk Chevrolet of Joliet - Service Center

Service department is great to work with We love our 2018 Traverse and we have had no issues with any of the 4 times it had been into the service department. The folks at the service desk too We love our 2018 Traverse and we have had no issues with any of the 4 times it had been into the service department. The folks at the service desk took the time to fully explain any and all questions I presented. More

Service Needed to bring my new car in for recall service. Very clean and efficient. Got a loaner for the time my car was worked on. Received calls about the p Needed to bring my new car in for recall service. Very clean and efficient. Got a loaner for the time my car was worked on. Received calls about the progression of where my car was and when the car would be ready. Happy with service department. More

Limping along I had some trouble with my 2016 Equinox stumbling and not wanting to accelerate and had loss of power. I called after 5:00 p.m. and was given to Justi I had some trouble with my 2016 Equinox stumbling and not wanting to accelerate and had loss of power. I called after 5:00 p.m. and was given to Justin Weck’s voicemail. I left him a message and he called me back before he left for the day. I took my vehicle in at 7:00 a.m. and they worked on it to find the problem but it didn’t duplicate the problem. By 5 p.m. that day I was headed back North. I appreciate their efforts to fix my problem and helped me to get back on the road. Steven Gingery More

Problem Finally Solved Have had this Malibu for one year. The AutoStop has always been a rough start especially with the A/C on. Discussed this with sales people early on Have had this Malibu for one year. The AutoStop has always been a rough start especially with the A/C on. Discussed this with sales people early on and was told "You will get used to It". Things only got worse with gas mileage going down and starting from a light was a slow boat to China. After recent trip to Pennsylvania when I was really concerned that the car was going to quit on me, I called and talked to Justin Weck. He immediately requested that I bring the car in as he suspected the computer needed to be re-programmed. So, I did make an appointment for July 11. About an hour later I was advised by Angus Chu that it was not my imagination. Car is currently running perfectly. No hesitation when engine restarts and it shifts smoothly at normal RPM's. I am assuming this problem could happen again as computers are computers and need normal updates and maintenance. At least I will know it is not something that "I will have to get used to". Many thanks to Justin and Angus. No thanks to sales people whose names I have forgotten. More

Friendly, informative, no nonsense Service writer very friendly. Asked appropriate questions. Despite being busy, he kept us focus on me and my problem. Asked if I needed a loaner car w Service writer very friendly. Asked appropriate questions. Despite being busy, he kept us focus on me and my problem. Asked if I needed a loaner car which I did not need. Offered me breakfast while I waited. All were attentive to my needs and concerns. More

Satisfied with the Superior Service we received! Service Representatives were very helpful! They explaines the service that was done to my vehicle as well as how to receive my rebate gift card. Than Service Representatives were very helpful! They explaines the service that was done to my vehicle as well as how to receive my rebate gift card. Thank You! More

service Service rep, Tim, was very pleasant and helpful in servicing my vehicle and kept me informed of progress and when the vehicle would be done. Service rep, Tim, was very pleasant and helpful in servicing my vehicle and kept me informed of progress and when the vehicle would be done. More

Oil change and tire rotation. Took my car at my appointment time. Did not have to wait long. Waiting rooms are comfortable. Like that there is coffe/snacks. Good job! Took my car at my appointment time. Did not have to wait long. Waiting rooms are comfortable. Like that there is coffe/snacks. Good job! More

Oil change Called Monday morning a oil change, same day service. Every time I called Gerard in Naperville it's always a two week wait. Thanks Linda Called Monday morning a oil change, same day service. Every time I called Gerard in Naperville it's always a two week wait. Thanks Linda More

Good job! Took me right in and got the job done! Loved the coffee and sweet roll and great service! Called when part came in and scheduled appointment right aw Took me right in and got the job done! Loved the coffee and sweet roll and great service! Called when part came in and scheduled appointment right away. More