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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,872 Reviews

2,872 Reviews of Hawk Chevrolet of Joliet - Service Center

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August 01, 2019

Friendly Fair prices, friendly staff. Timely service done, free snacks and coffee. Had front and rear break done. Cut roters and replace the other. They’ even More

by alexg61877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Kielma or a Justin
Aug 01, 2019 -

Hawk Chevrolet of Joliet responded

Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2019

Great dealership Hawk went the extra mile on the repairs of my car thanks to every one but especially Mika who did a great job and the service department More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mika ,sSean ,Mark Catuara, Mike Hayes
Aug 01, 2019 -

Hawk Chevrolet of Joliet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Enjoy your new vehicle and if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day

July 31, 2019

Maintenance visit My experience with hawk has been good. Each time I've been here the people are friendly, prompt courteous. They get you in and out in a timely manner. More

by Sb123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angus Chu
Aug 02, 2019 -

Hawk Chevrolet of Joliet responded

We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

July 29, 2019

Time consuming Granted, I was a walk-in, but after they found the issue and told me they were starting on it they told me it would only take 20 mins. to fix. Ended u More

by Aberlanga91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Alarcon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James McCormick
Aug 02, 2019 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Customer Experience Manager, Amy Birmingham at (815) 272-9385 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!

Aug 02, 2019 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Customer Experience Manager, Amy Birmingham at (815) 272-9385 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 27, 2019

Never updated as to what was going on Customer service is terrible when dropping off your car it was supposed to be done in an hour at the end of the day at 3 o'clock I called it wasn't ev More

by No more this xxxx
Customer Service
Recommend Dealer
No
Employees Worked With
Service advisor ...ingus
Jul 27, 2019 -

Hawk Chevrolet of Joliet responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Hawk Chevrolet of Joliet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (815) 214-9907 to discuss ways we can better serve you in the future.

Jul 27, 2019 -

No more this xxxx responded

I have already talk to a manager and he doesn’t do anything ... why isn’t this review on the website you don’t want anybody to know the truth that there is terrible customer service nobody returns calls nobody tells you what’s going on .it sure would be nice if this service advisor will call us to say they’re actually working on the car and then call us when it’s done .

July 23, 2019

Fast and efficient Kevin as always was friendly and courteous. Very efficient in explaining what needed to be done at this time according to in my scheduled maintenance. More

by BRI-JANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin and Allison in Service
Aug 02, 2019 -

Hawk Chevrolet of Joliet responded

Hi, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!

July 22, 2019

Everything is in order. Great service. OORAH!!! My husband is a retired Marine Gy/Sgt. He is the person who keeps his good eye on Hawks maintenance department. And he is very satisfied. Hard to plea More

by jlwhitney54@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Del Toro, Dan Lo, Jessica Hentsch
Aug 02, 2019 -

Hawk Chevrolet of Joliet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

July 22, 2019

Great service at great price Hawk’s Service Department fixed a transmission problem that Bartel’s could not fix on two visits. The service was fast and at a great price too! More

by Subi2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Weck
Aug 02, 2019 -

Hawk Chevrolet of Joliet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Chevrolet of Joliet. Thank you again for choosing Hawk Chevrolet of Joliet and we hope to see you again.

July 21, 2019

Second opinion I visited Hawk to get a second opinion on replacement tires for my vehicle. I'm glad I did, because I was told only 2 new ones were necessary, instead More

by abbykk1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Weck
Aug 02, 2019 -

Hawk Chevrolet of Joliet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!

July 20, 2019

Service Review Brought in my 2011 Equinox for service. We always bring car in for maintenance per the manufacturers checklist. This is the first time for to have s More

by SUNSHINE1305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angus Cho
Aug 02, 2019 -

Hawk Chevrolet of Joliet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Hawk Chevrolet of Joliet

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