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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,872 Reviews

2,872 Reviews of Hawk Chevrolet of Joliet - Service Center

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September 06, 2019

Great Experience! I brought my Equinox in for service. The team did a great job keeping me informed and the repair cost was fair compared to what we initially research More

by JENNIFER.MORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Muisenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Wolff, Mike Hayes, Justin Weck
September 06, 2019

The service writer, Angu, provided fast answers and assistan Angus provides fast knowledgeable assistance on how to operate controls any screens on my new 2020 XT6.service-was fast . Friendly professional assist More

by JMBOAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angus Service Writer
September 06, 2019

Thoughtful, courteous, prompt Took good care of me, explained well, worked in timely fashion, even texted updates and offered car wash. Very good experience and would recommend ha More

by RKHATER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
September 06, 2019

Software Update For Infotainment Systems Good experience overall. Took about 1:20 to install new software version - about 20 minutes longer than expected. Other than the minor delay, everyth More

by SRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayes
September 06, 2019

Awesome job Ally in service write up was super friendly and helpful. She explained everything clearly and gave me what turned out to be a very accurate time expec More

by RACEFAN71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ally Dickenson
August 31, 2019

Much better than Webb Chevy I went to Webb Chevy to get my car serviced and they were TERRIBLE! I was looking for new place close by, these guys were great! Super nice, took care More

by Jessica0717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am pretty sure it was Justin , Justin Weck
August 30, 2019

Solid experience This was my first oil change for my Chevy vehicle. I was a walk in, they were very accommodating to have not had a scheduled appointment. They estimat More

by Scoughlin22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t know his name but the mechanic working that day was extremely nice and apologetic for wait time. Great customer service. , Tim Christ
August 29, 2019

Excellent service Took my car in for oil change, rotate tires and new wipers. Very friendly staff, informed me of everything they were doing & prices. Service was done More

by awaldron71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the girl’s name in service department
August 29, 2019

2 hours oil change I had a 4:15 pm appointment for oil change..came in on time and didn’t get done until 6:20pm..I was on time,so there’s no reason for an oil change to More

by WOHEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Sep 14, 2019 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Customer Experience Manager, Amy Birmingham at (815) 272-9385 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!

August 16, 2019

Jesus Rodriguez I came into hawk not expecting to get the best sales guy. I walkedout with a new chevy that i absolutely love . jesus Rodriguez is the best sales guy. More

by Erica22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
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