Hawk Chevrolet of Joliet - Service Center
Joliet, IL
2,872 Reviews of Hawk Chevrolet of Joliet - Service Center
Excellent Tim christ was very friendly and helpful. I would highly recommend this dealership to friends and family. Look forward doing more business here. Thank Tim christ was very friendly and helpful. I would highly recommend this dealership to friends and family. Look forward doing more business here. Thank you all More
Replacing a back tire I what to thank Ryan and the people who work on my car . They didn't have the tire in stock but track one down. Thanks again I what to thank Ryan and the people who work on my car . They didn't have the tire in stock but track one down. Thanks again More
Oil change and tire rotation I love the oil change and tire rotation however it was a good deal at $50 dollars, my last visit was $64.00 dollars. Not sure if I will continue with I love the oil change and tire rotation however it was a good deal at $50 dollars, my last visit was $64.00 dollars. Not sure if I will continue with the service if it remains at that price. More
Service New good location,Friendly service people ,make service soon after ordering Wash the car; Also make inspection many points! Good start guys ! In the New good location,Friendly service people ,make service soon after ordering Wash the car; Also make inspection many points! Good start guys ! In the future maybe some accessories presents for client like doing another dealers! Thank you! More
Oil change Called to schedule a last minute appointment for an oil change. It’s was very close to home and the process was easy and quick! Called to schedule a last minute appointment for an oil change. It’s was very close to home and the process was easy and quick! More
Prompt but IT could use a tweaking Everything went well except that they needed to access "another system" to verify that we have a maintenance program that covers scheduled maintenance Everything went well except that they needed to access "another system" to verify that we have a maintenance program that covers scheduled maintenance for 36000 miles...that necessitated a return trip to explain and show proof of that. Why wouldn't it come up on entry of our VIN? So now we have to "remind" them every time we bring car in for service. Rather behind the times, methinks. More
Good Service Good service at this dealership. They really know what they are doing. I would go back to them anytime that I needed any service on my car Good service at this dealership. They really know what they are doing. I would go back to them anytime that I needed any service on my car More
Remote start They were able to get my wife’s remote start installed with no notice from us. They were great and very helpful with no pressure! They were able to get my wife’s remote start installed with no notice from us. They were great and very helpful with no pressure! More
90,000 mile check up Overall I appreciated the carefulness of the service, although was disappointed with how expensive the service fees were. Felt like the man who helped Overall I appreciated the carefulness of the service, although was disappointed with how expensive the service fees were. Felt like the man who helped me was great. More
2 Recalls and investigate broken rear glass window for 2015 My initial appointment was after contacting GM about the rear window on my 2015 Silverado shattering for no reason and GM said to make appointment wit My initial appointment was after contacting GM about the rear window on my 2015 Silverado shattering for no reason and GM said to make appointment with nearest dealer so they can troubleshoot and they would work with me to get the window fixed ASAP. I called Hawk and they told me to come right in which was appreciated. I explained I also had a recall I would like taken care of and they looked it up and noticed there was a 2nd recall for my truck which was also appreciated. I was told recalls would take 1 to 1-1/2 hours. Just over 3 hours later the service technician called me and said truck was done and asked me to sign paperwork. He explained about both recalls being taken care of, once again much appreciated. I asked What they found out about my back window as the service technician Said oh, it’s broken! I laughed at first and then asked if they found anything? He replied with the window is clearly broken and he didn’t know why as he looked through paperwork. He mentioned he didn’t wash the truck because he didn’t want the window to fall out!!! Service manager Shaun comes over and I explained again why I brought the truck in to have Window inspected for why the window broke for no reason (and wasn’t using rear defogger Not that that should matter). Shaun looked At me and said widow is clearly shattered and broken and he had no way of figuring out how it broke. I explained again the initial purpose of visit was to trouble shoot the broken window which GM instructed me to do. Shaun replies with He can’t tell how the window broke. I explained I wasn’t very happy with that Answer/service as I specifically explained I needed to get window fixed so I could drive my truck. I mentioned there were several complaints online with the same issue of back windows shattering and that there was a possible defect. I would totally understand if wheel fell off, it’s a moving part but not a fixed window breaking. I asked how much new window would cost, he didn’t know?? Once again had my truck for 3 hours. Shaun Then goes to computer and starts researching how much a new back window would cost and he hands me a paper saying window costs $950 and GM assistance would be $0 because trucks just out of warranty! Service was great with the recall items but acted like they didn’t want to be bothered with broken window, not happy and wouldn’t take any vehicle back for service. More