Hawk Chevrolet of Joliet - Service Center

I have been with the store for over 25 plus years an I love the service the people there are very nice I have brought two cars new there an I still have my 2005 Malibu an have the work done on it only the love the service the people there are very nice I have brought two cars new there an I still have my 2005 Malibu an have the work done on it only there More

I had an appointment at 2:15pm for an oil change. I dropped my car off at 2pm. I also asked for a quote on a new set of tires. I was promised my car to be ready at 3:30pm. I did not wait at the dealers dropped my car off at 2pm. I also asked for a quote on a new set of tires. I was promised my car to be ready at 3:30pm. I did not wait at the dealership (they were to notify me when my car was ready). At 4:15pm I still had not heard from them, so I called to check on the status of my car and I was told that the oil change was completed, but they were still waiting on the tire quote from parts. I told them I was on my way to get my car at that time. I arrived back at the dealership at 4:30pm. My car was ready to go, but they still did not have the quote from parts yet. It was decided that they would just email me the quote when they received it. We verified my email address, and I left. It is now 1:30pm the next day, and I still have not received the quote for new tires. All I can say is that the parts department must be extremely busy that they are unable to supply a quote for new tires to one of their customers within a 24 hour timeframe! Perhaps I will look somewhere else for new tires. There seems to be a lack of communication between departments. More

Very nice new facility. The tech's were very knowledgeable and courteous. The work was done quickly. The showroom was very nice and the new location is great. knowledgeable and courteous. The work was done quickly. The showroom was very nice and the new location is great. More

Always a good experience from the moment I arrive to the checkout time. Staff is friendly and answers all of my questions. Waiting room is clean and neat. checkout time. Staff is friendly and answers all of my questions. Waiting room is clean and neat. More

Great customer service and great updates on repairs Great sales team always willing to help With knowledge of vehicles that best fits your business need. Great sales team always willing to help With knowledge of vehicles that best fits your business need. More

Manny rocked my world...in a good way. I look forward to my next service appointment Even more now. Manny is the MAN and the only Man for me and my Mazda! my next service appointment Even more now. Manny is the MAN and the only Man for me and my Mazda! More

We broke down over 10 hrs from our destination. Hawk Subaru and Justin took care of getting us fixed and went out of their way to ensure we were satisfied. Great service and overall a great dealership Subaru and Justin took care of getting us fixed and went out of their way to ensure we were satisfied. Great service and overall a great dealership. More

Service department is horrible and after 7 times my 2019 vehicle is not fixed. They want to blame me for the issue. Why you say? Because they can’t figure out the issue. Every time I bring it in I get a dif vehicle is not fixed. They want to blame me for the issue. Why you say? Because they can’t figure out the issue. Every time I bring it in I get a different issue. But they still banned me . I will be going to the top of GM to attempt to find answers and have this vehicle returned More

The new dealership building is awesome. Justin is very professional and informative, the oil change was done in a very timely manner. Thank you very much. professional and informative, the oil change was done in a very timely manner. Thank you very much. More

Took my crosstreck in here for the first time after moving. They got me in the same day that I called! I have never been able to book within a week of when I have called in other locations. They were f moving. They got me in the same day that I called! I have never been able to book within a week of when I have called in other locations. They were fast and efficient. I knew what I would be paying before they even took my car back. Great service. More