Hawk Chevrolet of Joliet

My husband and I just purchased our 6th vehicle from Lil Joe, over the course of 15 years or so... Joe is a class act, as are all the staff at Bill Jacobs!!! We enjoy our experiences there from start to fin Joe, over the course of 15 years or so... Joe is a class act, as are all the staff at Bill Jacobs!!! We enjoy our experiences there from start to finish and Joe knows how to find out what we need each time we visit and keep us coming back for more! We've referred many family members and friends to Bill Jacobs and will continue doing so for many years to come! I can't imagine buying a car anywhere else! We <3 Bill Jacobs Joliet and Lil Joe!!! More

Bill Jacobs of Joliet provides OUTSTANDING customer service! I just recently went to trade in my vehicle, which was a 2009 and most dealerships were turning heads and not even trying to help me. I ende service! I just recently went to trade in my vehicle, which was a 2009 and most dealerships were turning heads and not even trying to help me. I ended up walking out with a 2012 Chevorlet Malibu thanks to James Wolff and the rest of the sales/finance department here at Bill Jacobs. Every associate I ran into would offer a beverage, to answer questions or keep me updated throughout the entire trade in and purchasing process. James Wolff definitely met EVERY criteria of sales that I wanted plus more. I will DEFINITELY refer every one and any one I know, or may not know to this dealership. Hands down best service I have ever had. THank you all again!!!! More

Dennis was very helpful and courteous in helping me find a used vehicle. He wanted to make sure that I went away with the best car for me, knowing that it could be another ten years or more before I would b a used vehicle. He wanted to make sure that I went away with the best car for me, knowing that it could be another ten years or more before I would be looking to replace it. More

Both Mindy and Dennis worked to locate the vehicle I was interested in purchasing. Mindy locate one initially but it was sold. Mindy locate a few others for my consideration and ultimately secured one I w interested in purchasing. Mindy locate one initially but it was sold. Mindy locate a few others for my consideration and ultimately secured one I was intertested in purchasing. Both Mindy and Dennis spent an appropriate amount of time with me both prior to and after the sale. Over the years both Mindy and Dennis have supported my interest in new vehicle purchases. I give Mindy and Dennis high marks for customer interaction. Frank Garrone More

I had the best experience ever at Chevy of Joliet. Josh Casey and Raul Rosario went above and beyond to help me leave the dealership with the SUV i wanted at the right price. I'm so thankful for there dedi Casey and Raul Rosario went above and beyond to help me leave the dealership with the SUV i wanted at the right price. I'm so thankful for there dedicated service to helping me out. I will recommend them to my friends! More

Having bought several vehicles in my lifetime, I can honestly say this was THE WORST DEALERSHIP I have ever had the misfortune to deal with. The only person with any professionalism was the receptionis honestly say this was THE WORST DEALERSHIP I have ever had the misfortune to deal with. The only person with any professionalism was the receptionist who initially answered our call. When we got to the dealership we were greeted by the salesman Raul, who then took us for the test drive of the 2012 Colorado we were looking to purchase. I had recently had an accident in my 2011 Colorado and knew what to expect from this Colorado. During the test drive we told Raul several times that we had had a 2011 Colorado, but he either didn't care or just ignored us. All he kept doing was trying to pitch the truck to us. I finally stopped talking to him and let him continue to ramble on. Once we got back to the dealership we began talking $$$$. I know that it is expected to haggle during this process, but every time I brought something up Raul would turn to my husband and either avoid my question or continue to tell us what a great vehicle we were getting. His condescending attitude was a bit much so we finally told him our bottom number. It was at this point that he said "you know they aren't making these trucks any more, so this might be a collectors item one day". Really!!!!!! Then how is it that we were able to look at the 2014 models online - the Colorado is being retooled and that is why there are no 2013 models. Now we are not car salesmen but even we knew that! At this point we got up to walk out, and of course that is when the circus begins. They bring out the Sales Manager, the Finance Manager and anyone else they feel can convince you to but the vehicle from them. I have previously worked for a car dealership, and was a loan officer in a bank. I had shared this information with Raul with the understanding that he would not try to play games, as I felt I knew what was we wanted and were asking for was not out of the question. And during the course of our initial conversation I even showed him on my cell phone the NADA site I was using to verify what I was asking for. After another 10 minutes of what was now fast approaching an argument, we finally thanked them for their time but declined their offer. As we turned to walk out the Sales Manager said "put this truck in the back because they aren't going to find something better, they'll be back to get this one from us". Several days later, Raul called me to see if we were coming back for the truck. I politely told him we had chosen to go in a different direction. Two days later the Sales Manager called to ask when we would be back for the truck. I told him I had already spoken with Raul two days ago and that we WERE NOT COMING BACK. He began to badger me about what had we bought, where had we bought it etc. It was with much patience that I told him we were moving in another direction. If at any time my husband and I had felt like we were being treated with respect we might have felt differently about this dealership. As it was were treated unprofessionally, sarcastically and condescendingly by every individual we had to deal with at Bill Jacobs Chevrolet. Not once did they listen to what we said nor did they ever take into consideration anything we asked from them. I would NEVER recommend them to anyone, not even someone I didn't like! More

We have been doing business with Bill Jacobs,Joliet for years, 10 plus cars have been bought, they sell a good quality car,we feel welcome when shopping for a car, no pressure, the salesman works hard at f years, 10 plus cars have been bought, they sell a good quality car,we feel welcome when shopping for a car, no pressure, the salesman works hard at finding what we're looking for. Our 10th car had a slight issue, the next day after buying it, Fred Bartuch & Lil Joe worked with us to resolve. This dealership is strongly recommended, I will buy a car from no other More

I was shopping online and found a car that seemed too good to be true. It had the lowest miles, the best price, and was in almost perfect condition. I live out of state, and I didn't want any surprises i good to be true. It had the lowest miles, the best price, and was in almost perfect condition. I live out of state, and I didn't want any surprises if I traveled several hours to pick up the car. I called and spoke to Scott Spisak, and he gave me his word that everything in the ad was true. He responded very quickly any time I had questions, and was very good to work with. I put a deposit on the car, and when I arrived at the dealership it was better than expected. The car was beautiful, and all of the details like price, interest rate, etc were all exactly like Scott said it would be. No surprises. It was the best experience that I have ever had purchasing a used vehicle. Thanks Scott, Jim and the rest of the crew at Bill Jacobs Chevrolet for an excellent experience. I would highly recommend Scott Spisak and Bill Jacobs Chevrolet to my friends and relatives, and anyone else looking to buy. More

i got the best deal ever . james wolff worked with me for two years. last year he gave me a great price on a vehicle but i could not sell my wife,so i promised i would be back.when i came back there was no p two years. last year he gave me a great price on a vehicle but i could not sell my wife,so i promised i would be back.when i came back there was no pressure he gave me a better deal and i was sold. great person to by a car from, thanks james. More

Looking for an affordable and nice used car, I searched Bill Jacobs website for used car inventory. I found an '03 Acura TL advertised for a fair price. I sent an e-mail to sales expressing an interest. Te Bill Jacobs website for used car inventory. I found an '03 Acura TL advertised for a fair price. I sent an e-mail to sales expressing an interest. Ten minutes later I was contacted by Stephen Durham, who was able to answer a couple of questions for me. We set up an appointment for this afternoon. When I arrived at the dealership, the Acura was parked out front, open and waiting for me. Stephen met me out front, went over the car with me, and we took it for a drive. The car and price were just as advertised. I did spot a small chip in the windshield. Stephen discussed this with his manager, who immediately offered to replace the windshield at dealer expense. There was zero sales pressure -Stephen, his manager Greg, and finance manager Mike couldn't have been more friendly and helpful. This was the easiest car purchase I've ever had, and I'm 66 years old. More