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Hawk Cadillac of Joliet - Service Center

Joliet, IL

4.2
161 Reviews
Call Service Center (815) 600-7027

161 Reviews of Hawk Cadillac of Joliet - Service Center

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April 28, 2023

Have always been given courteous, professional service at Hawk. Will continue to buy Cadillacs there! Happy to hear there will soon be a stand alone Cadillac Dealership in Shorewood! More

by Lovesnewcars!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Hawk Cadillac of Joliet responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Cadillac of Joliet responded

Hi!, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

April 16, 2023

Service was good. Personnel were courteous and polite. Waiting room was clean. Payment was quick. More

by Mike Mayr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jun 06, 2023 -

Hawk Cadillac of Joliet responded

Mike, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jun 07, 2023 -

Hawk Cadillac of Joliet responded

Hi Mike, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 16, 2023

Service was good. Personnel were courteous and polite. Waiting room was clean. Payment was quick. More

by Mike Mayr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jun 06, 2023 -

Hawk Cadillac of Joliet responded

Mike, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Jun 06, 2023 -

Hawk Cadillac of Joliet responded

Mike, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 16, 2023

Your tech was the "BEST". ..yest the best I have ever experienced in my nearly 80 years. More

by PSTEVESIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Woltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Thorn
Report | Print
Jun 06, 2023 -

Hawk Cadillac of Joliet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Cadillac of Joliet responded

Hi, we appreciate your positive review of your experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 12, 2023

I had to return to Hawks repeatedly to have my repairs done correctly. This never happened in the past with your service. I wonder what changed. will start looking for another place to take my car More

by WALLACE_EDWARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Apr 14, 2023 -

Hawk Cadillac of Joliet responded

Wallace, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager Bill Webb at 779-260-4270 to discuss your concerns, as your satisfaction is of utmost importance to us. Daryl Woltman Customer Care Manager Hawk Auto

April 11, 2023

The Hawk Joliet team is extremely professional with exceptional service! I leased a new XT4, my sales consultant John G was great! He helped me find the best option that suited my needs and wants. I wa More

by NRF249@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Woltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Anderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Glusak, Tim Thorn
Report | Print
Jun 06, 2023 -

Hawk Cadillac of Joliet responded

Thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

Jun 06, 2023 -

Hawk Cadillac of Joliet responded

Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Service Director, Bill Webb at 815-773-2156.

April 08, 2023

They charged me $29 to change the battery. I thought it was included because my coupon said $199.95. The small print said that there MAY be an installation charge & the tech never told me th More

by DENISE701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name
Report | Print
Apr 12, 2023 -

Hawk Cadillac of Joliet responded

Denise, Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Service Director, Bill Webb at 815-773-2156.

April 07, 2023

I was very pleased with the service that I received. The employees were very professional. More

by jlwhitney54@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Woltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Anderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Thorn
Report | Print
Apr 09, 2023 -

Hawk Cadillac of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

April 06, 2023

The price they charged me was ridiculous. The time it took them was absurd. Next time I will for sure take it to another place to get it fixed. More

by rojasinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember their names.
Report | Print
Apr 07, 2023 -

Hawk Cadillac of Joliet responded

Hello, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to Service Manager, Bill Webb at 779-260-4270 to discuss this further.

April 02, 2023

Prompt. Honest analysis of the service required. Completed as promised. I will be a costumer for years to come. More

by TTAVIATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Woltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Thorn
Report | Print
Apr 04, 2023 -

Hawk Cadillac of Joliet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Apr 04, 2023 -

Hawk Cadillac of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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