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Hawk Cadillac of Joliet - Service Center

Joliet, IL

4.2
161 Reviews
Call Service Center (815) 600-7027

161 Reviews of Hawk Cadillac of Joliet - Service Center

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August 05, 2023

Ahmed was my sales person. Very friendly young man and knowledgeable. Brian is his manager. They both were helpful in the purchase. Buying a car is painful, know matter what. I More

by KEV195622
Recommend Dealer
Yes
Employees Worked With
Ahmed & Brian Ohare
Report | Print
Aug 07, 2023 -

Hawk Cadillac of Joliet responded

Hello, we're happy you found our staff to be so supportive during your experience here at Hawk Cadillac. We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2023

Service appointment was on time & fast quality service. Rep was knowledgeable & answered all my questions. More

by SANCHEZ521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diaz
Report | Print
Aug 03, 2023 -

Hawk Cadillac of Joliet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We hope you have a great day!

Aug 03, 2023 -

Hawk Cadillac of Joliet responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 19, 2023

Good service in time promised. Very clean premises. Staff were very cordial. Will uses Hawk for service on my vehicle when relocated permanently. More

by WSMITH12C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Thorn
Report | Print
Jul 24, 2023 -

Hawk Cadillac of Joliet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jul 27, 2023 -

Hawk Cadillac of Joliet responded

Hi, thank you so much for your positive comments about Hawk Cadillac! We are always more than happy to assist you if anything else comes up. Take care!

July 16, 2023

I reluctantly answered yes, that i would recommend. My vehicle is not fixed. It’s been in 4xs in June/July. More

by RTHOMPSON0216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angus
Report | Print
Jul 17, 2023 -

Hawk Cadillac of Joliet responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to Service Manager, Bill Webb at 779-260-4270 to discuss this further.

Jul 17, 2023 -

RTHOMPSON0216 responded

I had someone reach out Friday to let me know they’re going to get with the rental car coordinator and then reach out to me. My Cadillac is rattling for the hatch-I do not believe it to be the seats. My son’s 2004 Chevrolet Silverado is quieter than my expensive Cadillac

July 04, 2023

Everything went well as usual. The only issue was the wait time. Came in for a oil change and tire rotation. I did have an appointment for this service. It was over 2 hours before More

by Mike K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer in service
Report | Print
Jul 06, 2023 -

Hawk Cadillac of Joliet responded

Mike, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Jul 06, 2023 -

Hawk Cadillac of Joliet responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Hawk Cadillac

June 24, 2023

We have 4 cars and we always have great service when we take our cars to Hawk. More

by s.severin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
n/a
Report | Print
Jun 26, 2023 -

Hawk Cadillac of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jun 27, 2023 -

Hawk Cadillac of Joliet responded

Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2023

Awesome! Shout out to Gary and Alex especially!! Very welcoming and accommodating to customers! Asked great questions More

by RTHOMPSON0216
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex and Gary
Report | Print
Jun 22, 2023 -

Hawk Cadillac of Joliet responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 19, 2023

The service is horrible. My car was there for a day and a half no call back. I had to call to see what was going on with my care. The next time I buy a car or need service it More

by GARY_1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daryl Woltman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Anderko
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy McCorkle
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Thorn
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Jun 21, 2023 -

Hawk Cadillac of Joliet responded

Gary, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your service on your Cadillac. I would like to get some more details about your experience with us. Please reach out to me so we can have your vehicle clea ned properly. I am off ton Tuesday but will be back at the dealership Wednesday. Daryl Woltman Customer Care Manager Hawk Joliet 779-260-4311

Jun 21, 2023 -

Hawk Cadillac of Joliet responded

Gary, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your service on your Cadillac. I would like to get some more details about your experience with us. Please reach out to me so we can have your vehicle cleaned properly. I am off ton Tuesday but will be back at the dealership Wednesday. Daryl Woltman Customer Care Manager Hawk Joliet 779-260-4311

Jun 22, 2023 -

Hawk Cadillac of Joliet responded

Gary, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to our Service Director, Bill Webb at 815-773-2156 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 08, 2023

They took care of everything I needed and in a timely manner. Very good service. More

by BFIC797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Anderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Thorn
Report | Print
Jun 11, 2023 -

Hawk Cadillac of Joliet responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 14, 2023 -

Hawk Cadillac of Joliet responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 03, 2023

Professional, efficient, friendly customer service. . I would highly recommend Hawk Cadillac. Did not have to wait long. More

by ayamemech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jun 07, 2023 -

Hawk Cadillac of Joliet responded

Hi, thank you so much for your positive comments about Hawk Cadillac! Thanks again for the recommendation, and have an amazing day!

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