Haus of Imports

dalecarlson1959 responded

Those 15 minutes spent at the Haus of Imports on Monday 1/8/24 was the extent of my entire process at your dealership!!!!! And, given your response to my review, I am certainly confident that my decision to never return to Haus of Imports is a wise decision.

Haus of Imports responded

We apologize for any misunderstandings, Dale. We genuinely believed you were satisfied while viewing the vehicles, and we're surprised by your feedback. We had wonderful conversations during your visit, and we appreciate your time. Thank you. Sincerely, the Haus of Imports family.

TC responded

Wow! You have the audacity to say there was no expense on my part. I wanted to return the car immediately due to your deception, but you insisted that I take it into a shop for evaluation and diagnostic. I requested (through text message and sending over invoice) to be reimbursed the $431.00 but was ignored. This is for problems right off of the transportation truck! In addition, almost 2 months of unnecessary car insurance, vin verification costs, car payment (about to be 2 payments) and taking time off of work to have the car evaluated. The shop also told me that the code had been cleared over 200 times. Also, there was about a 140-mile odometer difference between listing pictures and when the car arrived to me so it's hard to believe that these problems were not noticed. As far as this being a straightforward return process, I've called and texted multiple times to get this resolved, but the process has been slow walked the entire way. In fact, it's still that way because both times I've called my finance company they said that they haven't received any paperwork from you regarding the refund. Reading the negative reviews on other review sites shows very similar trends unfortunately. I just wish I would have seen them sooner. Just like the song says, "If your lips are moving......"

Haus of Imports responded

Tim, I am very sorry I was not previously informed of the situation in which you requested additional funds from our company. We strive to ensure our customers are satisfied, and I want to avoid any dissatisfaction resulting from this matter. Therefore, I would like to offer you a refund of $431.00 for the vehicle inspections, reimbursements for the two payments made on your behalf, and assistance with the insurance costs for those two months. We have already initiated the payoff process with the finance company, and we are committed to resolving this issue promptly on your behalf. Please feel free to contact me directly via email at info@hausofimports or by phone at 630-974-0013 to discuss any further details. I sincerely apologize for the significant delays in responses from our sales individual. At Haus of Imports, we take pride in our commitment to providing exceptional customer service and offering top-quality vehicles. We want to emphasize that your time is highly valued by us. Additionally, I would like to inform you that the sales consultant you have been in contact with has been terminated from our company as of today. We are dedicated to ensuring a positive and efficient experience for all our customers. Thank you for your understanding and I hope to hear from you regarding the costs via email at info@hausofimports.com Sincerely, Roni Bajralia General Manager