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Hatfield Buick GMC - Service Center

Redlands, CA

4.7
322 Reviews
Call Service Center (909) 748-5385

322 Reviews of Hatfield Buick GMC - Service Center

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June 05, 2024

Was very professional and did a good job in communicating and dedicate to his job. More

by BIBILOOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Hatfield Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Hatfield Buick GMC and we hope to see you again.

June 05, 2024

Wonderful experience every time! Love taking my car here for regular and routine maintenance because staff is knowledgable. More

by amy.ellis.vb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Hatfield Buick GMC responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2024

Nice place still waiting for recall parts on air bags to replace for safety recall More

by coachp_49
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Adrien Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 03, 2024

They have always in the past treated me with respect and have cared for my needs. More

by ALEXCN
Recommend Dealer
Yes
Employees Worked With
Rod Shelffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Chakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Hatfield Buick GMC responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 02, 2024

Very professional. The communication was excelente. Was kept well informed thru out the whole process. Very satisfied customer. More

by TONYRAMZ81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Hatfield Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 02, 2024

If the workers knew their jobs better, the boss did a very good job about handling the matter. More

by DEESUE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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May 30, 2024

Husband wasn’t happy with the inspection failed to see nail in tire had to come back for recall More

by oneamaya
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrien Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not too friendly. 1st visit he was better
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Jun 01, 2024 -

Hatfield Buick GMC responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our service manager, Henry Adame directly at (909) 793-3238 when you have a chance. Thank you, and we look forward to hearing from you.

May 30, 2024

Great customer service I like going to this GMC location right in old school Redlands More

by willmontes777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2024 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

May 26, 2024

Nice staff but I feel ignored as a woman. Recalls not addressed last two consecutive visits. More

by EASHLEY814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Hatfield Buick GMC responded

Hi, Thank you for taking the time to provide your feedback. We are very sorry to hear that you felt ignored as a woman. I can assure you that is not our intention. Hatfield Buick GMC is family owned and opporated and two of the Hatfields who are managers at the dealership are women. We will use your feedback to do some additional training with our staff. I would like to look into how we missed your recalls on the last two visits. If you are able, could you send an email with your name to crista@hatfieldbuickgmc.com? This review doesn't provide your name or vehicle info and we would like to be able to address the issues. Thank you.

May 26, 2024

Very clean relaxing dealership. Staff friendly and honest. Very nice to visit the showroom and waiting area More

by Car for daughter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Hatfield Buick GMC responded

We are so pleased you enjoyed your visit to Hatfield Buick GMC! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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