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392 Reviews of Hatfield Buick GMC - Service Center
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August 03, 2023
Good service promptly, did the first oil change and service. I also took it in for another issue I was having with the SD card but, apparently it’s the way it is. service. I also took it in for another issue I was having with the SD card but, apparently it’s the way it is. More
by rob77ram
Verified CustomerEmployees Worked With
August 02, 2023
Service Department delivered excellent service, as usual! Only people that I interacted with were Adrian and Jacob. Thank you very much. Only people that I interacted with were Adrian and Jacob. Thank you very much. More
by GRUMPYANDLOOSEY
August 02, 2023
The process was very easy. No games, no gimmicks or trying to upswell me on nonsense. No games, no gimmicks or trying to upswell me on nonsense. More
by Elchango562
Employees Worked With
August 01, 2023
Adrian is always very helpful to me when ever I bring my truck in for service truck in for service More
by rlazar101
July 31, 2023
Finally a service department that is friendly. Well worth the hour and a half drive. Well worth the hour and a half drive. More
by regnier75
Employees Worked With
July 31, 2023
I am still waiting for 2 chips from GMC Service is great at Hatfield GMC at Hatfield GMC More
by RNWILSON006
July 28, 2023
Fast and courteous, can't ask for more than that. See you next time. Ciao. See you next time. Ciao. More
by BHAROLD
July 27, 2023
Always had a very comfortable feeling when I take my Encore in for service... thanks Encore in for service... thanks More
by Simplysandgirl
Employees Worked With
July 27, 2023
Excellent service. Everything was done that I asked for. Adrian highly professional as always. Five stars!! Everything was done that I asked for. Adrian highly professional as always. Five stars!! More
by J.busek
Employees Worked With
July 27, 2023
I drop off my car to look at a few issues pertaining to AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will he AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will hear on Thursday. Thursday goes by... Nothing. Friday morning... Sure I will hear something so I wait until after lunch then figure I better call. At 2PM Im told a list of issues. Low Transmission fluid level with no sign of a leak. Service quotes some insane price well into the $400 range to simply put fluid back into my transmission. I need a new battery. $400 for parts and labor. Suspension issues that I didnt even list as a concern but I'm thankful to hear about it other than the $3200+ price tag. I ask why cant I just go to AutoZone and get transmission fluid and fill it myself and get a replacement battery while I'm there? The answer was "Well you could do that". I said well I guess I will. I'll come get it now. I'm told I cant. At 2PM on a Friday, after having my car for 3 days without a call to me, they inform me my car is torn apart and the mechanic went home for the weekend. I wouldn't be able to pick it up until Monday. What a joke. Very unprofessional. So all weekend I have to bum rides around town since I don't have my vehicle. Then I go to get it on Monday and Service has the audacity to charge me $200 for all this. NOTHING was done to the vehicle but I owed $200. While I asked why, the service guy next to him breaks in and tells the guy I'm talking to "No discounts for this one". What the xxxx does that mean? So I paid it and went on my way to AutoZone. Battery is $180 and the Trans fluid is $24 thus saving me nearly $600 avoiding your business. My wife and I have decided to look into replacing this car and wont be shopping at Hatfield Buick for our new one. I will gladly drive to Banning or Moreno Valley if I ever need a GMC or Buick. You have lost a customer and I have no problem telling everyone I know about this bad experience. More
by mnollar
