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Hatfield Buick GMC - Service Center

Redlands, CA

4.7
308 Reviews

308 Reviews of Hatfield Buick GMC - Service Center

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July 22, 2023

Great personnel. Comfortable waiting room. Being a senior citizen, I appreciate the length they go to when explaining my vehicles needs. More

by ANGELALMEZ
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 22, 2023

Hatfield always has excellent customer service! Adrien and Alex are friendly and take the time to explain things. Thank you Hatfield! More

by choocheb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex and Adrien
Jul 27, 2023 -

Hatfield Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!

July 22, 2023

My vehicle is well taken care of, staff is friendly and helpful everytime, thank you . More

by roquejam1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Hatfield Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!

July 22, 2023

Adrien always does a good job. He is very good at answering customers' questions and providing solutions. More

by JBEAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Shelffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Hatfield Buick GMC responded

We are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 20, 2023

Always happy with the quality and professionalism of the service department. Adrien goes above and beyond to make sure your car gets done in a timely manner and gets you what you need. Always very polite. W More

by TRAWLS1424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Hatfield Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Hatfield Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2023

Always a great experience at Hatfield. I highly recommend them for any service work that you need. More

by JMEBADILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

July 17, 2023

I would've given 5 stars for this dealership based on service and customer service. If they were open on the weekends, they would earn my 5th star! Thank you Adrian, for all of your help! More

by Gina.Solano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Hatfield Buick GMC responded

Hi, Thank you for taking the time to leave us a review. We appreciate your feedback on not being open on the weekend. We will keep that in mind for the future. We hope to see you again soon.

July 17, 2023

Good communication form the team at Hatfield. The drop off was easy and The pick from my house from the shuttle was nice. And thanks for getting me gas. More

by pd3804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

July 17, 2023

Customer service was excellent. I was immediately greeted, I was given detailed information pertaining to my reason for my visit and I was given an estimated time frame of the serv More

by TOPMOON@roadrunner.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Hatfield Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

July 14, 2023

I went for oil change and had to ask if there was any concerns they said no. and the next day my car had a flat tire. The tire was leaking air do to wear and tear and they didnt say anything about it. More

by develica13
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Alex Terriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Hatfield Buick GMC responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I know our Service Manager, Henry Adame already reached out to you. During the inspection of your vehicle, the tread depth was all at acceptable levels. We will use your feedback to improve.

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