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Hatfield Buick GMC - Service Center

Redlands, CA

4.7
321 Reviews

321 Reviews of Hatfield Buick GMC - Service Center

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November 19, 2023

I don’t own this vehicle and never have. Called dealership several times. I have had the same email and cell number for 20 years. Would not buy from the , even if I was walking to work. More

by LHUSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Adame
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All
Nov 21, 2023 -

Hatfield Buick GMC responded

Hi, Thank you for your feedback. We apologize for the situation you have described. I believe the issue is that a customer gave the wrong email address to OnStar. Each time the customer schedules an appointment through OnStar, it sends the dealership the wrong email address again. I will reach out to OnStar and GM and see if they can escalate this issue. I apologize for the inconvenience.

November 19, 2023

Adriane was the best. Very professional and helpful. He noticed my concern and made it painless More

by gonzalezrr9708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Hatfield Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

November 16, 2023

I bought my Buick Enclave there and I know they are going to service it correctly. It is a 2013 and looks and runs like brand new. I get attached to my cars and unlike most people don’t buy a new one every More

by KJMCA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pictures to small for my old eyes and at 75 years old I don’t remember names like I use to.
Nov 18, 2023 -

Hatfield Buick GMC responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 15, 2023

Hatfield is the best dealer in our town. They provide great customer service and workmanship. They are the reason there are so many cars purchased from them in Redlands. They keep it real, l More

by DAVE@GOODWINPROP.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! We hope you have a great day!

November 14, 2023

I wouldn't go anywhere else. Adrian is always very helpful. The price is the best whith the reward points. It's always done fast and everything is very professional with is ver More

by sidewalkwizard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Hatfield Buick GMC responded

Thank you for choosing Hatfield Buick GMC as your first choice for all your automotive needs! We can't wait to see you again, have a great day.

November 13, 2023

Service Department is always helpful and courteous. I did ask to check a tire for a leak and was told everything was ok. Two days later my tire shop found a nail in my tire and patched the tire. More

by oldquayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Hatfield Buick GMC responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

November 13, 2023

As always excellent service in the Service Dept. Had to bring in multiple vehicles within a weeks time. Adrien was able to get them taken care of very quickly and inform me of any issues that were f More

by TRAWLS1424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Hatfield Buick GMC responded

We appreciate your positive review of your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 12, 2023

Everyone at Hatfield are so friendly and nice. Great experience. They get you in and outta there in no time. More

by dluerar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Hatfield Buick GMC responded

Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

November 12, 2023

Always very helpful! Mickey Heaton keeps me updated on new vehicles coming in for my lease return. More

by KACASO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Hatfield Buick GMC responded

Kacaso, we're happy you found our staff to be so supportive during your experience here at Hatfield Buick GMC. If you have any further questions, please give us a call. We're always happy to help!

November 08, 2023

Great service and fair price, I would definitely recommend them to all GMC owners in the Redlands area. More

by green.earth.ecs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Hatfield Buick GMC responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatfield Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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