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Hatfield Buick GMC - Service Center

Redlands, CA

4.7
322 Reviews

322 Reviews of Hatfield Buick GMC - Service Center

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January 13, 2024

I like Hatfield Buick as they are great to purchase a vehilce from and their service department is great. It is adorable and they do great work. More

by scotth1902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

January 13, 2024

Great service at Hatfield. Always putting the customer first and I appreciate that through all our challenges More

by vmarshallins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2024

Good service. Very professional service team. All my questions answered clearly and to the point. I am very happy we have a good dealer to take our GM autos to. More

by theochesed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2024 -

Hatfield Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Hatfield Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!

January 08, 2024

Always great service with Hatfield. Unfortunately I’m still having transmission issues and have to get my car towed in tomorrow More

by vmarshallins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Hatfield Buick GMC responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 07, 2024

Friendly, courteous and professional. Efficient. I was quoted an approximate time my car would be ready and it was finished in the timeline they told me it would be. More

by CODDRES
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

January 07, 2024

Great customer service and answered all my questions. Appreciate it. Got auto back in a timely matter. More

by Tita49erlove
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Hatfield Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

January 05, 2024

Very profession and helpful staff . Service done efficiently and on time as promised by Adrian . More

by planrbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2024 -

Hatfield Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!

January 03, 2024

The dealership is overpriced and the employee that helped me was visible and verbally unhappy that they couldn't charge me more to install the TPMS. Even even called the supervisor to tell them that the webs More

by Khalil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrien Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2024 -

Hatfield Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. There was an issue with the pricing for installing the tire pressure sensor you ordered. We did honor the lower price that was shown on the website but wanted to let you know that wasn't going to be the price in the future. I am sorry if we made the situation awkward, that was not our intention. Please feel free to contact our service manager, Henry Adame, at (909) 793-3238 if you have any additional concerns, as your satisfaction is of utmost importance to us.

January 03, 2024

Nice to go over there for service. They are very kind quick clean and everything is on time I don’t have any complaints. More

by SALOMONSITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Chakos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2024 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 02, 2024

Purchased two Yukons from Hatfield in 2005 and 2019 , service and sales have been great, wish they had more EV options, will look to the future for a larger lineup of EV options More

by MIKEROMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

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