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Hatfield Buick GMC - Service Center

Redlands, CA

4.7
322 Reviews

322 Reviews of Hatfield Buick GMC - Service Center

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April 20, 2024

Very helpful and accomplished all that I asked to be done. I am still opposed to your minimum number of words. More

by DERLERIORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Hatfield Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 19, 2024

The work was excellent. The time frame was something I could work with.. I would differently recommend you to my family and friends More

by felixrobert49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Hatfield Buick GMC responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 18, 2024

I been take my 2022 GMC Terrain to this location for a few times already and Alex from service been very helpful with me and responded to my calls every time when I need it. Thank very much and keep up t More

by riveraj225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2024 -

Hatfield Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Hatfield Buick GMC! We sincerely value your business and look forward to your next visit!

April 17, 2024

Even though we had an appointment, our vehicle was not touched that day because there were not enough technicians available that day. Had we been told when we dropped off the vehicle that it probably wou More

by TDFISH395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Hatfield Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2024

We took the car in on Friday morning, by 3pm nobody had called me. When I called they said “we had too many cars from yesterday leftover, we will get to your car Monday”. they were just planning to keep my More

by alyciamwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Terriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2024

Adrien is awesome in his position at Hatfield Buick. I completely trust his knowledge and honesty. I feel confident in his professionalism and wouldn't take my vehicle any place else. He is a very valua More

by foleyforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Hatfield Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2024

Surprised how much oil change was from last time Went from $59.00 to $91.00 More

by TTEMBY.SPARKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Hatfield Buick GMC responded

Hi! Thank you for your feedback. We work very hard to keep our prices competitive as well as include a complimentary tire rotation with our oil changes. Our oil changes haven't been $59 since 2018. Unfortunately the cost has gone up over the years as minimum wage and the cost of oil has gone up. We do offer coupons from time to time as well. We appreciate your business and hope to see you again in the future.

April 13, 2024

Adrian goes above and beyond. I can’t thank him enough for making it easy to get my vehicles in for service. More

by RASACAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Hatfield Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 12, 2024

Great service as always. Friendly team and quick service. And they don’t try to push unnecessary services. More

by jjkruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

Hatfield Buick GMC responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 10, 2024

Like the Service Dept. Adrian is a person who is REALLY there to help you. More

by RCOVER1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Hatfield Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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