Hatchett Hyundai East

Do not buy from them if you plan on getting any work done in the service department! Absolute joke, 3 hours for an oil change! Worst service department I’ve ever experienced in the service department! Absolute joke, 3 hours for an oil change! Worst service department I’ve ever experienced More

WORST PLACE TO BUY A CAR, HANDS DOWN! ! WISH I COULD GIVE ZERO STARS BUT.... I CANT!! My daughter bought a car from here and it has had issues since day ONE!! It SHOULD have in all honesty ! WISH I COULD GIVE ZERO STARS BUT.... I CANT!! My daughter bought a car from here and it has had issues since day ONE!! It SHOULD have in all honesty been lemon lawed, however, they are making her pay $1000 to fix it and THEN going to see what the resale value will be so they can get her in a different vehicle. While waiting for it to be fixed they found MORE wrong with it!! I truly wish they would do what is right bc if this was THEIR child they would NOT stand for it for ONE second!! Come on Hatchett, start doing right by your customers!! I bought a Sonanta from Mel Hambleton Ford and it had to go to Hatchett due to them having the parts and I have NEVER had an issue with my vehicle up until this point, they fixed it and my check engine light is back on!!! Someone there is drumming up ALOT of business doing purposely shotty work on their cars and putting Hatchet at a HUGE risk for some SERIOUS lawsuits!! I know they don't care but let's start reviewing these companies and holding them accountable for the lives they affect with their lies, manipulation and truly subpar service!!! More

Terrible management. Drove to see them, wonderful brand new salesman trying to help. Couldn't find the car, called management over and management's response was "the webs Drove to see them, wonderful brand new salesman trying to help. Couldn't find the car, called management over and management's response was "the website is not updated" followed by a long uncomfortable silence. No attempt to de-escalate the situation. No sense of customer service. Not even an apology for our inconvenient, just blank stare. More

Ratings must be bogus! My experience was awful. Many others as well. Lies, lies, lies! My experience was awful. Many others as well. Lies, lies, lies! More

I bought a used 2008 Jeep Liberty for my son whom is 18 years old on 04/06/2023 My sales guy was nice young man, name Ethan but the manager Doug Porter was impolite, belittling, talked over me, would 18 years old on 04/06/2023 My sales guy was nice young man, name Ethan but the manager Doug Porter was impolite, belittling, talked over me, wouldn’t listen and very rude. I don’t know if it was because I am a women buying a car for her son, that he thought he could be dismissive. I should of just walked away from the deal. I paid 10,000.00 for the Jeep for my son, ask for the things to be fixed, again I was dismissed. I tried to negotiate the problems to be fixed and I was dismissed. On Friday, one day after the Jeep was purchased the oil light came on and went back off, which is a sign of maybe a oil sensor. The electrically outlets in the car are not working. I had my son take the Jeep to Jiffy Lube, where they printed a report stating the rear differential and oil needed to be replaced and the tag light isnt working. Which wasn’t disclosed on the report from Hatchett Hyundai East I called Friday and Saturday a total of three times and asked for a call back. I was never called! My son was called Saturday and told to bring in the Jeep in on Monday. I am currently at work. My son called me, the only did was replace the tag light and a previously agreed back windshield wiper arm. While on the phone again, I could hear Doug speaking over Kristopher, I asked to speak with him and again. He wouldn’t call me. I called Cody Lichti and told him. I would like to speak with Doug manager, he said he would speak to Doug. I told him of my previous experiences and told him I would prefer not to deal with Doug. He stated he would give me a call back. Again No call!! I know to these men, maybe 10,000.00 isn’t a lot of money but for me and some people that is!!!! I want a good car for my son, and would of liked to have the assurance that the car I just spent some of my life savings on was a good purchase. And to be treated with respect! I wouldn’t recommend the Hatchett East to any of my employees, family or anyone! We was treated horrible More

This dealership really helped us out in a pinch! !! While driving to Arizona for the rest of the winter and our car had some alignment issues. We called to see if they could get us in. This Hyundai d !! While driving to Arizona for the rest of the winter and our car had some alignment issues. We called to see if they could get us in. This Hyundai dealership actually answered the phone!! Coy, the service manager indicated since we were traveling through, to stop by and they would do their best to work us into their packed service schedule. When we arrived, we spoke to service advisor Brogan and he was terrific. He got us into the shop immediately. He was friendly, and caring, and kept us abreast of the issue status. In about 90 minutes our repair was completed and we were on our way to AZ! The pricing was very reasonable, even discounted I think, and our Sonata ran great after the repair. Thanks to Coy, Brogan, and the Hatchett Hyundai East team!! More

Very patient. Answered my questions and explained things in detail. Honest about the cost. Willing to answer future questions. Overall, my best experience buying a Answered my questions and explained things in detail. Honest about the cost. Willing to answer future questions. Overall, my best experience buying a car. More

We don't known how our experience could have been any better! Greg answered every question, did not push us to purchase a vehicle , and went beyond what we expected . better! Greg answered every question, did not push us to purchase a vehicle , and went beyond what we expected . More

Best experience I ever had in buying a new car, would definitely recommend them to my friends. definitely recommend them to my friends. More

Bought a new Genesis G80 and the engine failed at 11000 miles. Genesis corporate was absolutely ZERO help to me. I contacted the sales person, the finance department and the sales manager with my concern miles. Genesis corporate was absolutely ZERO help to me. I contacted the sales person, the finance department and the sales manager with my concerns. The only one who ever responded was the sales person, who gave me the link to Hyundai customer service. This was the wrong link, plus I had already become aware that Genesis customer service was not helpful. Because of this experience I will never buy another Genesis and would be very hesitant to buy anything from this dealership. More