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Hatchett Buick GMC
Wichita, KS
198 Reviews
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Showing 198 reviews
September 17, 2013
I took my 2007 Saturn Aura in today to get one of the rear tires repaired. Eric, greeted me with a smile and went right to work to troubleshoot the issue. Even though that it took a little longer than rear tires repaired. Eric, greeted me with a smile and went right to work to troubleshoot the issue. Even though that it took a little longer than what was promised, Eric took the extra mile to build customer satisfaction. The service center was clean, and efficient looking from what I observed. The customer waiting area was also clean and well maintained. The water cooler was stocked and the coffee was brewing. I do have to say that all of the staff at the dealership were friendly and professional. I will recommend Scholfield Buick/GMC to anyone that asks for a reliable GM service center in Wichita. More
by jking0382
Employees Worked With
Eric Phillips
September 05, 2013
My mom needed a new vehicle. I recommended Scholfield Buick to her from my past experience. She found the perfect vehicle for her there with everything she wanted in it. A fully loaded LaCrosse, what a Buick to her from my past experience. She found the perfect vehicle for her there with everything she wanted in it. A fully loaded LaCrosse, what a beaut. Our expert Sales Rep Bruce was phenomenal working with her. She is extremely excited driving her new car. Did I mention she lives 3 hours away? She has more dealerships closer to her but I convinced her to go to Scholfield Buick. And she hasn't quit thanking me. You guys are awesome. Thanks More
by enots
Employees Worked With
Bruce Witbart
August 29, 2013
Approximately one year ago I took our GMC Yukon, which was purchased new from Scholfield, in for an oil change. I had an appointment and was told it would take 30 minutes or less. To make a long story s was purchased new from Scholfield, in for an oil change. I had an appointment and was told it would take 30 minutes or less. To make a long story short, I waited almost two hours, they put in the wrong oil, and then was told by the cashier that was what I had ordered. When the service writer got involved, it was definitely determined that I had ordered synthetic oil. I had already been there 2 hours and couldn't wait to change out what was put in. I said that I wouldn't come back. About a month ago the same vehicle had what I thought was a transmission problem. I thought that it might be under warranty so I took it back for a 7:30 AM appointment. About 9:45 AM I received a call from the service writer saying that they needed more time to diagnose the problem. I heard nothing until about 3:00 PM that afternoon. "You have hanging or sticking lifter" that we have to fix before we can determine if it is a transmission problem. It will cost "forty-four fifty and $380 labor." OK I need the vehicle, when can you get it done? (This was Friday afternoon) "Well we don't have the parts and it will probably be next Thursday." There was no offer of a loaner etc. So we're talking about approximately $500 and I can't get the vehicle for 6 days? "Oh No! That was $ 4,450.00 plus the labor".......you could have picked me up off of the floor!!!! I went over and picked up my vehicle, which ran twice as bad as when I dropped it off. I had the entire motor replaced with a factory GMC motor with a 50,000 mile warranty for $1200 more than they quoted to fix the lifter.....There was never a follow-up by anyone from Scholfield, so for all of you "5" raters consider yourselves lucky. This time I will not be back! More
by sapello
Employees Worked With
other
August 05, 2013
We suffered through an extended delivery period (almost 6mo.) through the entire time our salesman was always comforting, reassuring and understanding he helped us maintain our complete confidence and pri 6mo.) through the entire time our salesman was always comforting, reassuring and understanding he helped us maintain our complete confidence and pride in Scholfield and GM. D.R More
by DonReedy
Employees Worked With
Jerry Stanfield
July 10, 2013
Decided on the vehicle I wanted and my husband called Jerry to see what he could find for us. Jerry worked with others to find our vehicle in Oklahoma. I appreciate all the effort that was put in to get Jerry to see what he could find for us. Jerry worked with others to find our vehicle in Oklahoma. I appreciate all the effort that was put in to get the exact car I wanted. At my request they also installed a DVD player and running boards. More
by DeannaPontius
July 04, 2013
There is no "I" in Team --- all these men worked in total cooperation, with a great attitude. It was a very pleasurable experience. Thanks Your form says this has not been done?? worked in total cooperation, with a great attitude. It was a very pleasurable experience. Thanks Your form says this has not been done?? More
by billbanta
Employees Worked With
Eric Phillips, Walker Russell, Mike Hauschild
June 21, 2013
I searched for about a year for THE perfect car and configuration and finally found it at Scholfield BGMC. I dealt with Luis and Alan almost exclusively through email. I then took the car home for a te configuration and finally found it at Scholfield BGMC. I dealt with Luis and Alan almost exclusively through email. I then took the car home for a test drive overnight, made a list of five things that needed to be touched up, gave the list to Alan and Luis and then i went out of town for a week. When I returned, the car was ready, all touch ups were done and I went in, turned in my trade-in, signed about 6 sheets of paper and left with my "new" car. Perfect transaction. I was given a good number on my trade-in. No hassle. No pressure. No haggling. A great experience all the way around. My car is perfect for me and I am very happy to be a Scholfield customer. Thank you Luis and Alan! More
by PaulaBurke
June 13, 2013
Jerry Stanfield was a very helpful and patient car salesman. He helped us search for the car we were looking for and he would not give up until we found our ideal vehicle. Jerry's personality and his salesman. He helped us search for the car we were looking for and he would not give up until we found our ideal vehicle. Jerry's personality and his sense of humor made our car buying experience much more pleasant. We will recommend Jerry at Scholfield to all our friends and family. Thank you Jerry for helping us find our dream car! More
by Shadi
May 31, 2013
What a great dealership and experience! My wife and I have purchased two vehicles from this dealer and salesperson in the last 12 months and have had an excellent experience both times. Staff is friendl have purchased two vehicles from this dealer and salesperson in the last 12 months and have had an excellent experience both times. Staff is friendly and helpful, facility is brand new and state of the art! They price their vehicles fair and are pleasant to negotiate with. We definitely recommend talking to Jerry Stanfield if you are in the market for a new or used Buick or GMC. Jerry is extremely knowledgable and helpful during your visits. 5 star service! More
by travisfiala
Employees Worked With
Jeremy Koehn
May 01, 2013
This is the fifth vehicle that we have purchased from Scholfield. We have dealt with Jerry Stanfield on all of our purchases. He is a great salesman and we have always got exceptional service from this Scholfield. We have dealt with Jerry Stanfield on all of our purchases. He is a great salesman and we have always got exceptional service from this dealership. More
by swidak
