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Haselwood Chevrolet Buick GMC
Bremerton, WA
755 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 755 reviews
April 07, 2019
Worst Dealership and Service Center If you want to deal with crooks, then by all means shop here. The dealership and service center is the most crooked people I've ever dealt with. They If you want to deal with crooks, then by all means shop here. The dealership and service center is the most crooked people I've ever dealt with. They actually covered up mold evidence in my car so that they could blame the issue on their customer. I will never do business with these people again and for that matter will never buy a GM product ever again. Pathetic group of people. Stay away!! More
by hatechevy
Employees Worked With
Mark, Aaron Taylor
March 25, 2019
New to me 2017 Toyota Prius C two. I had such a good experience at the dealership on Wednesday, so glad to have gotten a new to me used car that’s absolutely spectacular. I had the grea I had such a good experience at the dealership on Wednesday, so glad to have gotten a new to me used car that’s absolutely spectacular. I had the greatest help from the amazing Elizabeth Carter. Elizabeth was patient and knowledgeable and spent a good chunk of time with me to get me into the car that was just right for me. Also Chad Bass was awesome talking with me through all of the financial stuff. Talking about finances can be boring, but he made it fun. More
by Mtboettche
Employees Worked With
Elizabeth Carter, Chad Bass
March 25, 2019
"This is not the way we do business" WRONG!!! This is exactly how you handle your customers! Our Chevy Volt grew MOLD all over the front and back seats after winter snow storms! After taking in This is exactly how you handle your customers! Our Chevy Volt grew MOLD all over the front and back seats after winter snow storms! After taking in to find the cause and have it remedied we were told it needed to be detailed before anyone felt safe getting in it to work. They told us we needed to approve the detailing for them to move forward but not to worry because we most likely would not be charged since it leaked. The next day they called saying it that the mold had been "cleaned" and that we needed to come pick it up and pay $200!!! A car with mold is NOT fixed with a rag! BAIT and SWITCH! This is an attempt to put the responsibility on us. They even had the nerve to suggest we must have left the windows down in the middle of winter in Washington! Or that my husband left his wet swim trunks 😂 (again, winter in Washington!) in the backseat of his commuter car! That did not happen. This is the WORST customer service I have ever experienced. We have been loyal GM customers. I own a GMC Yukon and were in the market for a Sierra pickup, but will never buy another vehicle from them and will not be able to recommend them in the future like I have in the past. Instead I will tell people our horror story. More
by Mad Owner
Employees Worked With
Parker Drathman
March 10, 2019
Service I recently bought my 2016 Chevy Silverado from another local dealership and have had so many problems with said dealership. I decided to bring it to H I recently bought my 2016 Chevy Silverado from another local dealership and have had so many problems with said dealership. I decided to bring it to Haselwood and have nothing but good things to say about their service dept. Today I worked with Parker, he went above and beyond to make things happen for me. I’m also in customer service, and a business owner myself. What a pleasure it was to work with him. Hes a keeper! 5 stars all day long from me! Krissy More
by Krissy
Employees Worked With
Parker Drathman
January 09, 2019
Excellent knowledge of products and fantastcustomer service! Lucas has always been helpful, present, patient, and kind. He is extremely dedicated and knowledgeable and I know I can trust my car finances with him Lucas has always been helpful, present, patient, and kind. He is extremely dedicated and knowledgeable and I know I can trust my car finances with him. I have referred several of my fiends to the dealership and am happy to do so. He is an excellent asset to have as part of the Haselwood group for sure. More
by Kristen
Employees Worked With
Parker Drathman, Mark Larson, Lucas Hart
January 09, 2019
Money Saved! What a pleasure it was to work with Parker Drathman! He has a wonderful personality, handles a busy service environment well, has excellent customer s What a pleasure it was to work with Parker Drathman! He has a wonderful personality, handles a busy service environment well, has excellent customer services skills & follow up, and a fantastic attention to detail. He took care of all aspects of my service, helped set up a return ride to work, and helped to set up a rental while my vehicle was in service overnight. He even located my active pre paid maintenance plan when I thought it was expired! He goes that extra mile every time I come in and I really appreciate that. What a great addition to the Chevy team you have in this one. Thank you, Parker! More
by Kristen
Employees Worked With
Parker Drathman, Mark Larson
November 19, 2018
Awesome service Quick friendly and exceeded expectations! Jason is outstanding! Thanks again for the remarkable experience. I will always bring my vehicle back to thi Quick friendly and exceeded expectations! Jason is outstanding! Thanks again for the remarkable experience. I will always bring my vehicle back to this service department. More
by R
Employees Worked With
Jason Higgins
October 16, 2018
Happy with my purchase I appreciate the help in the purchase of my GMC Canyon. Professional Staff that accommodates your needs in your new car or truck! Thank You!! I appreciate the help in the purchase of my GMC Canyon. Professional Staff that accommodates your needs in your new car or truck! Thank You!! More
by Jumday
Employees Worked With
Chad Bass, Juston Whoolery
October 12, 2018
I had a problem with my dash lights which would not turn off I was scared as my dash lights would not go off and I was able to have Randy Strassburg look into the matter. I came right over to the dealers and suc I was scared as my dash lights would not go off and I was able to have Randy Strassburg look into the matter. I came right over to the dealers and such a warm welcome. They changed my oil, checked my tires and rotated the wheels, gave me new wiper blades and really gave me the service which I so appreciated. Randy Strassburg is such a kind person and I will tell all my family members and friends to come to you to have their cars serviced. He is a great person. Betty Robinson More
by Robin5263
Employees Worked With
Randy Strassburg, Michael Lissy, Eric Evans.
October 10, 2018
Great customer service Excellent customer service from Jason in the service department. Car was well taken care of and service was completed quickly. Will definitely be back Excellent customer service from Jason in the service department. Car was well taken care of and service was completed quickly. Will definitely be back when I need to. More
by Carreview
Employees Worked With
Jason
