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Haselwood Chevrolet Buick GMC

Bremerton, WA

4.7
755 Reviews

501 W Hills Blvd

Bremerton, WA

98312

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Showing 755 reviews

December 13, 2020

Worst dealer ever. Called on a vehicle and was told we could test drive it but it required a repair so couldn't take it home delivery was an option. So we drove 3 hours to drive and probably purchase i More

by 2000craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Merrill, Mike Lidstrom, Evan Wilder, Chloe Mange, Brandon Glenn, Michael Durant, John Souza, Ocean Brown, Ian O'Malley
Dec 16, 2020 -

Haselwood Chevrolet Buick GMC responded

We are terribly sorry for any stress or inconvenience we may have caused. The option to reserve the vehicle with a down payment should have been made an option for you. A communication breakdown between our internet department and sales floor created this situation and we are diligently updating our processes and procedures to make sure this doesn't happen again. If there is anything we could do to move your experience in a more positive direction, please let me know by emailing me at jmacabitas@haselwood.com.

December 11, 2020

John was very helpful and was a pleasure doing business with. We ordered the exact truck we wanted and got it quicker than expected. Thanks John. More

by frasernosaj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Souza
Dec 11, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the wonderful review! We appreciate you and your feedback!

December 11, 2020

I hadn't intended to upgrade my 2017 Bolt, but I decided to do just that. I was assigned to Patrick and he guided me flawlessly through the day. He never pushed me to this decision, was knowledgeable about More

by padishah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Merrill, Brandon Glenn
Dec 15, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the wonderful review of your car buying experience! We are glad to hear we were found to be kind, courteous, and helpful!

December 05, 2020

The best dealer and salesman Barr none .I I’ll definitely be using them again and referring more more people to them on the future. More

by ccorden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean green, Patrick Merrill, Josh Kolbas, Hunter C, Joshua Smith
Dec 07, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the incredible feedback! We look forward to seeing you again!

December 04, 2020

Typical bait and switch dealership. They offered to buy my car at 22,900 then I brought it in and they low balled at 19.200. Unethical and they don’t give a crap about the customer More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Smith
Dec 04, 2020 -

Haselwood Chevrolet Buick GMC responded

George, we are terribly sorry that you are displeased with your experience. Our general manager has been notified and should be reaching out to you in hopes of addressing your concerns. We apologize for any stress or inconvenience that you may have caused and look forward to moving your experience in a more positive direction.

Dec 09, 2020 -

George responded

Not surprisingly, this was just lip service as I have still not received a call from anyone at Hasselwood to address the issue. This validates my point on their poor customer service.

December 01, 2020

Great experience. Love my new GMC Terrain! Thanks so much for the t.v. Brandon and Tyler were so helpful and caring. We got a great great deal!! Thank you Haselwood! You Rawk! More

by Karen and Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Brandon Glenn
Dec 01, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the amazing feedback, Karen and Tim!

November 30, 2020

I truly could not have asked for a better experience. My sales person, Evan, was a dream to work with and I'm so grateful he was the one who helped me through the journey of finding a car! He was attentive, More

by Tabitha Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Wilder
Nov 30, 2020 -

Haselwood Chevrolet Buick GMC responded

Tabitha, we appreciate you and your feedback! We are glad to hear that we were found to be attentive, personable, and very knowledgeable!

November 23, 2020

Well my experience with Hazelwood Chevrolet Buick GMC the best experience I ever had at the dealership mr. John Souza he is an amazing person Very easy to talk to And to understand amazing skills with people More

by Ktenasnikos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Souza
Nov 24, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the kind review!

November 20, 2020

John was very helpful and very friendly. He is very knowledgeable with all of the cars and helped us find the right car that suits my family! More

by Rocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Brandon, John Souza
Nov 20, 2020 -

Haselwood Chevrolet Buick GMC responded

Rocky, thank you for the kind feedback!

November 19, 2020

John was super friendly and helpful throughout the process. He listened to my likes and dislikes and didn’t try to pressure anything over what I expressed that I wanted More

by Kaitlynham21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Souza
Nov 19, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the incredible review of your experience with us! We are glad to hear that we were found to be friendly and helpful!

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