Hartford Toyota

I have gone to Hartford Toyota before and was not really satisfied with the quality and helpfulness of the staff. This last visit has really changed my mind and I will be sure to let others know if they hav satisfied with the quality and helpfulness of the staff. This last visit has really changed my mind and I will be sure to let others know if they have a Toyota that needs any form of servicing it is worth the drive to get great service and treatment when all I was doing was getting an oil change. More

Sales & Service I leased a Toyota Sequoia back in 2008 Sales & Service I leased a Toyota Sequoia back in 2008 through your dealership. The lease was coming up in March of 2011 with many options to cons Sales & Service I leased a Toyota Sequoia back in 2008 through your dealership. The lease was coming up in March of 2011 with many options to consider. To make a long story short, I ended up servicing/buying the Sequoia through your dealership. I can not remember the last time I wrote a formal appreciation letter but your folks earned the following: Of all the items I have purchased and serviced in the last few years (not limited to cars), I can not remember a better experience than I just had with Margaret O'Dea (sales) and Shannon LaFontaine (service). More

Normally I have only dealt with the service department. I have always felt that hey were through and completed the work professionally. I needed a new car. I bought one. The staff was great. The price I have always felt that hey were through and completed the work professionally. I needed a new car. I bought one. The staff was great. The price was great. I am happy. I would recommend this dealership to others. More

Ordered a new Camry. Agreeded on a price of X over invoice. Took 6 weeks for the car to come in. Then they pulled the financing scam where at the last second required a service contract to be purchase invoice. Took 6 weeks for the car to come in. Then they pulled the financing scam where at the last second required a service contract to be purchased to get the low interest financing. Never would use them again. Ever. More

Went in to buy used and came away in a much better situation. Found a great used model but was getting out of reach financially, Trai and Barbara worked very hard to make my family happy and the trans situation. Found a great used model but was getting out of reach financially, Trai and Barbara worked very hard to make my family happy and the transaction affordable. Left with a new lease and a very happy family. The greatest thing was how they went out of their way to stay in touch until they found what I wanted. I recommend going there, please ask for Barbara and Trai More

I gave them a deposit of $1000 but couldn't qualify for the finance because of some issues from myside. But I got back my $1000 back . and there is one person named Daniel, he is the sales person but went the finance because of some issues from myside. But I got back my $1000 back . and there is one person named Daniel, he is the sales person but went above his duty and helped me getting that money back. I was bit worried as it was $1000 but Daniel and his manager , Mike(I guess) helped me in getting it back fully. Well although I couldn't buy my car but I felt friendliness in the showroom . Folks are good and I heard there is a change in management recently and the new team is very much customer oriented . I would recommend everyone to pay a visit for sure. More

Chip Benyi had handled the maintenance on my Toyotas since 2002, since 2007 with Hartford Toyota. His experience, knowledge base and customer service takes away all the concerns normally associated with since 2002, since 2007 with Hartford Toyota. His experience, knowledge base and customer service takes away all the concerns normally associated with a "service call". Chip manages with total professionalism starting with the identification of the jobs to be completed, and then follows to insure that the work gets done right the first time. Frequently included is the multi-point inspection that in my opinion proactively identifies immediate and future concerns for consideration and action. I strongly recommend Chip and Hartford Toyota Service to all Toyota owners. More

I have been a Toyota customer for 12 years. I want to comment on how absolutely fabulous the assistant service manager, CHIP BENYI is. He is an asset to the world of Toyota. I followed him from Avon an comment on how absolutely fabulous the assistant service manager, CHIP BENYI is. He is an asset to the world of Toyota. I followed him from Avon and I will continue to follow him. He is the total package and should be commended for all of his customer service and hard work representing Toyota and the service department. I feel completely comfortable leaving my car for service and know that I will receive the best service possible. It is the reason why I have had three Toyotas and will continue to buy Toyota......as long as Chip Benyi is part of it. This is why I gave all 5's on my review. More

BEWARE OF THE UNETHICAL PRACTICES AT THIS DEALERSHIP!!! I purchased my vehicle from this dealership and had all service work performed here. After a routine oil change , I was told that about $5,900.00 wo I purchased my vehicle from this dealership and had all service work performed here. After a routine oil change , I was told that about $5,900.00 worth of work was required and that I should consider it time to purchase a new vehicle. Immediately after this conversation, the sales person who originally sold me the vehicle years prior miraculously appeared, mentioned my name and reminded me that he was the person who had sold me my vehicle. What a convenient coincidence. I took my vehicle to a reputable local mechanic. He checked the vehicle front to back. Not only did the vehicle not require the work quoted by Hartford Toyota, but we discovered that many of the parts that were supposedly replaced at previous services had actually never been done. I work in a well established service business myself. Hartford Toyota lost me as a loyal customer and I will be sure to let everyone I know to steer clear of this place! More

Awful Dealer, I DO NOT recommend this dealer. Once you give them a deposit you can kiss it goodbye! If you change your mind for any reason, you're stuck with them. I will never shop for a Toyota there a give them a deposit you can kiss it goodbye! If you change your mind for any reason, you're stuck with them. I will never shop for a Toyota there again! You'll do yourself a favor by taking your business elsewhere. I had an awful experience. More