Harte Nissan

I came for an oil change about a couple of weeks ago on a Friday morning. It was brought to my attention that I had several things that needed to be done. Most of what needed to be done was covered under war Friday morning. It was brought to my attention that I had several things that needed to be done. Most of what needed to be done was covered under warrently. I eft my car with Nissan on a Saturday and they had to order the parts for next week. On Monday I was told by Slyvester that they did a service job and found that my catayalic converted needed to be done. He expalin to me that I have 2 parts to the converted and the part that needed fix the warrently is up to 80,000 miles and my car has 97,000 miles and this service was a $1800 job. I was very upset due to not only I ahve warrently but purchase extended warrently and I thought it will be covered from that. He gave me the number to the corporation to call to see if can get this done through the "good faith". I spoke to a lady in customer service and explain my situation.She expalin tto me that this is covered under my extended warrently but I let her know what the dealership said and why this was not covered but she insist that it was covered under my warrently and to call the dealership back to take care of this. I called Slyvester to let him know what she said and I gave him a reference #. He contacted nissian for me but spoke to someone else and suggest that they take a look at this situation to see what can be done for me. William from nissan corporation got in touch with me to review the situation. He explain to me what was going on and sorry I was given false information by one of the customer service rep. He stated he will review it and call me in a couple of days. He called me back but I missed his called and we played phone tag for a couple of days not reaching each other. I finally contacted Nissan and spoke with Slyvester and he let me know through Damion the manager that he has good news. Nissan will coveed the parts and I have to pay for the labor. I was please about the response and I thank Slyvster for all the hard work he has done for me along with Damion. More

On both visits (two cars), the staff acknowledged me immediately, attended to my needs professionally and addressed me in warm friendly manner. l was comfortable in the waiting area and l'm simply reall immediately, attended to my needs professionally and addressed me in warm friendly manner. l was comfortable in the waiting area and l'm simply really satisfied with the service l received! More

I went to Harte Nissan because my brake and battery lights came on. The service recommendations were completely explained to me and the work was performed in a timely manner. Everyone I came into con lights came on. The service recommendations were completely explained to me and the work was performed in a timely manner. Everyone I came into contact with at Harte Nissan was courteous and helpful. I find the service hours very convenient. More

As always, the service on my car went smoothly. I dropped it off in the morning for an oil change and for my keys to be reset (covered under the factory warrenty), got a quick shuttle to work, and go dropped it off in the morning for an oil change and for my keys to be reset (covered under the factory warrenty), got a quick shuttle to work, and got a call back once it was ready for pick up. Quick and friendly service everytime. More

Dishonest, Sold a car to me with an Oil Leak, I purchased the extended warrantee and they won't fix this, and it is covered! the extended warrantee and they won't fix this, and it is covered! More