Harte Nissan

thank you again jeff for assisting me with my car, i love the rogue!! 10 years upgrade and i couldnt be more happier, Thank you Harte nissan! the rogue!! 10 years upgrade and i couldnt be more happier, Thank you Harte nissan! More

I recently had a deeply disappointing experience with Harte Nissan regarding an insurance claim repair for my 2018 Nissan Pathfinder SL after extensive rodent damage to the vehicle’s wiring harnesses. De Harte Nissan regarding an insurance claim repair for my 2018 Nissan Pathfinder SL after extensive rodent damage to the vehicle’s wiring harnesses. Despite my expectations of expertise and transparency, I encountered misdiagnoses, delays, excessive charges, and a lack of communication. Harte Nissan’s mismanagement left me without a vehicle for over two months. Eventually, my insurance declared it a total loss, and I’m left to cover a financial gap to replace the vehicle. Initially, Harte Nissan billed me nearly $10,000 for the first round of repairs, which my insurance covered. However, they later submitted an additional $7,000 supplemental claim without notifying me—I only discovered this by chance through my insurance app. When I called Corey, my contact at the dealership, he admitted they had missed additional damage, requiring further diagnostics and labor to take the car apart and reassemble it. Throughout the process, communication was inconsistent and unreliable. Corey, often unavailable due to injury or days off, left me without updates, and no system was in place to provide a backup point of contact. Reaching out to the manager, Sylvester, was equally unhelpful, as I was only told the work was "ongoing." Only after speaking with another representative did I learn of their staffing shortages. I was told they only had one specialist to handle complex wiring repairs. Due to technicians being out, this wiring specialist was pulled from my vehicle to work on other jobs, which delayed my repair further. Despite Harte Nissan’s claim of expertise, they appeared to lack the resources or thoroughness needed to complete such a complex job, resulting in misdiagnoses, inflated costs, and excessive delays. Adding to my frustration, Corey initially mentioned they were out approximately $8,500 for parts and labor on my repair. Yet when it came time for the final payout, they demanded the full amount originally estimated by the adjuster—nearly $10,000—without any willingness to negotiate or adjust the charges. This inconsistency raised serious questions about their honesty in handling costs. Furthermore, when I came to retrieve belongings from the vehicle, I found the interior fully assembled, with no visible signs of recent disassembly. The bumper, however, was left off, leaving me to wonder if they had, in fact, fully reassembled the vehicle or even performed the second round of diagnostics. Ultimately, when the repair costs escalated to more than the vehicle’s value, my insurance declared the vehicle a total loss. Had Harte Nissan accurately diagnosed the vehicle from the start, it’s likely the car would have been deemed a total loss initially, without all the wasted work, time, and cost. Instead, I’m left with a $30,000 insurance claim, factoring in repair costs, rental vehicle, and vehicle value. The dealer, however, received a $10,000 payout for incomplete work, reinforcing my sense of their greed and profit-first approach. Their exorbitant labor rate exceeded $200 per hour, reinforcing that profit was prioritized. They also collected $100 per day for vehicle “storage,” which felt like yet another greedy charge. It’s difficult not to question their integrity and feel that they benefited from the situation at my expense. Harte Nissan accepted no responsibility for their negligence and insisted on getting every penny of the initial insurance appraisal. Despite all I was put through, Sylvester had an underling deal with me and only emerged from his office when I requested a tax exemption (which our religious nonprofit was legally entitled to), making it clear he wanted every dollar of the insurance payout with no room for negotiation. His unwillingness to engage except to insist on full payment showed a complete lack of empathy or remorse for the situation. As a loyal customer since 2019, I am deeply disappointed. I cannot recommend Harte Nissan and strongly advise caution. More

Came in and found my dream car the mismo edition Z , so thankful for Jeffrey o for helping me out! Will be recommending him to my friends and family! Thank you again! thankful for Jeffrey o for helping me out! Will be recommending him to my friends and family! Thank you again! More

Jeffery was friendly, respectful of my time, responsive, and easy to work with. I would recommend a friend to see if him they are interested in a Nissan. and easy to work with. I would recommend a friend to see if him they are interested in a Nissan. More

we were helped by Jeffrey Oregon and he give us great customer service. very professional and polite. him knowing Spanish helped us a lot! customer service. very professional and polite. him knowing Spanish helped us a lot! More

recently bought a nissan rogue with jeff he was fantastic, the experience was great i will highly recommend to friends and family! fantastic, the experience was great i will highly recommend to friends and family! More

I would never do business with this dealership again. My husband and I dropped off our 370z to be fixed there. While they were doing a test drive after the work was completed supposedly a block of ice fl My husband and I dropped off our 370z to be fixed there. While they were doing a test drive after the work was completed supposedly a block of ice flew off a tractor trailer and smashed the windshield. The service person working on the car called my husband and told him to call our insurance and make a claim because they are not liable for the damage. He told my husband it was on a paper that was signed when the car was dropped off, although neither of us signed anything. When I asked to see the paper he text it to my husband and low and behold someone forged my husbands signature and the best part is they were too stupid to even forge his name correctly. When questioned about who signed my husbands name they had no answer. They at first even tried saying that he signed it when he dropped off the car, until we said so you’re telling me my husband doesn’t know his own name and signed someone else’s name, then they got tongue tied and admitted that they sometimes sign for customers and that’s when they were informed that that’s illegal and it’s a crime to sign someone’s name. They refused to accept any responsibility in the damage of our vehicle and did nothing to make it right with us either. Also the damage to the windshield did not happen the way they said it did. We have photos that show there is no way that ice hit the windshield in that spot. It looks as tho someone was using a tool and broke the glass. The worst part is mistakes happen and I understand that but the lying and forging my husbands name so they do not have to accept responsibility is where I draw the line. They will be reported to the authorities and I also will be contacting Nissan Corporate to let them know the practices of this dealership. Completely unacceptable. More

great customer service and friendly. I was told my car would be ready within 1 hour and 45 min but done 30 mins earlier. would be ready within 1 hour and 45 min but done 30 mins earlier. More

Brandon was very professional and polite. Prompt service and work completed on time. Harte Nissan is the best!!! and work completed on time. Harte Nissan is the best!!! More

Victor and Damen Polance are always on their A game. Excellent customer service. 5 star service. Excellent customer service. 5 star service. More