Harte INFINITI

Excellent salesman we dealt with, joe finelli. Outstanding experience with purchasing our 2019 suv. Joe was pleasant and we would highly recommend joe! Thank u to all that assisted us. Highly rec Outstanding experience with purchasing our 2019 suv. Joe was pleasant and we would highly recommend joe! Thank u to all that assisted us. Highly recommend More

Wonderful experience! As a single woman, I had learned my lesson shopping for a car alone. This time, I decided I would look and then bring someone back to see it when I m As a single woman, I had learned my lesson shopping for a car alone. This time, I decided I would look and then bring someone back to see it when I made my choice. It was after 5 pm on a snowy night when I walked into the showroom. Harrison greeted me and I immediately felt comfortable with him. I explained my hesitation for shopping alone. Harrison and Tony worked with me and I was able to trade my car in for a newer one. I was extremely pleased with Harrison’s easy going, no pressure attitude. I will happily recommend my family and friends to him! More

Excellent Sales Customer Service Just bought a QX60 at Harte Infiniti Hartford!! Felt no pressure, they worked at my own pace. Always professional and great costumer service!! Adeno G Just bought a QX60 at Harte Infiniti Hartford!! Felt no pressure, they worked at my own pace. Always professional and great costumer service!! Adeno Gordon was our sales associate and delivered outstanding service.The sales manager checked in with us on a regular basis to ensure all our needs and questions were being met. More

Great Sales Experience - But CPO Certification Overlooked We had an excellent Sales experience with Hasham Chaudhry when purchasing our CPO 2015 QX60. He was very friendly and knowledgeable on the product. We had an excellent Sales experience with Hasham Chaudhry when purchasing our CPO 2015 QX60. He was very friendly and knowledgeable on the product. But we felt rushed in taking delivery on a Saturday. We came in just to look at one particular QX60 in their inventory and when it was exactly what we were looking for, they wanted to push the deal through the same day, I really wanted to wait so I could clean out my trade in and have our new QX60 prepped thoroughly for the sale. But they persisted on doing it all that day. The following day when familiarizing myself with our CPO QX60, I found the oil was overfilled, the brake fluid reservoir bone dry, the coolant reservoir bone dry, both air and cabin filters filthy and the batter full of corrosion. All this on a 2015 with less than 15,000 miles! When I went over the CPO checklist, all the above items were checked off as "meets standards"! I honestly think it was overlooked so they could rush delivery the same day, but my guess is purely speculation. When I returned it the following weekend to address my concerns, the service department fixed everything accordingly, but ended up way overfilling the power steering fluid. When I questions this, the lead tech said it was "okay to do so" so I just smiled and took out the excess fluid when I got home. I have my doubts in the competence in the service department at this location, so I'll try my luck with Harte Infiniti in Wallingford when it's time for service. Another disappointment was that our CPO QX60 was delivered with a 1/2 tank of gas. I would expect a full tank on any premium brand, regardless new or CPO. So make sure you inspect the car closely before accepting delivery! More

Lies, lies, and more lies We are looking for a used SUV and had found a great deal at another dealership but decided to stop by Harte since they had a few. Two of the cars on t We are looking for a used SUV and had found a great deal at another dealership but decided to stop by Harte since they had a few. Two of the cars on the “Service Loaner Selldown Event” had conveniently been sent to another location and their price had gone up several thousand dollars. Despite them still being listed on the website, I was told they would not honor the price (a week later and the false price is STILL posted.) I wrote a review and was later contacted by Harte and told they would get the car back. I was sent a link to a c ompletely different car that had never even been a service loaner. I asked for clarification and a manager called and offered a different car for a slight discount for the inconvenience. A few hours later we drove all the way there and that vehicle conveniently sold just a few minutes before...... We were offered another vehicle with several cosmetic issues and asked a few questions about how it compared to the other and were blatantly lied to multiple times (compared to info from the vehicles Carfax report.) If you are looking for honestly and integrity, this is not the place for you. More

No pressure,professional experience My husband and I were very happy with our experience at Hart Infiniti. The General Manager and Dawn in Finance were both very helpful, Bob Hahn ou My husband and I were very happy with our experience at Hart Infiniti. The General Manager and Dawn in Finance were both very helpful, Bob Hahn our sales person was great, friendly, competent, very professional and thorough! A no pressure very pleasant experience. I would definitely purchase from them again and recommend to others as well! More

Great experience! Love the car! I went to the Harte infiniti used car lot in search of a Q50. Bob, one of the sales associates on the used lot and Tony, the manager of the used car l I went to the Harte infiniti used car lot in search of a Q50. Bob, one of the sales associates on the used lot and Tony, the manager of the used car lot, were extremely helpful and made the process quick and easy. They were very knowledgeable and helpful. They also made sure I got what i wanted in the budget I needed. Needless to say I bought a car from them. Great dealer and great employees. I can't speak highly enough when talking about these people and my experience buying my first car. I would recommend to everyone! More

Harrison was easy to work with! I drove 75 miles to purchase my Q50 from them. Great selection of cars and Harrison was the man. He made the sale. Nice work! I drove 75 miles to purchase my Q50 from them. Great selection of cars and Harrison was the man. He made the sale. Nice work! More

First Class Customer Service! Love My QX60 My husband and I was very pleased with Dwight Harris dedication and excellent customer service. He was knowledgeable and very helpful in our car buyin My husband and I was very pleased with Dwight Harris dedication and excellent customer service. He was knowledgeable and very helpful in our car buying experience at HARTE INFINITI in Hartford Ct. We love our X Q60. More