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Hart Nissan of NOVA - Service Center

Springfield, VA

4.9
105 Reviews
Call Service Center (571) 423-0577

105 Reviews of Hart Nissan of NOVA - Service Center

Sort by
December 05, 2021

Chris, service tech, always makes my visit a good one. He makes sure to tell me what my vehicle needs. More

by ronlope14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Hart Nissan of NOVA responded

Ron, We are very happy to hear Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 04, 2021

Fast and good service. One problem, though. I called and asked how much it would cost me for an oil change and tire rotation. I was told that the tire rotation would be $25, and I got a coupon in your websi More

by algazio
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
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December 02, 2021

They were very nice and helpful. Thanks. For everything. Very much appreciated. Any problems you’ll see me again More

by Cgreenests2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Simpelo, Gary Hull, Frederic Murray
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Dec 03, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

December 02, 2021

Service was prompt, explanations of work were thorough and work was performed as agreed to. Chris at Hart was top notch! More

by fburch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

December 01, 2021

Unfortunately service is not at the level I have been a costumed from Nissan. Either they need more personnel, new management or more customer service training More

by mpramos1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Report | Print
Dec 02, 2021 -

Hart Nissan of NOVA responded

hi Mpramos1964, thank you for your honest feedback. I would like to apologize on behalf of Hart Nisan of Nova if your experience with us was anything less than exceptional. I would love to get more information about your experience. At your convenience please give us a call at 703.451.1970. If it's not too late we would love the opportunity to listen and understand your complaint in hopes of doing all we can to earn your trust and business again. All the best, Imani Marshe Owner loyalty Manager

December 01, 2021

Fredric was a very helpful guy and an absolute great professional in what he does and in satisfaction to he’s customers great guy! More

by Patrickn23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Report | Print
Dec 03, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

December 01, 2021

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by zug.georg
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Dec 03, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

November 30, 2021

It took a bit longer than I expected. However, it was a nice service after all. More

by Kforsell
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sorry I can’t remember the name of the lady who helped me
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Nov 30, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review! We truly appreciate it

November 30, 2021

Had a great experience. Thank you,Matt Liberty. I appreciate it! This was my first car service after buying my car this year. More

by GEORGINA.CUPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan "JJ" Johnson
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Nov 30, 2021 -

Hart Nissan of NOVA responded

Thank you! We appreciate the opportunity to be of service. I will share your comments with Matt Liberty as well!

November 30, 2021

I had an awesome experience as always. Very professional, clean and they provided all the information needed up front. No surprises. Frederick Murray is awesome. More

by lucystonecold_316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Report | Print
Dec 01, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

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