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Hart Nissan of NOVA - Service Center

Springfield, VA

4.9
105 Reviews

105 Reviews of Hart Nissan of NOVA - Service Center

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September 14, 2024

I purchased my 2021 Nissan Titan Pro4X from Hart Nissan of NOVA back in June 2021 and couldn't be happier with that purchase or the follow-on service I've received over the past 3+ years. I brought the tr More

by hutch74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Hartoonian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savannah McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Schmiech
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aki Munoz
September 14, 2024

Just want to throw a shout out to Chris and his superb customer service. Chris was my advisor for many of my visits to Hart Nissan over the past 3+ years and he is excellent, listens to the customer, nev More

by hutch74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Had a great conversation with Ed today at the dealership as my Titan was in for service. Ed took a good 10-15 minutes out of his day to chat with me about the dealership and my satisfaction with the experi More

by hutch74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Hartoonian
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2024

Thank you, Chris and TJ for giving great service today as always. I've been coming to this location for over two years now, and I always received great service from the service department. Thanks for everyth More

by Lela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ
July 14, 2023

Hi Rebekah, Just wants to say thanks so much for helping me with getting the car mats today. Stopped by your desk on my way out to say thank you but you were not there. Appreciate your patience and kindness More

by brianscott-199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebekah Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Hart Nissan of NOVA responded

Thank you so much for your positive comments about Hart Nissan Of Nova!

May 15, 2023

My experience was amazing Chris and the tech explained everything that was going to be done to my car. Amazing service and people. More

by clbaskins
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Mitchell
May 16, 2023 -

Hart Nissan of NOVA responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 10, 2023

Very good, as always. Chris provided excellent service again. He kept me informed throughout the entire process. More

by johnsonlarry90@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Mitchell
May 10, 2023 -

Hart Nissan of NOVA responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hart Nissan of NOVA, we look forward to having you as a valued customer for many years to come!

May 09, 2023

Service was great. The tech was nice and informative. Christopher was very detailed and kept everyone informed. The coffee was good and the dealership was clean. More

by chocolattegist
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Mitchell
May 09, 2023 -

Hart Nissan of NOVA responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hart Nissan of NOVA.

May 06, 2023

Good Very good professional service with excellent technical review of my car's condition by the staff. More

by PANZERBILL24
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Mitchell
May 09, 2023 -

Hart Nissan of NOVA responded

Thanks for sharing about your experience with Hart Nissan of NOVA. We appreciate your business and hope to see you again soon!

April 15, 2023

Estimate was incorrect. Final cost was $200 more than the estimate. Nothing more. Thank you for the service. More

by rosemwilson43@aol.com
Recommend Dealer
Yes
Employees Worked With
Beka
Apr 16, 2023 -

Hart Nissan of NOVA responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

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