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Harry Robinson Buick GMC - Service Center
Fort Smith, AR
137 Reviews
137 Reviews of Harry Robinson Buick GMC - Service Center
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July 12, 2016
Very Poor Service and Rude to boot! Power steering electronic assist motor went out on our 2007 HHR. Researched online and found a recall/lifetime warranty GM implemented. Called GM cust Power steering electronic assist motor went out on our 2007 HHR. Researched online and found a recall/lifetime warranty GM implemented. Called GM customer support and they recommended we take the car to Harry Robertson Buick GMC dealer in Fort Smith Ar. Took the car and a copy of the recall to the service department and they wanted to do diagnostics first. They determined (at a cost of $106.00) that there was no problem with the electronic power steering motor and it has a bad body control module – cost to repair would be $589.00. I took the car to Rhodes Chevrolet in Van Buren and they looked at the recall document and agreed to repair it free of charge. They resolved the problem in a couple hours and didn’t charge me for work not needed like Harry Robertson Buick GMC tried to do. When I went back and asked about their findings and told them what resolved the issue, the service person just look at me like what the xxxx to want me to do? I asked to see the manager and he said he was off today but they would stand by their findings and the $106.0 charge was final! Never to return – others beware!!! More
by Took Advantage Of
Employees Worked With
Don't Remember his name
June 01, 2016
These ladies are awesome! Amanda goes above and beyond to get you in to meet with one of the people in service. I am fortunate to have Patty take care of me. Amanda goes above and beyond to get you in to meet with one of the people in service. I am fortunate to have Patty take care of me. More
by T-Bird
May 01, 2016
Excellent customer service! I recently went for service at "another dealer down the road" to have a couple of things fixed on my 2014 Acadia. Not only did that service dept NOT I recently went for service at "another dealer down the road" to have a couple of things fixed on my 2014 Acadia. Not only did that service dept NOT fix my original issues, they left my vehicle with more problems than it had to begin with! After several days of frustrations of going back and forth with them, I contacted Harry Robinson GMC's service department who listened and pointed me in the right direction. Not only did they fix my problems, they went through my entire vehicle and took care of other arising issues that I wasn't aware of that my warranty covered. They made sure I was taken care of with a nice loaner vehicle in the meantime. AND when I went to pick up my Acadia, it was much cleaner than when I had left it! ;) Thank you Drew, Brian, & Smitty! More
by Jennifer Pruitt
Employees Worked With
Brian Hutson, Drew Waack, Chad "Smitty" Smith
April 18, 2016
Friendly, Helpful Folks My car was being repaired at Harry Robinson Body Shop. Every one that I came into contact with at the boby shop were friendly and helpful. Want to c My car was being repaired at Harry Robinson Body Shop. Every one that I came into contact with at the boby shop were friendly and helpful. Want to commend Dustin Baugh and Tomlin (he picked me up) for an outstanding job - can't say enough good. More
by Cathy
Employees Worked With
Tomlin, Dustin Baugh
March 28, 2016
service with a smile Patty Davis always offers service with a smile. My Honda Pilot needed a tail light replaced, and she was incredibly nice about getting the part in as Patty Davis always offers service with a smile. My Honda Pilot needed a tail light replaced, and she was incredibly nice about getting the part in asap, and when the part came in damaged in shipping, she got it taken care of quickly. She is such a nice person to deal with, always smiling and made the experience hassle free on my end! More
by awaack
Employees Worked With
Patty Davis
March 25, 2016
body work at body shop The people at the body shop are awesome! I have had work done 2 times within 3 weeks due to accidents and they were great both times. The people at the body shop are awesome! I have had work done 2 times within 3 weeks due to accidents and they were great both times. More
by donna braswell
Employees Worked With
Michelle Stokes, Dustin Baugh
March 08, 2016
Body work Harry Robinson came highly recommended to me and they did not disappoint! This is my first experience with body repairs and Dustin made the experienc Harry Robinson came highly recommended to me and they did not disappoint! This is my first experience with body repairs and Dustin made the experience very easy for me. The customer service was top notch and the repairs were equally as good. I will use them for any further repairs I have in the future! More
by mmgracie
Employees Worked With
Dustin Baugh, Michelle Stokes
March 06, 2016
Excellent Customer Service Every time I go to service my GMC cars they provide an excellent customer service. Patty Davis went above and beyond to satisfy my needs during my vis Every time I go to service my GMC cars they provide an excellent customer service. Patty Davis went above and beyond to satisfy my needs during my visit. More
by Frankie & Brenda
Employees Worked With
Patty Davis
February 15, 2016
purchased vehicle / body work at body shop our salesman Joey was awesome. he worked for 3 months to find us a used truck that we wanted and finally got us one. three months after getting our tr our salesman Joey was awesome. he worked for 3 months to find us a used truck that we wanted and finally got us one. three months after getting our truck we were hit. we then harry robinson body shop and they done a fantastic job of making the truck look new again. great dealership, great salespeople and great body shop! More
by donna braswell
February 15, 2016
Service I have had TONS of issues with my brand new Yukon Denali. I did not purchase my vehicle here but their service is second to none. I don't blame them w I have had TONS of issues with my brand new Yukon Denali. I did not purchase my vehicle here but their service is second to none. I don't blame them what so ever for the problems I have had and they have went above and beyond to try and help me. If you have any issues with your GM product of just need some warranty work done I highly recommend Harry Robinson and ask for SMITTY More
by Erin Glinski
Employees Worked With
Chad "Smitty" Smith
