Harry Robinson Buick GMC - Service Center
Fort Smith, AR
137 Reviews of Harry Robinson Buick GMC - Service Center
Worst experience that I've ever had with a dealership in my life and I manage 50 fleet vehicles and deal with shops on a daily basis ! No communication at all in the service department and they raised the q my life and I manage 50 fleet vehicles and deal with shops on a daily basis ! No communication at all in the service department and they raised the quoted price by $200 after making me sit for 3 hours for a hour job. More
Worst service ever had with a Service department. Terrible communication, They Seemed completely unorganized. Will take my business elsewhere from now on Terrible communication, They Seemed completely unorganized. Will take my business elsewhere from now on More
tamara hurtado in the service dept was so helpful with me with my recent car problems she and her co workers were so helpful and so professional. when i called i was very worried and stressed out but she was with my recent car problems she and her co workers were so helpful and so professional. when i called i was very worried and stressed out but she was patient with me and i was able to breath a huge sigh of relief and go on to have a much better day than how it started i give the whole team a 5 star rating A+would recommend. More
i had trouble with my g m c truck so i called the dealership . i spoke with a mr kris glover who was a real service person helping the customer... im so thankful for his professional ways and attitud dealership . i spoke with a mr kris glover who was a real service person helping the customer... im so thankful for his professional ways and attitude. he got me in and he has put that smile back on my face as i drive my DENALI GMC TOP OF THE LINE TRUCK.... THANKS KRIS GLOVER I DO NOT SEE MR KRIS GLOVE UP HERE. BUT LETS CHANGE THAT ,BECAUSE IM 60 YEARS OLD ,IV SEEN A TON OF SERVICE BUT HES THE REAL DEAL More
communication was the biggest problem other than she didnt want to work on our verhicle and put us off on another company eventhough it was under warrany. I had to call several times just to find out wh didnt want to work on our verhicle and put us off on another company eventhough it was under warrany. I had to call several times just to find out when I could bring my vehicle in etc. no one called me back or let me know what was wrong with it either. I will never be back to that service department for anything. neither will our friends. More
Took my truck in for service and they provided clear insight to the issue. I was given quality service in a reasonable timeline. Definitely will return here. insight to the issue. I was given quality service in a reasonable timeline. Definitely will return here. More
I was traveling out of town and it sounded like the lifter was coming undone. I stayed the night and made it to the dealer, which was very close the next morning. I spoke to Cameron and told him that I lifter was coming undone. I stayed the night and made it to the dealer, which was very close the next morning. I spoke to Cameron and told him that I was far from home and steamed. He got me right in and fixed the problem. It was the rocker arm, it was loose and making a racket. He got me back on the road in sn hour and charged me for half the price. He was awesome and I would recommend them to anybody. I hope you get Cameron ! More
Best service department around! Always getting it done in a good time and has great customer service! a good time and has great customer service! More
Always professional; courteous; listens & ask questions to make sure they understand my situation. They never make you feel like "they own you". The service department staff is ready to help me. to make sure they understand my situation. They never make you feel like "they own you". The service department staff is ready to help me. More