Harry Brown's Family Automotive

I would recommend Harry Browns dealership to all my friends. The staff are friendly, helpful and positive. I have worked the most with Josh. Josh always has a positive attitude and friendly approach. H friends. The staff are friendly, helpful and positive. I have worked the most with Josh. Josh always has a positive attitude and friendly approach. He has great customer service when working 1 on 1 and when returning a call. He called me back with in 30 minutes and informed me of the information I needed. I know I can trust that Harry Browns service department and Josh are taking great care of my automotive needs not only for me but for my family as well. Thanks for all you do. More

I would highly recommend Harry Browns Service Department. I have had several issues with my Chrysler Pacifica. Josh at Harry Browns was very helpful at getting my car in right away and working out a loaner v I have had several issues with my Chrysler Pacifica. Josh at Harry Browns was very helpful at getting my car in right away and working out a loaner vehicle for me to drive. I can definitely say that I felt like Josh went above and beyond to make sure all of the issues with my vehicle were resolved. One of the best perks was that he always made sure I had an nice vehicle to drive while my car was in. I have purchased 3 vehicles from Harry Browns and I can always expect that I receive top notch service every time. A big thanks to Josh at Harry Browns! More

Just an overall very good experience. Chad worked with me a lot to get me into that new truck and Bob my salesman was very helpful in finding the right truck for me. You all could not have made it any easier a lot to get me into that new truck and Bob my salesman was very helpful in finding the right truck for me. You all could not have made it any easier on me, and i will return with the purchase of any other vehicle in the future! Thanks all so much for everything. More

Great sales service for a great truck. Terrific price with lost of bells and whistles included at almost no cost. Harry Browns has a customer for life with me. The whole process was less than three hours with lost of bells and whistles included at almost no cost. Harry Browns has a customer for life with me. The whole process was less than three hours from the time of walk in to final signature. There process is speedy and with a concern for my time but yet validating along the way if there were any concerns or questions that needed to be answered before continuing. I am not a first time buyer and I can say any one could purchase a car from Harry Browns and drive away knowing that got the best deal for the money and feel confident there decision was not a bad one. More

Mike, last week while in Florida, I was informed of a family emergency in Texas. On Friday, I flew back to MN from Florida and was needing to get on the road for Texas upon my arrival to Faribault. On family emergency in Texas. On Friday, I flew back to MN from Florida and was needing to get on the road for Texas upon my arrival to Faribault. On the way from the airport, I recalled a headlight out on my vehicle. I then called my wife to see if she could get it over to Harry Brown’s so it would be ready when I arrived in town so I could begin my trip to Texas without any further delay. My wife drove to Harry Brown’s and arrived at the service department either just prior to closing time or shortly thereafter. A few of the mechanics were scrambling to determine exactly what needed to be done and thought it would take a minimum of 30 minutes to install the new headlight. Brad jumped in and assured Carol they would get it done as quickly as possible and offered to let her use the service van to drive back home as she was helping my parents prepare for the trip to Texas. Within 15 minutes, Brad called back and said everything was ready to go. He explained the vehicle was ready and the keys were under the mat. She could come by at her convenience to drop off the service van and pick up our vehicle. All this after the service department was closed. During a time of much anxiety, Brad and the rest of the service team really stepped up to the plate and helped ease some of that anxiety for our family. Please pass on my sincere thanks to Brad and the rest of the team for a great act of customer service above and beyond. The effort was greatly appreciated and thoroughly impressed my out of town parents as well!! More

OUTSTANDING CUSTOMER SERVICE! These guys are great. Very thorough in explaining issues. I wasn't clear on a specific part on my car and Josh brought me right out to the vehicle went over everything with me thorough in explaining issues. I wasn't clear on a specific part on my car and Josh brought me right out to the vehicle went over everything with me so that I understood the importance of it and also what was wrong with it. I have never had that happen anywhere! I was also very suprised when Josh informed me the dealership was very competative in tire service. It was true! I sent 5 people there for tires after that! Who would have known that a dealership was competative? So a big thanks to Josh and Roger for a very pleasant experience. I will definitely be back! More

Mike and Dale were both very professional businessmen who treated us well, explained information to us, and answered the questions that we had. Mike has contacted us to see if we have had any questions, and treated us well, explained information to us, and answered the questions that we had. Mike has contacted us to see if we have had any questions, and he sent us a personal thank you note in the mail. We would recommend Harry Brown's to others. More

Since I was from out of town, I had a lot of my discussions via email and when I got to the dealership over the weekend, I was dealing with another sales person. For them most part I had a great e discussions via email and when I got to the dealership over the weekend, I was dealing with another sales person. For them most part I had a great experience, but I was shocked to find out that the car I negotiated on via email, etc. had over 2000 more miles on it than was advertised on your website (and was confirmed to me via email). In the end I didn't make a big deal of it, but buyers remorse makes me feel as if that was a significant difference in what I had expected and I should have further negotiated the vehicle or walked away (since it was made clear to me the day I came that Harry Brown's had already come down significantly on the price of the vehicle). Jim Roslansky More

I am very pleased with my recent purchase of a 2011 Chev Silverado 2500 HD Truck. What a great vehicle. My sales person, Dick Jensen, was very helpful in answering my many questions, finding the right truck Silverado 2500 HD Truck. What a great vehicle. My sales person, Dick Jensen, was very helpful in answering my many questions, finding the right truck, and most of all keeping me informed during the course of the transaction. Dick followed up numerous times both in email and phone to make sure everything was in order and that I was happy with my truck. The Harry Brown Family Automotive made the differance for me. Helpful, kind and honest. I also had a chance to visit the service department as my trade in needed some attention. Jessica was very helpful getting my vehicle in and out even though it wasn't scheduled. The service department answered all my questioned and the estimate she wrote was right on the mark. A great place to do business. More

overall experience is a 4.5 - very good reasons I overall experience is a 4.5 - very good reasons I cannot give this a 5 are minor, but irritants none the less. 1. hasty decision- result was not overall experience is a 4.5 - very good reasons I cannot give this a 5 are minor, but irritants none the less. 1. hasty decision- result was not having my trade vehicle cleaned out (material posessions). Not Harry Browns fault, but I am missing a few items. However, I had a full tank of gas - not anticipating a decision that day. Harry Browns refused to fill my new (used) vehicle with gas upon my departure. Thought this was ridiculous (only fair in my estimation). Minor detail, but one that stuck with me. 2. finance manager was clearly incented by extended warranty. We spent way too much time and energy on this aspect of the agreement. This felt like we were buying into a time share. Sour apples on that note, but believe intentions were good. All in all - solid staff, process, and professionalism. Dick was great. Other than that, nothing that stood out as a differential good or bad from other dealers I have worked with. Love my new truck. You had what I was looking for and we were able to reach an agreement that met both of our needs. Take care of my Av. I loved that one too! Thanks! Daryn Stoltenberg More