Harr Toyota

I have been to 6 dealers in the past week. Harr was a totally different experience. The man at the front desk, Addison, explained that the salesmen rotate through customers and he called one down to talk totally different experience. The man at the front desk, Addison, explained that the salesmen rotate through customers and he called one down to talk to me. We waited a bit and Addison got me a coffee and asked what I was looking for. I explained I'd been to several dealers, had already driven a Corolla, was interested in driving a second one after seeing Harr's prices, which were much better than the other dealers. Something I said clicked with Addison and he changed my salesman, as the first one hadn't been able to get over to us yet. I ended up with Derek Houde, who was just awesome to work with. He's laid back and personable. He explained that Harr does one price, which is displayed prominently on their website, and they don't haggle, because they don't understand why you have to haggle over cars when you don't haggle over practically anything else you buy. He got me keys to the car I thought I was interested in and I mentioned in passing that I really needed to get my husband down to drive one. Derek had me go pick him up, since my husband was in Worcester at the time. Harr gave me a more than fair price on my trade in, which was an excellent car, but it was old and needed more work than I wanted to deal with. Harr is currently offering free remote starters (I can't tell you how much this increased the value of the car for me), and Toyota's free maintenance for up to 4 years depending on the warranty is just awesome. They will also wash and vacuum your car whenever for free. All of that, plus their published, below sticker price, plus Derek's personable and low-key approach put me over the edge and I ended up with a lovely new red Corolla. It was such a positive experience (Jessie in the finance department is fabulous, too), that my husband is right now seriously considering the new Camry. This place is just plain nice and if you're really looking for a car, then I don't think you can go wrong here. At least not from what I've seen. More

Derek Houde immediatey approached me when we arrived in the parking lot to look at new cars. His demeanor was friendly but not pushy. He was knowledgable and bent over backwards for us. Even though I liv the parking lot to look at new cars. His demeanor was friendly but not pushy. He was knowledgable and bent over backwards for us. Even though I live in Worcester, I have purchased my last three Camrys at other dealerships in the state because of the negative treatment received from the salesmen at Harr (the last car being a 2002 Camry). My favorable treatment from Derek continued when I picked the 2011 Camry up yesterday. The car was ready and Derek spent a long time teaching me how to use all the gadgets in the car, from the navigation system to the radio and everything in between. He was patient and thorough. He also introduced me to one of the service managers which was iomportant to me since I will be having the car serviced at Harr. I am an administrator at Holy Cross College and I am often asked where to buy a car. If this service continues to be excellent, I will not hesitate to refer buyers to Harr. I never would have done this in the past. Thank you Ann Zelesky More

GREAT JOB VERY HELP FULL GAVE CELL NUMBER AND TOLD ME TO CALL HIM ON HIS DAY OFF NEW HIS STUFF A BOUT THE TRUCK I BOUT TO CALL HIM ON HIS DAY OFF NEW HIS STUFF A BOUT THE TRUCK I BOUT More

i dealt with andrew dunn for sales who was very friendly and helpful, dealing with jay grey in the finance department was great because i have never bought a car and he explained to me everything i needed t and helpful, dealing with jay grey in the finance department was great because i have never bought a car and he explained to me everything i needed to know and was a pleasure to deal with. i will certainly recommend friends and family to go to harr and deal with andrew and jay. More

Laura sold us a 2011 Toyota Tacoma. She was very personable, friendly and easy to do business with. She also talked to us about other cars because we may buy one in the next 6 to 12 months. We are personable, friendly and easy to do business with. She also talked to us about other cars because we may buy one in the next 6 to 12 months. We are interested in a Scion or Corolla. More

I was accomodated very quickly to rectify my need for a new vehicle when I had an accident with my old Corolla in June. The dealer went to the extra mile to get the deal done by staying late on a Friday n new vehicle when I had an accident with my old Corolla in June. The dealer went to the extra mile to get the deal done by staying late on a Friday night when there was a miscommunication with my insurance company. More

Our experience with this dealership was an absolutely wonderful experience. We will be recommending this dealership to everyone we know. The staff was professional, friendly and expeditious. We will d wonderful experience. We will be recommending this dealership to everyone we know. The staff was professional, friendly and expeditious. We will definitely be back...without a doubt. Thank you Jay and Stan at Harr Toyota for making our car buying experience an enjoyable one. More

Jay (finance) was very helpful to me when I was searching for my first car. he made sure that i was comfortable with my choice of car and when it came to the car payments he made it affordable for me to make for my first car. he made sure that i was comfortable with my choice of car and when it came to the car payments he made it affordable for me to make car payments. More

Harr Toyota by far is the WORST dealership for customer service. Their professionalism is non existant as they let customers sit for hours to attempt to make what they feel is a great deal. In my 5 hrs I service. Their professionalism is non existant as they let customers sit for hours to attempt to make what they feel is a great deal. In my 5 hrs I wasted waiting to make a deal, I overheard the salesmen laughing at several of the customers that were there that day regarding trades and financing. That is unacceptable behavior on anyone's part. I dealt with Domonic who is friendly if you settle at a deal he thinks is good but as soon as you challenge him he becomes extremely rude. Branco in financing speaks little English and tries to pad the sale behind the scene with extended warantees but makes it sound as if he's giving it to you for free. Nothing is free in life, Branco. They also figure the initial monthly payment at 8%. I was approved for 6% however they never changed my payment to reflect the 6%. This dealership can't be trusted and lost the opportunity to sell 2 vehicles. I should have gone to Herb Chambers initially where I got an outstanding deal and excellent customer service. More