Harr Toyota

The folks at Harr Toyota have completely lost their customer focus... entirely... 100%. They have gutted their dealership, getting rid of those typical sales people and over-inflated prices. Their new customer focus... entirely... 100%. They have gutted their dealership, getting rid of those typical sales people and over-inflated prices. Their new model features "Perfect Pricing", which means they've already applied a discount for you, and will NOT negotiate anything. This new policy allows them to no longer retain commissioned-based sales people, but instead use lower paid, more ill-informed "sales" people that basically take you for a test drive then hand you off to the finance person. While I feel that the price I was offered was fair, there are a few points that ruined this for me: 1) Lack of knowledge from my sales person, 2)The arrogant "You're too stupid to negotiate" attitude from Ken the finance guy 3) The new "get 'em in, get 'em out" approach that demeans the customer experience. First, the "sales" person assigned to me knew NOTHING of the car (and I was buying a Rav4, one of their most popular selling cars). "Oh look... this is rare. This 2009 Sport Model has a spare tire!" she said. So I pointed out that EVERY sport model on their lot had a spare, and then asked what made the sport model different. Her response? "Oh, the sport model doesn't have the spare tire". While on this lot, never once could this person offer one explanation as to what made the sport model different. Later when I got home (after NOT buying the Rav 4), I looked it up online and learned about the differences in suspension, features, and subtle styling... but for a sales person to not know why one model costs more than the other, or what makes a Rav4 Sport a "sport" is just rediculous. It's her JOB to know. Second, the finance guy was totally arrogant. After going on a test drive, I was ready to buy. When the finance guy comes over, he doesn't introduce himself or thank me for coming by. Instead, he says "Before we begin, how grateful are you to Harr for implementing perfect pricing and allowing you to forgoe the negotiating process?" I was shocked by this outright conceited arrogant "You should be thanking me" approach. I responded by telling him that "grateful" isn't the right word, but "Skeptical" is more appropriate. I explained that when I make a large purchase, I like to be able to negotiate. I told him that I have a price of what I will pay for a car, and its his job to use my trade in, wiggle room in his pricing, and different finance options to put me in the car at my price. I expected an explanation of how perfect pricing works, or even him to pull up comparably priced Rav4's from other dealers to show that their model was marketable: instead, he lectured me about how I didn't know what I was talking about, that I would never find a Rav4 with those options at that price, and that I should be more thankful. Finally, he told me that other dealers pay a commission to their sales people because they know how to negotiate and (actual quote) "Eat people like you alive." I nicely informed Ken that I, too, know how to negotiate, which is why I was leaving Harr without a deal. Finally, I was really put off by the obvious change in strategy from Harr's management. They no longer want to win lifelong customers based on a customer-centric approach, trust, or loyalty. Their goal is to simply get you in and get you out. If you don't wanna buy a car at their price, who cares... someone else will. I found that from the moment I stepped on the lot, everything about their dealership seemed to be geared toward efficiency, not the car buying experience. I've never seen sales people so clueless about the cars they are selling, nor have I ever worked with finance people who have THE NERVE to treat me like they're doing me a favor. I went to Harr to give them my business, and they made me feel like a poor little stupid consumer that needed to be told what I wanted and how much I'd pay. At the end of the day, I left Harr frustrated and angry. Not only did I not buy from Harr, but I shunned buying a Toyota all together. Harr is perfect for people who know exactly what they want in a car and are afraid of getting ripped off in the negotiating process. However, if you aren't sure about what to buy and want to explore, don't go here - I found that the employees here really don't know anything about their cars, except that "It's a Toyota, so ofcourse its good". If you value negotiating and want to work with your dealership to find a way to get you in the car you want, do not go here - no matter how much you plead or beg, their assessment of everything from their sales price to your trade in is completely up to their own deduction, so you can either take that or go elsewhere. More

I really don't know why all car dealers can't be like Harr. Their approach is simple. They want to sell you a car at a fair price and take away all the haggling associated with a car purchase, so you dri Harr. Their approach is simple. They want to sell you a car at a fair price and take away all the haggling associated with a car purchase, so you drive away happy. We found Harr Toyota to be very low pressure and very easy to work with. Our salesperson, Dominic was a great guy. From the minute we walked into the dealership he was friendly and laid back. There was no "slick talk," only straight talk. All of the car prices are clearly marked on the vehicles, and there is no haggling, or "checking with the manager." We did a lot of online research before we went into Harr, and we new what we wanted and we found Harr to offer us a fair price. We actually bought 2 used Toyotas. Everything is explained up front, and we weren't hit with any surprises throughout the whole ordeal. Even the financing went smoothly. Jesse, the finance manager was very friendly and professional. She even stayed with us over an hour after the dealership closed, just to expedite the process. I would highly recommend visiting Harr. All of their prices are on their website, so you can do a lot of comparison shopping without even leaving home. Once you're at the dealership, you will find their approach to be a welcome change from all the stereotypes of the car-buying experience. More

After buying a new car for my wife, I started thinking about "evening the score" and did some research on a more luxurious vehicle to replace my 2007 Nissan Titan I did a lot of research online and was a about "evening the score" and did some research on a more luxurious vehicle to replace my 2007 Nissan Titan I did a lot of research online and was attracted to Toyota's Sequoia SUV due to its capabilities, resale value, safety, and option packages - I opted for the "Limited" package. Harr Toyota's website showed that they had exactly what I was looking for and their "perfect pricing" was attractive. Now, really how good was that price and would they try to "chisel" me on the other end (my trade?). I contacted at least a dozen dealerships online, via telephone, and in person and no one was able to touch Harr's price or what they offered me for my trade - NOT EVEN CLOSE! (not even Westboro Toyota, from whom we'd purchased my wife's new car just a couple of weeks before - their "discounted price" was $4,000 more than Harr's and they offered $3,500 less for my trade!) Each of the other dealerships I contacted told the same story! Research on the WWW confirmed that I was getting a good deal and a fair trade. I left a couple of messages for Internet Manager Will Briggs but we ended up playing telephone tag for a couple of days. I eventually decided to "take the plunge" and just stop by the dealership to look at the Sequoia. Will was able to shuffle his schedule, set up a test drive for us with no notice, and got Marty from Sales and Jay from Finance to stay more than an hour after closing to make the deal! I got a 2.24% interest rate through Toyota Financial Services based upon my good credit score. I'm thrilled with the vehicle, have been back to Harr to take care of some minor repairs, purchase some accessories, and to correct some paperwork. They've been great to deal with! One suggestion - I was able to do some research and found that Toyota's extended warranty plan was a better deal (in my mind) than the one offered through Warranty Solutions by Harr. It was easily corrected but I suggest giving the customer the opportunity to choose between the plans during the negotiation process please! More

Rude! Rude! Rude! I would never recommend this dealership to anyone! Janice was snappy with a terrible attitude who cannot admit when she made a mistake. Jose doesn't return calls and is unprofessional. I ex to anyone! Janice was snappy with a terrible attitude who cannot admit when she made a mistake. Jose doesn't return calls and is unprofessional. I expected more from such a 'prestigious' dealership and will never return here again! They are incapable of reading a credit report properly, and relaying information in a timely manner. They also deduct from the value of your trade for a 'Cleaning' fee. Last time I checked that was a dealership requirement. Never ever again! More

My wife and I went into Toyota trying to look at different vehicles. The first sales person, his title was product trainee, told us all the cars we were looking at were sold when in fact they weren different vehicles. The first sales person, his title was product trainee, told us all the cars we were looking at were sold when in fact they weren't all sold. You had 11 in stock that we could have looked at. After talking to multiple people at the dealership they referred us over to loan express. Boy was that a huge mistake. I waited 3 weeks to get a monthly payment and they would not give me a payment. The payments they gave me were $100-$130 a week for a cheap car. Folks do not fall for a payment of that. Loan express does not operate in a professional manner nor can they get people approved for loans like they say they can. If you have credit as I do of 620 go to your credit union and get a loan from them and stay away from Loan express and any Harr dealerships. DONT BUY FROM HARR!!!!! More

Dominic is a rock star! Super nice, knowledgeable, and helpful. I really wanted to buy a pre-owned Matrix from him, but found one I liked better elsewhere. Still, I would unhesitatingly recommend him to helpful. I really wanted to buy a pre-owned Matrix from him, but found one I liked better elsewhere. Still, I would unhesitatingly recommend him to family and friends if ever they find themselves in the market for a new Toyota or a pre-owned vehicle on Harr's lot. If more car sales representatives were like Dominic, they wouldn't have the bad reputation they often get! More

Brian and Jim are outstanding. My dad has trusted his Toyotas with them for years, and when I was shopping for my first Toyota (used), there was no question as to where I would take it for an assessment Toyotas with them for years, and when I was shopping for my first Toyota (used), there was no question as to where I would take it for an assessment before purchase. Now I am on Toyota #2 (also used), and they continue to be excellent sources of guidance and advice. I wish I lived closer so I could bring my car to them for regular oil changes, but I will certainly make the trek out to Worcester for the bigger jobs. More

Long story short, we agreed to buy a new Tundra and get $2000 off and 0% financing. We asked for confirmation of both offers several times during negotiations. We then put down a $1000 deposit to get the $2000 off and 0% financing. We asked for confirmation of both offers several times during negotiations. We then put down a $1000 deposit to get the truck onto the lot. When we went to finalize the deal on Thursday, we were told we "misunderstood" things and could get EITHER $2000 off OR 0% financing. After 20 minutes of restating the details, Janiece admitted she made a mistake but the manager wouldn't honor our agreement with her. Our trust with Harr was broken so my husband talked alone for a minute. Jose then came back and told us to think it over and call him by Monday and if we decided not to buy the truck, he would refund our credit card. We called him Friday night to tell him we decided not to buy the truck but had to leave a voicemail. We called again Saturday but Jose told us he couldn't process a refund on Saturday and that he'd call us Tuesday. We called again Tuesday afternoon since he hadn't, and we were told Tuesday is his day off. We've called several times today and he never answers his phone and never calls us back. We were just transferred 4 times in one phone call to 4 people, none of whom would help us. And like in another review, one guy just said they couldn't process refunds over the phone, to which my husband responded, "But you can TAKE a deposit over the phone?!" Jose said he would process it over the phone, but he's avoiding us and we're getting the runaround. This truck was going to be the 3rd car my family has purchased at Harr, but we will NEVER go there again - at least not once we get our money back. Harr has changed and is horrible now. We ended up buying a truck at Falmouth Toyota! They are incredible there!!!! More

Kara was extremely knowledgable and friendly. She helped us get exactly what WE wanted; not what a dealership needed to sell. Jay made the paperwork painless. We has a great experience. us get exactly what WE wanted; not what a dealership needed to sell. Jay made the paperwork painless. We has a great experience. More