Harr Toyota

After buying a new car for my wife, I started thinking about "evening the score" and did some research on a more luxurious vehicle to replace my 2007 Nissan Titan I did a lot of research online and was a about "evening the score" and did some research on a more luxurious vehicle to replace my 2007 Nissan Titan I did a lot of research online and was attracted to Toyota's Sequoia SUV due to its capabilities, resale value, safety, and option packages - I opted for the "Limited" package. Harr Toyota's website showed that they had exactly what I was looking for and their "perfect pricing" was attractive. Now, really how good was that price and would they try to "chisel" me on the other end (my trade?). I contacted at least a dozen dealerships online, via telephone, and in person and no one was able to touch Harr's price or what they offered me for my trade - NOT EVEN CLOSE! (not even Westboro Toyota, from whom we'd purchased my wife's new car just a couple of weeks before - their "discounted price" was $4,000 more than Harr's and they offered $3,500 less for my trade!) Each of the other dealerships I contacted told the same story! Research on the WWW confirmed that I was getting a good deal and a fair trade. I left a couple of messages for Internet Manager Will Briggs but we ended up playing telephone tag for a couple of days. I eventually decided to "take the plunge" and just stop by the dealership to look at the Sequoia. Will was able to shuffle his schedule, set up a test drive for us with no notice, and got Marty from Sales and Jay from Finance to stay more than an hour after closing to make the deal! I got a 2.24% interest rate through Toyota Financial Services based upon my good credit score. I'm thrilled with the vehicle, have been back to Harr to take care of some minor repairs, purchase some accessories, and to correct some paperwork. They've been great to deal with! One suggestion - I was able to do some research and found that Toyota's extended warranty plan was a better deal (in my mind) than the one offered through Warranty Solutions by Harr. It was easily corrected but I suggest giving the customer the opportunity to choose between the plans during the negotiation process please! More

Rude! Rude! Rude! I would never recommend this dealership to anyone! Janice was snappy with a terrible attitude who cannot admit when she made a mistake. Jose doesn't return calls and is unprofessional. I ex to anyone! Janice was snappy with a terrible attitude who cannot admit when she made a mistake. Jose doesn't return calls and is unprofessional. I expected more from such a 'prestigious' dealership and will never return here again! They are incapable of reading a credit report properly, and relaying information in a timely manner. They also deduct from the value of your trade for a 'Cleaning' fee. Last time I checked that was a dealership requirement. Never ever again! More

My wife and I went into Toyota trying to look at different vehicles. The first sales person, his title was product trainee, told us all the cars we were looking at were sold when in fact they weren different vehicles. The first sales person, his title was product trainee, told us all the cars we were looking at were sold when in fact they weren't all sold. You had 11 in stock that we could have looked at. After talking to multiple people at the dealership they referred us over to loan express. Boy was that a huge mistake. I waited 3 weeks to get a monthly payment and they would not give me a payment. The payments they gave me were $100-$130 a week for a cheap car. Folks do not fall for a payment of that. Loan express does not operate in a professional manner nor can they get people approved for loans like they say they can. If you have credit as I do of 620 go to your credit union and get a loan from them and stay away from Loan express and any Harr dealerships. DONT BUY FROM HARR!!!!! More

Dominic is a rock star! Super nice, knowledgeable, and helpful. I really wanted to buy a pre-owned Matrix from him, but found one I liked better elsewhere. Still, I would unhesitatingly recommend him to helpful. I really wanted to buy a pre-owned Matrix from him, but found one I liked better elsewhere. Still, I would unhesitatingly recommend him to family and friends if ever they find themselves in the market for a new Toyota or a pre-owned vehicle on Harr's lot. If more car sales representatives were like Dominic, they wouldn't have the bad reputation they often get! More

Brian and Jim are outstanding. My dad has trusted his Toyotas with them for years, and when I was shopping for my first Toyota (used), there was no question as to where I would take it for an assessment Toyotas with them for years, and when I was shopping for my first Toyota (used), there was no question as to where I would take it for an assessment before purchase. Now I am on Toyota #2 (also used), and they continue to be excellent sources of guidance and advice. I wish I lived closer so I could bring my car to them for regular oil changes, but I will certainly make the trek out to Worcester for the bigger jobs. More

Long story short, we agreed to buy a new Tundra and get $2000 off and 0% financing. We asked for confirmation of both offers several times during negotiations. We then put down a $1000 deposit to get the $2000 off and 0% financing. We asked for confirmation of both offers several times during negotiations. We then put down a $1000 deposit to get the truck onto the lot. When we went to finalize the deal on Thursday, we were told we "misunderstood" things and could get EITHER $2000 off OR 0% financing. After 20 minutes of restating the details, Janiece admitted she made a mistake but the manager wouldn't honor our agreement with her. Our trust with Harr was broken so my husband talked alone for a minute. Jose then came back and told us to think it over and call him by Monday and if we decided not to buy the truck, he would refund our credit card. We called him Friday night to tell him we decided not to buy the truck but had to leave a voicemail. We called again Saturday but Jose told us he couldn't process a refund on Saturday and that he'd call us Tuesday. We called again Tuesday afternoon since he hadn't, and we were told Tuesday is his day off. We've called several times today and he never answers his phone and never calls us back. We were just transferred 4 times in one phone call to 4 people, none of whom would help us. And like in another review, one guy just said they couldn't process refunds over the phone, to which my husband responded, "But you can TAKE a deposit over the phone?!" Jose said he would process it over the phone, but he's avoiding us and we're getting the runaround. This truck was going to be the 3rd car my family has purchased at Harr, but we will NEVER go there again - at least not once we get our money back. Harr has changed and is horrible now. We ended up buying a truck at Falmouth Toyota! They are incredible there!!!! More

Kara was extremely knowledgable and friendly. She helped us get exactly what WE wanted; not what a dealership needed to sell. Jay made the paperwork painless. We has a great experience. us get exactly what WE wanted; not what a dealership needed to sell. Jay made the paperwork painless. We has a great experience. More

I have been to 6 dealers in the past week. Harr was a totally different experience. The man at the front desk, Addison, explained that the salesmen rotate through customers and he called one down to talk totally different experience. The man at the front desk, Addison, explained that the salesmen rotate through customers and he called one down to talk to me. We waited a bit and Addison got me a coffee and asked what I was looking for. I explained I'd been to several dealers, had already driven a Corolla, was interested in driving a second one after seeing Harr's prices, which were much better than the other dealers. Something I said clicked with Addison and he changed my salesman, as the first one hadn't been able to get over to us yet. I ended up with Derek Houde, who was just awesome to work with. He's laid back and personable. He explained that Harr does one price, which is displayed prominently on their website, and they don't haggle, because they don't understand why you have to haggle over cars when you don't haggle over practically anything else you buy. He got me keys to the car I thought I was interested in and I mentioned in passing that I really needed to get my husband down to drive one. Derek had me go pick him up, since my husband was in Worcester at the time. Harr gave me a more than fair price on my trade in, which was an excellent car, but it was old and needed more work than I wanted to deal with. Harr is currently offering free remote starters (I can't tell you how much this increased the value of the car for me), and Toyota's free maintenance for up to 4 years depending on the warranty is just awesome. They will also wash and vacuum your car whenever for free. All of that, plus their published, below sticker price, plus Derek's personable and low-key approach put me over the edge and I ended up with a lovely new red Corolla. It was such a positive experience (Jessie in the finance department is fabulous, too), that my husband is right now seriously considering the new Camry. This place is just plain nice and if you're really looking for a car, then I don't think you can go wrong here. At least not from what I've seen. More