Harr Toyota

Search for a new vehicle I was in an accident that totaled my car & left me unable to drive for a while. I only had a few days to find a vehicle before I was going back to wo I was in an accident that totaled my car & left me unable to drive for a while. I only had a few days to find a vehicle before I was going back to work. It was a very stressful time. I looked at a few cars at a couple of other dealerships but they didn't work out for one reason or another. The sales people at the other dealerships were nice but there was something missing so I didn't go back . I bought my last car at Harr but because the website didn't have what I was looking for I never stopped by. That was a big mistake. If I had just gone there to begin with I would have saved myself lot of time and aggravations. Everyone I dealt with at Harr was great and Mark had whatever it was that the other dealerships didn't. He made me feel comfortable, told me that we could put together the vehicle I wanted and then he would get it for me. He didn't make me feel pressured at all and lucky they had just got in the vehicle that I wanted. I had a great experience at Harr and definitely would recommend it. I feel Mark went over and beyond to assist me in getting a new vehicle. .He totally took the stress away and made the process easy. His customer service i was superb and I hope he's still around when it comes time for me to purchase my net vehicle. More

Service I had a Great experience!! They were very friendly and fast. Kevin was very knowledgable and had great recommendations! My car was done in a very time I had a Great experience!! They were very friendly and fast. Kevin was very knowledgable and had great recommendations! My car was done in a very timely manner. More

Rav Service at 10,000 miles The service was a pleasant surprise, received a ride to work from Harr is a great feature. Rick at the service desk was great he made sure evrything The service was a pleasant surprise, received a ride to work from Harr is a great feature. Rick at the service desk was great he made sure evrything was acoomplished and the car was washed before I took it. Rick also recommended having the car detailed to take care of some scratchs and dings. Great Service all around More

10,000 mile service I brought in my Highlander for a 10,000 mile service appointment. The customer service portion was excellent. The service was done in a timely manne I brought in my Highlander for a 10,000 mile service appointment. The customer service portion was excellent. The service was done in a timely manner and everyone was friendly. I did not notice until after I left the dealership and was home that I noticed on my front driver side quarter- black marks on the paint. I was able to rub off the marks. I feel a little unsettled that something happened to my vehicle during a service appointment and it was not cleaned up. More

false advertisement I am shocked that harr continues to do radio spots saying 48 hour money back guarentee no questions asked, they say it but have no intension of honori I am shocked that harr continues to do radio spots saying 48 hour money back guarentee no questions asked, they say it but have no intension of honoring that claim. SEe my review of when i tried to cancel my order prior to ever driving the car off the lot. More

Issue that was fixed by Brian Had an issue after the service appointment and thought it was related to the work that was completed. Ended up not and Brian was patience and understa Had an issue after the service appointment and thought it was related to the work that was completed. Ended up not and Brian was patience and understanding through my rant. Ended up being a recall and Brian went above and beyond to get the part (not in stock), giving me a rental and keeping me up to date. His customer service through the whole situation was impeccable and I would recommend his service to anyone. More

excellent customer service Laura was great! Very helpful and gave me many options. I told my friends to go to her. She showed me how to use all the features Laura was great! Very helpful and gave me many options. I told my friends to go to her. She showed me how to use all the features More

Great customer service all around Brenda was wonderful in customer service. Can't say enough. Had big unexpected expense with car. It broke down on the road and needed to be towed to H Brenda was wonderful in customer service. Can't say enough. Had big unexpected expense with car. It broke down on the road and needed to be towed to Harr. She kept me posted all along the next day on status of repairs and cost.Even with the expense I had, I left with a positive feeling because she was great. More

Supervisor Laura was very good. She was very friendly, fast and right to the point. Being a working mother i try to get things done quickly and Laura was outsta Laura was very good. She was very friendly, fast and right to the point. Being a working mother i try to get things done quickly and Laura was outstanding understanding this. More

Low Stress I was only planning to "look" when I decided to drop into Harr Toyota. Obviously more than that happened. I wanted to look at Tacomas and had a specif I was only planning to "look" when I decided to drop into Harr Toyota. Obviously more than that happened. I wanted to look at Tacomas and had a specific configuration in mind. Derek showed me what was on the lot and explained that he didn't have regular cab that I could test drive. He let me drive the access cab and said he could have the configuration I wanted in a few days. While I drove, the staff looked at my trade in and offered a very fair price. Derek then explained that he needed a fully refundable deposit of $200 before he could get the truck I wanted. He explained the perfect pricing policy, a big stress reducer, we picked the color, the options, etc. A few days later he called and invited me to drive the truck I had requested. Everything was as promised, and I picked the truck up the next day. This was the easiest new car purchase I've made. Thanks, RB More