Harr Toyota

Simply misleading, or blatant lies? You decide. My wife and I knew exactly what we wanted and exactly what we would say “yes” to. We were also short on time. So, I called in advance and explained ex My wife and I knew exactly what we wanted and exactly what we would say “yes” to. We were also short on time. So, I called in advance and explained exactly what we wanted (to buy out my wife’s Prius, gave them the buyout price from the leasing company) and exactly what we had for a trade in, including the trade in’s mileage. I asked them “can they get me at least near $12,000 financed?” Without hesitation, was told “yeah, we should be able to get near there.” Showed up in person, the best they could do would have had us financing almost $16,000. I was also told they don’t negotiate. Everyone, including family members and staff, get the same purchase price and trade-in value (which is solely based on auction-value) on their cars. Wasted an hour and half of our time on a day when we were already pressed for time, hence the reason I called in advance. 4 days later, I was contacted by Steve. Gave him my cell number so we could text. EVERYTHING he told me was somewhere between misleading or blatant lies. I gave him the purchase price, trade-in value, fees, APR, and amount of free maintenance which was offered by a competitor. He told me point blank they WILL beat that offer. I asked for numbers in advance given my first experience with the dealership. At that time he then asked what we were trying to purchase and what I had for a trade in. So, he told me they WILL beat an offer and he didn’t even know what we were buying or what we had for a trade-in. I told him we wanted to buy out my wife’s lease and the trade-in vehicle. He, again, said they WILL beat the offer. I, again, asked for numbers. He said we needed to be there in person for a good deal. Told him I wasn’t going there without the offer in advance. Was told “an hour of my time should be worth over $1,000.” I asked him to confirm that he was, in fact, going to save me at least $1,000 and where that savings was coming from (APR, purchase price, trade-in, etc). Silence. The next day he texted me and said the reason he couldn’t give me numbers is because they manager who first looked at my trade-in wasn’t in the office, and didn’t leave pictures. So, when he said for a second time that they WILL beat the other offer and when he said he could save me over $1,000, he still didn’t have all the information or even have numbers in front of him as he had no idea what they could on our trade-in. I’m glad I pushed him for the numbers so that I didn’t waste my time....again. Stay away! More

60k checkup I haven't done anything to my three is for three years except change the oil so your service folks recommended the 60,000 mile check up and new tires I haven't done anything to my three is for three years except change the oil so your service folks recommended the 60,000 mile check up and new tires and new brakes and I spent $2000. I have to depend on you to tell me what I need More

This was a pleasure and not the nightmare I feared. The "training" I received from James before I left the dealership lot with my new car was superb and extremely helpful and informative. Thank you for The "training" I received from James before I left the dealership lot with my new car was superb and extremely helpful and informative. Thank you for taking the time and being so professional! The fact that the customer service that we received did not stop once we had signed the purchase agreement was a pleasant surprise and much appreciated. PLEASE NOTE: the title of the e-mail that contains this survey is : Thank you, please rate your recent purchase expereince! - EXPERIENCE is spelled incorrectly! More

Leasing a Toyota Steve, was very easy to work with, he was very knowledgeable,friendly,and passionate...I had a great experience and will recommend your dealership to Steve, was very easy to work with, he was very knowledgeable,friendly,and passionate...I had a great experience and will recommend your dealership to all of my friends and family... More

Six-month service on Camry Excellent service as usual; and to offer free food, too--awesome! Very nice and comfortable waiting area. I was out of there in the time stated. Excellent service as usual; and to offer free food, too--awesome! Very nice and comfortable waiting area. I was out of there in the time stated. More

Harr, the place to buy your car. I was in for a scheduled oil change and tire rotation. Everyone that I had contact with there was friendly, helpful, and knowledgeable. This experie I was in for a scheduled oil change and tire rotation. Everyone that I had contact with there was friendly, helpful, and knowledgeable. This experience is typical of all my previous visits. I continue to be very glad that I bought my car from Harr. More

Great Service Danielle was great! very intuitive and seemed to care about our experience. i would recommend this dealership to anyone. price is what it is, no gimmi Danielle was great! very intuitive and seemed to care about our experience. i would recommend this dealership to anyone. price is what it is, no gimmicks. overall a good experience! More

Professional The service is great. Fine tuned system. They check you right in when you arrive. The service area that you wait in is pleasant. Not inexpensive, but The service is great. Fine tuned system. They check you right in when you arrive. The service area that you wait in is pleasant. Not inexpensive, but what is? More

Great service Service department was prompt; I was greeted as soon as I arrived. I was in and out in no time. The car was ready earlier than I expected, and Brenda Service department was prompt; I was greeted as soon as I arrived. I was in and out in no time. The car was ready earlier than I expected, and Brenda interrupted her lunch when I arrived to process my payment and get me on my way. She walked to my car with me to make sure the car was cleaned up and ready for me to drive away. I always enjoy working with Harr's service department group. More

The best service Bar none I have dealt with Harr for years and have to say that this bar far was the best experience ever. My service rep Jim Banach was unbelievable, informati I have dealt with Harr for years and have to say that this bar far was the best experience ever. My service rep Jim Banach was unbelievable, informative, concerned. The visit was flawless Thanks Harr, Thanks Jim Banach, and thanks to all those who worked on my truck More