
Harr Toyota
Worcester, MA
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I scheduled an appointment at Harr Toyota for June 11, 2025, to purchase a 2019 Toyota RAV4 XLE that was advertised online as Toyota Gold Certified with a clean vehicle history. I did my research, confirm 2025, to purchase a 2019 Toyota RAV4 XLE that was advertised online as Toyota Gold Certified with a clean vehicle history. I did my research, confirmed details ahead of time, and came with cash in hand, fully prepared to buy the car. When I arrived, I was assisted by a salesperson named Nana, who immediately told me the SUV had a severe mold problem. He showed me pictures of the vehicle completely dismantled from the inside and said it wouldn’t be ready until July. I asked to see the car myself and was shocked to find it stripped and clearly not drivable. None of this was disclosed beforehand. To add to the confusion, Nana then said that because of the year, the SUV was actually Silver Certified, not Gold — even though it was advertised as Gold Certified. Between the false certification, the undisclosed damage, and the car being in unusable condition, I felt completely misled. After all that, I was still questioned about why I wanted the vehicle — despite having done my homework, scheduled an appointment, and arrived ready to buy. This experience felt like a bait-and-switch, and a complete waste of my time. I left disappointed and frustrated. I cannot recommend Harr Toyota to anyone looking for transparency, professionalism, or honesty. More
TOTALLY AWESOME! !!! This is my second car from Harr Toyota and the first experience has been awesome. The Harr Team are very knowledgeable and professional. They will !!! This is my second car from Harr Toyota and the first experience has been awesome. The Harr Team are very knowledgeable and professional. They will go the extra miles to ensure your happiness. Martin Duffner aka Marti is a star guy… he makes anything happen!!! I noticed he is more interested in your happiness rather than just selling you a car. I am super happy with my car purchase and is now a life customer at Harrs Toyota Gold Star Blv. I gave a five star rating because there is only five stars on the rating scale, but in truth and in fact Harrs deserves a 10 star ratings. Marti am telling you, you are doing a superb job at Harrs. Thanks for your awesome support. More
The process from the time I logged in to search for a truck to the time of purchasing was all smooth and straight forward. All the staff involved were very cautious dedicated and helpful. truck to the time of purchasing was all smooth and straight forward. All the staff involved were very cautious dedicated and helpful. More
Jamal was outstanding. His initial follow up was the reason we ended up at Harr. Buying a car was easy and the Harr customer service was excellent. I’d recommend Jamal and His initial follow up was the reason we ended up at Harr. Buying a car was easy and the Harr customer service was excellent. I’d recommend Jamal and Harr any time. More
Awesome customer service, on point with service advisors. I love how attentive they are and how professional they be when you meet them in person. The sales folks like Nana make our day. Excellent sales expe I love how attentive they are and how professional they be when you meet them in person. The sales folks like Nana make our day. Excellent sales experiences folks! More
I brought my truck in for the pre paid service. My tires are bald I knew that going in, when I got my truck back the inspection report said my tires were at 8/32 meaning next to new. I wanted to kn My tires are bald I knew that going in, when I got my truck back the inspection report said my tires were at 8/32 meaning next to new. I wanted to know how my brakes looked but I can’t trust anything on the report as the brakes were new according to them. Not sure if it was rushed or because it was a prepaid service but they are not only loosing business they are also loosing a customer. I wish I hadn’t pre paid for the service because I do not feel comfortable bringing my truck in even for just oil changes. More
They installed two rotational tires backwards and nicked the bead wall on a third. Causing the tire to have a slow leak that over time got worse until it was ruined. The tires were discontinued and I have a the bead wall on a third. Causing the tire to have a slow leak that over time got worse until it was ruined. The tires were discontinued and I have an all wheel drive car so I now need 4 new tires and have had to get a rental. I’m out over 1000 dollars and they offered me 95 dollar check mailed to me for the two installs they messed up and wouldn’t accept responsibility for nicking the bead wall on the third. The worst customer service I’ve ever received, I was hung up on twice after being transferred too many times to different departments not at all involved. Take your money any where else! More