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Harr Toyota
Worcester, MA
483 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 483 reviews
May 24, 2024
The process from the time I logged in to search for a truck to the time of purchasing was all smooth and straight forward. All the staff involved were very cautious dedicated and helpful. truck to the time of purchasing was all smooth and straight forward. All the staff involved were very cautious dedicated and helpful. More
by hejiet
Employees Worked With
Derek and Jamal, Emily Colcord
May 12, 2024
Jamal was outstanding. His initial follow up was the reason we ended up at Harr. Buying a car was easy and the Harr customer service was excellent. I’d recommend Jamal and His initial follow up was the reason we ended up at Harr. Buying a car was easy and the Harr customer service was excellent. I’d recommend Jamal and Harr any time. More
by Brian
Employees Worked With
Jamal , Emily Colcord
April 12, 2024
Awesome customer service, on point with service advisors. I love how attentive they are and how professional they be when you meet them in person. The sales folks like Nana make our day. Excellent sales expe I love how attentive they are and how professional they be when you meet them in person. The sales folks like Nana make our day. Excellent sales experiences folks! More
by nena00767
Employees Worked With
Michael Fredette
February 02, 2024
I brought my truck in for the pre paid service. My tires are bald I knew that going in, when I got my truck back the inspection report said my tires were at 8/32 meaning next to new. I wanted to kn My tires are bald I knew that going in, when I got my truck back the inspection report said my tires were at 8/32 meaning next to new. I wanted to know how my brakes looked but I can’t trust anything on the report as the brakes were new according to them. Not sure if it was rushed or because it was a prepaid service but they are not only loosing business they are also loosing a customer. I wish I hadn’t pre paid for the service because I do not feel comfortable bringing my truck in even for just oil changes. More
by Steve
Employees Worked With
Emily Colcord
January 30, 2024
They installed two rotational tires backwards and nicked the bead wall on a third. Causing the tire to have a slow leak that over time got worse until it was ruined. The tires were discontinued and I have a the bead wall on a third. Causing the tire to have a slow leak that over time got worse until it was ruined. The tires were discontinued and I have an all wheel drive car so I now need 4 new tires and have had to get a rental. I’m out over 1000 dollars and they offered me 95 dollar check mailed to me for the two installs they messed up and wouldn’t accept responsibility for nicking the bead wall on the third. The worst customer service I’ve ever received, I was hung up on twice after being transferred too many times to different departments not at all involved. Take your money any where else! More
by amandafoster2009
Employees Worked With
Matthew
December 29, 2023
Drove down there all the way from New Hampshire, I called before I left and said "is the truck we had been talking about there" was told YES! Drove almost 2 hours into Worcester....when I get there it had ma before I left and said "is the truck we had been talking about there" was told YES! Drove almost 2 hours into Worcester....when I get there it had magically sold They then tried to get me to buy a much newer and more expense vehicle. Absolute xxxxxxxx....run dont walk away from the bait and switch but-holes. More
by mr.colin.finn
Employees Worked With
Emily Colcord
