Harper INFINITI
Knoxville, TN
Filter Reviews by Keyword
By Type
Showing 434 reviews
Infiniti Q50 Purchase We visited Harper Infiniti to get a feel for the Infiniti vehicle as we have never owned one. Joe Gooden took care of us and led us down the path to We visited Harper Infiniti to get a feel for the Infiniti vehicle as we have never owned one. Joe Gooden took care of us and led us down the path to ownership. He patiently answered any and all queries with no sales pressure. We did not take a test drive that day and upon departure, Joe gave us his card w/o asking for any contact information from us. All he knew about us was our first names! We then did our due diligence with regards to researching the vehicle, the dealership, and to an extent, the sales person. All searches yielded positive results. We returned to the dealership a week later to take a test drive. By that time, we had settled on the Q50, so Joe handed us a key and said take it for a spin. During this test drive, we actually drove the vehicle to our home, insured the vehicle would work with our garage layout, also confirmed the trunk would accommodate two large baseball bat bags, and spent quality time reviewing the vehicle without a salesperson looking over our shoulder; We returned the vehicle to the dealer and chose not to go into deliberations that day as we had not settled on the desired exterior color, interior color, or accessories. We left the dealership again with no sales pressure from Joe. We came back a couple of days later to select our vehicle. We were uncertain of whether we were trading a vehicle or not and decided to deliberate a day or so on that. Joe placed a sold sign on the vehicle as we left having signed no paperwork and without any pressure. We returned to pick up the vehicle 3 days later. Joe has reached out to see how we were enjoying the vehicle and to see if we had any further questions about the operation of the vehicle as it has a lot of technology on-board. This has been a great auto buying experience. I heartily recommend Harper Infiniti and Joe Gooden to anyone looking for an Infiniti vehicle! More
Ive bought 7 cars from Harpers I have returned to Harpers and Joe Gooden every time me or my wife has needed a car. No stress, No Hassle VERY EASY to deal with. Calls to check on us I have returned to Harpers and Joe Gooden every time me or my wife has needed a car. No stress, No Hassle VERY EASY to deal with. Calls to check on us periodically. Would not go anywhere else. More
NEVER NEVER BUY AN INFINITI PART FROM THIS DEALERSHIP, THEY DON'T REPLACE THE PART UNDER WARRANTY!!!!!!! Purchased 8 coil packs etc,, from this dealership. One of the coil packs went bad! The parts dept. asked DON'T REPLACE THE PART UNDER WARRANTY!!!!!!! Purchased 8 coil packs etc,, from this dealership. One of the coil packs went bad! The parts dept. asked for the bad part and the invoice showing the new part was installed. All was given to the parts dept. NOW they want the CODE showing that the coil pack was actually bad. Why would I spend over $300.00 to replace a BAD part that was covered under warranty? NEVER NEVER buy an Infiniti part from this dealership, they do NOT recognize or replace a part that should be covered under warranty. More
Wonderful Dealership and Employees! I highly recommend Harper Infiniti! They really are second to none when it comes to customer service. I had the pleasure of working with Tommy Pulvi I highly recommend Harper Infiniti! They really are second to none when it comes to customer service. I had the pleasure of working with Tommy Pulvirenti when purchasing my first Infiniti. He was amiable, patient and very helpful. He could not have been more courteous; even staying 30 minutes late to accommodate me. Other friends and reviewers spoke very highly of Tommy and Harper Infiniti, and it's all true! They will not disappoint! The confidence and the competence of the Harper dealership and Tommy Pulvirenti made this a very pleasant car-buying experience. More
Great Experience I had never considered an Infiniti and just happened to stop by. Tommy gave me time to look around the lot and then came to offer assistance. He was I had never considered an Infiniti and just happened to stop by. Tommy gave me time to look around the lot and then came to offer assistance. He was very knowledgeable of the products. He did the appropriate follow-up without it be intrusive and excessive like I have experienced at other dealerships. Bottom line, I got a great QX80 thanks to Tommy. Everyone at the dealership was a pleasure to deal with and I would recommend them. Ask for Tommy -- he will help you in any way he can. As I begin upgrading our corporate fleet -- I will definitely go back to see Tommy. More
2014 Infiniti Q50 I had a great buying experience with Harper Infiniti. I love my new Q50 and am happy to recommend Matt, Tommy, and the rest of the team. I had a great buying experience with Harper Infiniti. I love my new Q50 and am happy to recommend Matt, Tommy, and the rest of the team. More
Best experience! After exploring numerous dealerships looking for a used car, I swung by Harper Infiniti during my lunch hour one day, to see a G35 I found online. After exploring numerous dealerships looking for a used car, I swung by Harper Infiniti during my lunch hour one day, to see a G35 I found online. Tommy brought the car out and scheduled a test drive for me. They also supplied me with a detailed carfax sheet and best of all worked the price to its true value. I dealt with a lot of different dealerships trying to find a car, but none met all of my standards like Harper. Even oil changes are top notch including car wash and interior wipe down. Really awesome service! I will definitely be going back for my next car when the time comes. More
Tommy was very professional, courteous, and responsive without being "pushy". He was knowledgeable about the various autos, features, and programs available on each vehicle. Zack was there to take care without being "pushy". He was knowledgeable about the various autos, features, and programs available on each vehicle. Zack was there to take care of scheduled service albeit late in the day........ both are good to deal with and fine representatives of Harper's Infiniti. More
GREAT serivice!! Thanks again guys. Always friendly, receptive and responsive to my concerns. Punctual with repairs and done by times and plenty of loaners. I recommend Harper for new and used car sales receptive and responsive to my concerns. Punctual with repairs and done by times and plenty of loaners. I recommend Harper for new and used car sales and service. I always feel taken care of and never worked over or deceived. Way to go! More
I can't say enough good things about Harper Infiniti and our salesmen, Tommy Pulvirenti. My wife and I originally visited Harper Infiniti because our daughter and her husband had such a good experience and our salesmen, Tommy Pulvirenti. My wife and I originally visited Harper Infiniti because our daughter and her husband had such a good experience with Matt Stegall and the dealership. We were looking for a used 2013 JX35 with a specific range of features and colors. Although Harper did not have the vehicle in stock at the time, Tommy was eventually able to obtain a JX35 in immaculate condition from a Harper customer whose lease was expiring. Throughout the process, Tommy was very professional, patient, and always helpful. It was a pleasure doing business with Tommy and Harper Infiniti. More