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Harper Acura - Service Center

Knoxville, TN

5.0
449 Reviews

449 Reviews of Harper Acura - Service Center

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January 05, 2023

Professional, courteous and very efficient. They did what they said they would and Tim was a pleasure to work with. More

by Kdtrawick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Tim today
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Jan 06, 2023 -

Harper Acura responded

We love seeing words like Professional and efficient used to describe the Harper Acura team! Thanks for giving a shout-out to Tim and leaving us a five-star review. Until next time!

November 04, 2022

Excellent service. Tim was curteous and helpful. Service completed on time. Will use them again.. More

by abdjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
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Nov 07, 2022 -

Harper Acura responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Tim. Drive safely, and we hope to see you back again down the road!

October 15, 2022

Excellent dealership from the parts dept( Mike) to service manager (Richard) always knowledgeable and willing to help More

by Haroldishman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tompa, Mike Phelps
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Oct 17, 2022 -

Harper Acura responded

We're delighted that Mike and Richard could deliver such a seamless experience for you. Thanks for choosing Harper Acura!

October 11, 2022

Harper Acura provides excellent sales and service experiences. The service department is knowledgeable, very polite, and accommodating! I actually don’t mind taking my car in for maintenance. More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry
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Oct 12, 2022 -

Harper Acura responded

Liz, thank you for the great review! We are so glad to hear that you had a successful experience working with the Harper Acura team. Drive safely, and we hope to see you back again down the road!

September 02, 2022

Harper Acura is A plus grade. Steve M. and his team at service Dept. always provide exceptional service and looks out for the best interests to the customers. Thank you for ever More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve M. At the service Dept.
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Sep 06, 2022 -

Harper Acura responded

Thanks for your glowing review, Anthony! We're thrilled Steve and the team have consistently delivered excellent service that's made you feel valued as a Harper Acura customer. Drive safely, and we'll see you next time!

September 01, 2022

Great service and attention to detail! ! Service team always get me in and out quickly! More

by wspwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Sep 02, 2022 -

Harper Acura responded

It is our pleasure to offer attentive and efficient service! Thanks for being a Harper Acura customer!

August 30, 2022

Today was a great service experience. Everything done as promised and on time. Terrific customer service rep. More

by tcdoolan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Aug 30, 2022 -

Harper Acura responded

Our team will always be happy to help you out! Thanks for supporting Harper Acura and congratulations on your new car!

August 05, 2021

I am so glad we took our Acura to Harper Acura for I am so glad we took our Acura to Harper Acura for service, even though it’s an hour away. Steven was so kind and professional. Everyone there was More

by BeHappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Matz
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June 08, 2021

Words can’t express how satisfied we are with our purchase from Harper! All of the staff were helpful & service was top notch! We will be back to purchase future vehicles with The Harper family! More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarred Henson
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June 08, 2021

I was having a trailer hitch put on my new Acura MDX,Mark Cauthan,my salesman,set the appointment up.The dealership got me in on time and had a loaner ready when I arrived.They delivered the vehicle to me la More

by decates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cauthen,Joe Hartley, Richard Tompica
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